Process Analyst - Order to cash

We are seeking an experienced Order to Cash Process Analyst to support a large-scale global Finance Transformation initiative, including standard process design for O2C area, implementation of standard processes and transition to a Shared Services Centre (SSC).

This role is critical in supporting the process design phase and the transition to SSC which includes workshops with subject matter experts from the business, completing the process templates and process flows, tracking progress to ensure timeous completion, effective application of agreed methodology, execution of tasks and deliverables per the plan.

Responsibilities

Process Design Support

• Support the Process Lead in planning and running of O2C process design workshops with the business process leads and Business SMEs
• Collect the workshops recordings and supporting documents and organise the documents archive inaccording to the process taxonomy
• Document the workshops outputs, complete the design templates
• Document the O2C process maps
• Track the open items and action log
• Support completion of O2C process design templates (change impact log, exceptions log, opportunities log), organise review sessions as required.
• Support tracking O2C design progress to plan, monitor the design deliverables completion.

O2C Training & Transition Support

• Support the training needs analysis and training planning across SSC O2C.
• Assist in the development of O2C SOPs and training materials in accordance with the agreed methodology. Support training delivery as required.
• Support the completion of the change management action plan
• Support tracking O2C transition progress to plan, monitor the transition deliverables completion.O2C

PMO & Governance Support

• Support update O2C plans, RAID logs, and status reports
• Monitor progress against O2C design deliverables tracker, transition SOPs tracker, action tracker
• Administer the design and transition artefacts for O2C

Qualifications and Experience

• Proven experience in supporting O2C Transformation, or SME / Process Analyst role within a large programme environment
• Expertise of O2C finance processes, compliance and controls, experience in process improvements and good practices. Good understanding of other process areas (P2P, O2C, Master Data management)and integration with O2C.
• Experience in defining the O2C global design in a large organisation, desirable in a project management and accounting environment.
• Experience in producing design artefacts e.g. process maps, month end close tasks, journals responsibility matrix.
• Good understanding of change management and change impact assessment
• Experience in conducting or assisting in process design workshops, design planning and tracking.
• Experience in O2C transition phase, producing the SOPs and training materials, planning and tracking knowledge transfer.
• Good understanding of project management, planning and tracking, risk management
• Proficiency in utilising Visio, SharePoint, PowerPoint, Excel, and collaboration platforms (e.g., Teams), experience with Navision or equivalent ERPs.
• Very good communication, facilitation and stakeholder management skills.