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ADCI - Andra Pradesh - P17
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Principal, HR Specialist, Customer Service PXT

Principal, HR Specialist, Customer Service PXT

ADCI - Andra Pradesh - P17

5 years

0 Lacs

delhi

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

service strategy leadership ai integration drive development planning documentation ml design scaling strategies automation management vision experimentation support optimization data metrics writing storytelling technology consulting onboarding recruiting

Work Mode

On-site

Job Type

Part Time

Job Description

DESCRIPTION

Are you passionate about shaping the future of HR at Amazon? Join CS PXT as a Principal, HR Specialist for Strategy & Transformation, pioneering initiatives that will revolutionize how we deliver HR services at scale. This highly visible role combines strategic leadership with hands-on execution, offering the opportunity to pioneer AI integration in HR while leading cross-organizational transformation efforts.
As a key leader on the CS PXT Transformation team, you'll shape how PXT supports Customer Service employees globally. This role offers unique exposure to senior leadership and the chance to build scalable solutions that could become blueprints for Amazon's future HR operating model. Key job responsibilities Responsibilities may include, but are not limited to:

Drive future-state HR strategy development and transformation initiatives across CS PXT
Lead strategic planning and documentation for major organizational changes
Spearhead AI/ML integration and innovation across HR service delivery
Design and implement scaling strategies for potential program expansion to other organizations
Own executive-level communications and strategic narratives
Build frameworks for cross-organizational partnerships and program expansion
Drive HR role evolution through innovative service delivery models
Manage complex, multi-stakeholder projects with significant organizational impact
Partner with tech teams to identify and implement automation opportunities
Develop change management strategies for large-scale initiatives

A day in the life This role sits at the intersection of strategy, innovation, and execution. As a key thought partner to the CS PXT Transformation leader, you'll help shape and drive our organizational vision. Your day might include partnering with tech teams on AI experiments, crafting strategic narratives, and designing frameworks for scaling successful innovations across Amazon. You'll regularly:

Act as strategic advisor on organizational direction and future-state planning
Drive rapid experimentation with AI and emerging technologies in HR
Craft compelling narratives for senior leadership communications
Lead multiple high-impact transformation initiatives simultaneously
Build frameworks to scale successful innovations beyond CS PXT
Navigate complex stakeholder relationships across functions and levels

About the team The CS PXT Transformation team is pioneering the future of HR at Amazon, leading strategic initiatives that are reshaping how we support Customer Service's employees globally. We're driving innovative solutions in AI integration, process optimization, and HR service delivery while setting new standards for operational excellence. Our team combines strategic thinking with hands-on execution, offering unique opportunities to shape Amazon's HR evolution. If you're energized by complex challenges, passionate about innovation, and ready to influence the future of HR at scale, join us in transforming how Amazon delivers HR services.

BASIC QUALIFICATIONS

Bachelor's Degree
5+ years HR Generalist or strategic planning experience
Experience leading complex, cross-functional programs
Track record of data-driven decision making and metrics-based improvements
Demonstrated experience owning program strategy, end-to-end delivery, and executive-level communications
Experience managing multiple stakeholders across organizational levels
Ability to navigate ambiguous, complex environments
Able to execute multiple priorities under tight deadlines
Amazon writing experience and demonstrated storytelling ability

PREFERRED QUALIFICATIONS

Experience leading strategic transformation initiatives or large-scale process improvements
Strong analytical skills with proven ability to drive data-based decision making
Track record of scaling programs or processes across organizations
Experience with AI/ML implementation or technology transformation projects
Background in strategy consulting or internal strategy roles
Strong understanding of modern HR practices and emerging trends
Experience building frameworks and strategic documentation
Proven ability to influence and align senior stakeholders without direct authority
Change management experience in large organizations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Principal, HR Specialist, Customer Service PXT