Process Associate

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AIand digital innovation are redefining industries, and we’re leading the charge.Genpact’s AIGigafactory, our industry-first accelerator, is an example of how we’rescaling advanced technology solutions to help global enterprises work smarter,grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’most complex challenges. 

If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team that’s shapingthe future, this is your moment. 

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Process Associate- Contact Centre!

Responsibilities

• Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.
• Escalates more technical product-related issues to proper Product Support department. 
• Processes a high volume of consumer inquiries of products and services and resolves a targeted percentage of those inquiries. 
• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. 
• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. 
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. 
• Updates customer information and ensures accurate entry of contact information. 
• Meets standards of job, such as quality standards, adherence to schedule and average handle time. 
• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. 
• Other related duties assigned as needed. 

Minimum Qualifications

• High school diploma or GED 

Why join Genpact?

• Be a transformation leader

  – Work at the cutting edge of AI, automation, and digital innovation 

• Make an impact

  – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career

  – Get hands-on experience, mentorship, and continuous learning opportunities 

• Work with the best

  – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

• Thrive in a values-driven culture

  – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. 

Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation.

 
Furthermore, please do note that Genpact does not charge fees to process jobapplications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.