Process & Automation Manager

We are seeking a dynamic Process, MIS & Automation Manager to streamline and digitize our travel operations, client servicing workflows, and internal reporting systems. He will plan how we manage enquiries, bookings, vendor coordination, and post-sale processes through smart automation and structured data insights. Ideal for someone with a passion for travel, technology, and operational excellence.

Key Responsibilities:

Process Management – Tailored for Travel

• Map, document, and standardize travel sales and operations workflows (enquiry to closure, vendor management, client servicing).
• Create SOPs for itinerary building, quotation process, booking confirmations, invoicing, documentation, and post-travel feedback.
• Identify process gaps or redundancies in day-to-day operations across FIT, GIT, MICE, and luxury travel verticals.
• Implement lean and scalable travel processes that improve turnaround time and client satisfaction.

MIS & Reporting

• Design and manage real-time dashboards for:
• Enquiry pipeline and conversion funnel
• Booking volumes and margins
• Vendor performance and settlement tracking
• Statutory compliance tracking
• Automate monthly revenue, collection, and profitability reports across destinations and consultants.
• Track agent, DMC, and vendor performance via structured reports.

Automation & Tools Implementation

Automate repetitive workflows: quotation generation, itinerary templates, vendor communication, voucher issuance, feedback collection.

• Integrate CRM , back-office, accounting, and document management systems.
• Set up workflows to reduce manual dependency.
• Drive adoption of tools like Client CRM, itinerary builders, payment trackers, and Google Workspace systems.

Documentation & Compliance

• Maintain a central repository for SOPs, templates, scripts, and vendor agreements.
• Ensure travel documents (visas, vouchers, insurance, TCS forms) are tracked and delivered accurately and timely.
• Monitor data governance, privacy, and compliance with evolving travel regulations.

Required Skills:

Technical Proficiency

• Excel / Google Sheets (advanced formulas, dashboards, scripting)
• Workflow automation tools
• Familiarity with CRM systems

Process Thinking

• Excellent ability to design workflows and eliminate bottlenecks
• Prior experience in service operations, preferably in travel, hospitality, or events

Interpersonal Skills

• Strong coordination and communication with travel consultants, ops, finance, and vendors
• Ability to train and support team adoption of new tools and processes
• Detail-oriented and committed to accuracy

Experience & Qualifications:

• Graduate/Postgraduate in Business, Technology, or Travel Management
• Experience in process improvement, MIS, or automation roles (travel industry preferred)
• Proven success in implementing digital tools or automation projects
• Exposure to luxury or experiential travel operations is a bonus

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Work Location: In person