Pricing Helpdesk Analyst

What you get to do in this role

• Handling queries from various requestors to investigate and resolve.
• Serve as a Trusted Deal Coach to the Sales Organisation
• Establish strong partnership with the Sales, BU, Finance, Legal and other functional teams on the day to day aspects of deal process
• Collaborate with cross-functional teams to identify and implement process improvements related to deal support, deal enablement and deal governance to optimize deal structure and accelerate deal velocity
• Complete SOP documentation of various processes / scenarios Collaborate with other teams to obtain query responses within defined SLAs
• Identify and diagnose issue category, and support problem resolution
• Monitor issues from start till resolution and escalate if needed to resolve.

To be successful in this role you have:

• In order to be successful in this role, we need someone who has 2-5 years of proven experience in Sales Operations and/or Deal Management functions in Cloud, SaaS and subscription business Experience with CRM and CPQ systems
• Ability to meet tight deadlines and balance competing priorities
• Be creative and solution oriented. Experience in quoting tool is a plus
• Strong knowledge of Microsoft tools Experience in ServiceNow workflow is a plus
• Team Player with positive attitude ready to work in a fast-paced environment Excellent analytical and problem-solving skills with ability to drive conflict resolution
• Excellent interpersonal, written and verbal communication
• Ability to work in an aggressive, fast paced environment managing multiple priorities Must be hands-on with solid attention detail
• Should be open to work in EMEA and AMS shift

JV20