Principal Program Manager

As a Principal Program Manager at Zapcom, your role will involve building and leading the PMO and Resource Management functions. You will be responsible for managing a team of Project Managers and Scrum Masters, ensuring enterprise-wide resource allocation, bench management, and workforce forecasting. Your strategic visibility into capacity planning and demand/supply alignment will be crucial in delivering successful projects. **Key Responsibilities:** - Lead and mentor a team of Project Managers and Scrum Masters across customer projects. - Establish and manage PMO processes including delivery reviews, escalation paths, and risk tracking. - Standardize delivery practices such as scope definition, milestones identification, status reporting, and change control. - Provide delivery oversight and proactively address risks in ongoing projects. - Own the resource management process end-to-end, including allocation planning, bench tracking, forecasting, and workload optimization. - Collaborate with practice and delivery leaders to map talent to project demand and reduce idle capacity. - Develop and maintain real-time dashboards for delivery progress and resource utilization. - Align delivery execution and resource planning with the company's strategic and customer success goals. **Required Experience:** - 12+ years in program/delivery management, with at least 3-5 years leading a PMO, resource management, or large-scale program team. - Proven experience in managing multiple delivery programs and enterprise-level resource allocation. - Strong understanding of SDLC, agile delivery methodologies, and delivery governance. - Hands-on experience with capacity planning/workforce utilization tools such as Excel, PSA, Jira, BI dashboards, etc. - Excellent stakeholder management and communication skills, especially with executive and customer CXO audiences. - Bachelors/Masters degree in Engineering, business, or related field; Agile/Scrum certifications are a plus. Join Zapcom, a global Product Engineering and Technology Services company, where accountability, ownership, and equality are valued. Experience a diverse and collaborative culture that empowers you to excel and innovate. Don't miss the opportunity to work on impactful projects that shape the future. Apply today and be part of something extraordinary!,