Visa counsellor

Position Overview:

As a Visa Counselor, you will play a crucial role in facilitating visa applications for clients at our travel company. Your primary responsibility will be to guide and assist individuals in obtaining the necessary visas for their international travel. You will work closely with clients, providing them with accurate information, ensuring their applications are complete, and navigating the visa application process efficiently.

Key Responsibilities:

Client Consultation: Conduct consultations with clients to understand their travel plans, destinations, and visa requirements. Provide comprehensive guidance on the necessary documents, processes, and timelines for visa applications.

Documentation Assistance: Assist clients in preparing and organizing all required supporting documents for visa applications, including passports, application forms, photographs, financial statements, and other relevant paperwork. Ensure that all documents meet the specified visa requirements.

Application Processing: Review and verify visa application forms for completeness and accuracy. Coordinate with clients to gather any additional information or documentation required. Submit visa applications to the appropriate embassies or consulates within the designated timelines.

Information Provision: Stay up to date with the latest visa regulations, policies, and procedures for various countries. Provide clients with accurate and current information on visa requirements, processing times, fees, and any additional travel restrictions or guidelines.

Liaison with Authorities: Establish and maintain effective relationships with embassy/consulate officials, visa processing centers, and relevant immigration authorities. Coordinate with them regarding visa applications, follow-ups, and any issues that may arise during the process.

Client Communication: Maintain regular communication with clients to update them on the status of their visa applications, including any delays, approvals, or rejections. Respond promptly to client inquiries, addressing any concerns or queries they may have throughout the application process.

Record Keeping: Maintain detailed and organized records of all client interactions, visa applications, and related documents. Ensure compliance with data protection and confidentiality policies when handling sensitive client information.

Process Improvement: Continuously assess and improve the visa application process within the company. Identify opportunities to streamline procedures, enhance efficiency, and improve customer satisfaction.

Qualifications and Skills:

• Bachelor's degree in a relevant field is preferred.
• Previous experience working as a Visa Counselor or in a similar role within the travel industry is highly advantageous.
• In-depth knowledge of visa regulations, procedures, and documentation requirements for different countries.
• Strong understanding of travel-related terminology, visa categories, and associated terminology.
• Excellent communication skills, both written and verbal, with the ability to explain complex visa procedures to clients clearly.
• Exceptional attention to detail and accuracy when reviewing and processing visa applications.
• Strong organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.
• Customer-oriented approach with a commitment to delivering excellent service and support to clients.
• Proficiency in using computer applications and software relevant to visa processing and documentation management.

Interested candidates must complete the following form : https://forms.gle/iS799x2CNrWNkAAh9

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Kolkata - 700001, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 2 years (Required)