Principal

Principal – BFSI Management Consulting Location: Pan-India (international client engagements as needed) Experience: 15+ years Reporting To: Partner / Practice Leader About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. With a legacy of partnering with Fortune 500 companies and high-growth enterprises across industries, Firstsource combines deep domain expertise, innovative methodologies, and state-of-the-art tools to deliver measurable business impact. About The Team You will join Firstsource’s Management Consulting practice, a collaborative, high-performance team that blends strategic thinking with hands-on execution. Our consultants work across sectors to co-create solutions with clients, leveraging cross-functional expertise and a culture of continuous learning. Role Summary As a Principal, you’ll drive strategic account leadership in the BFSI sector, spearheading large-scale transformations in digital banking, risk & compliance, and insurance innovations—elevating Firstsource’s market position. Key Responsibilities Strategic Account Stewardship: Own key banking and insurance client portfolios—define multi-year strategies, lead CXO dialogues, and ensure value realization. Solution Innovation & GTM Strategy: Create new BFSI service offerings—open banking enablement, regtech platforms, insurtech solutions—and guide go-to-market planning. Business Development & Revenue Growth: Set revenue targets; negotiate large-scale contracts; cultivate relationships to expand digital and risk-management engagements. Thought Leadership & Knowledge Management: Publish BFSI white papers; represent Firstsource at industry forums; oversee the curation of sector case studies and playbooks. Talent & Culture Stewardship: Coach senior teams; lead BFSI talent acquisition; champion diversity & inclusion; foster a culture of sector expertise. Firm Leadership: Partner with firm leadership on strategic initiatives, practice OKRs, and organizational planning. Qualifications & Skills MBA or advanced degree with significant BFSI specialization. 15+ years of leadership experience in BFSI consulting or industry roles. Deep domain expertise in banking, financial services, and insurance. Exceptional executive presence; proven track record advising CXOs. Strong leadership in building teams, mentorship, and driving firm culture. ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Show more Show less