Principal Engineer I

Job Responsibilities

The Job Roles and responsibilities include the following (but not limited to): -

• Develop, Configure & Customize: Develop and customize the ServiceNow platform to meet complex business requirements.
• Collaborate with Teams: Engage with cross-functional teams to gather and prioritize advanced business needs.
• Write & Review Code: Write clean, maintainable code, conduct code reviews, and ensure compliance with best practices.
• Debug & Test: Troubleshoot technical problems and lead the development of test cases for platform stability.
• Document & Stay Updated: Document code, application functionalities, and stay informed about new ServiceNow technologies.
• Custom Application Development: Lead the design and development of custom applications using ServiceNow Studio and JavaScript.
• Integration: Implement advanced integrations with external systems using REST/SOAP APIs and support seamless data exchange.
• Platform Configuration: Customize core modules like Incident, Problem, Change, Asset Management, and Service Catalog.
• Troubleshooting & Support: Lead troubleshooting efforts for complex technical issues and ensure platform stability in production environments.
• Best Practices & Upgrades: Stay updated on ServiceNow releases, ensuring that customizations adhere to best practices and are compatible with platform upgrades.
• Contributing to the Service Line Organization:
  • Share best practices and successful strategies with the Service Line Organization to enhance their respective practice across the Service Line Organization and Verticals.
  • Participate in the development of training materials and guidelines based on best practices for their respective and related practices.

Requirements & Behavioral Attributes:

Professional Experience:

• 8-12 years of relevant experience in ServiceNow development and configuration.
• Strong understanding of ITSM processes and experience in Incident, Problem, and Change Management.

Skills and Competencies:

• Strong analytical skills for complex issue resolution and in-depth troubleshooting.
• Excellent communication skills with the ability to interact effectively with stakeholders and cross-functional teams.
• Experience in managing medium to large projects, ensuring timely delivery under tight deadlines.
• High attention to detail and the ability to mentor junior developers.
• Ability to work under pressure, with a strong focus on customer satisfaction and service delivery.

Work Environment

• The candidate should demonstrate flexibility in accommodating work hours according to client time-zone requirements.
• This position operates within standard 9-to-5 working hours adjusted to the client's time zone. However, these hours are subject to modification based on evolving project needs.
• The responsibilities of this role are expected to adhere to the guidelines outlined in the Harman's Flexible Work Policy.

Educational Background and Certifications:

Minimum education:

• Graduate in Engineering or Science.
• Service Now Administrator Certified

Preferred:

• Service Now Implementation Specialist
• ITIL Foundation Certified