10 Helpdesk Analyst Jobs

What you get to do in this role : Handling queries from various requestors to investigate and resolve. Serve as a Trusted Deal Coach to the Sales Organisation Establish strong partnership with the Sales, BU, Finance, Legal and other functional teams on the day to day aspects of deal process Collaborate with cross-functional teams to identify and implement process improvements related to deal support, deal enablement and deal governance to optimize deal structure and accelerate deal velocity Complete SOP documentation of various processes / scenarios Collaborate with other teams to obtain query responses within defined SLAs Identify and diagnose issue category, and support problem resolution ...

We are looking for a level 2 Help Desk Analyst The analyst will be responsible for driving helpdesk metrics (FCR, MTTR, CSAT, etc)Should act as a POC for escalation calls ResponsibilitiesMonitor performance and report on metricsOversee day-to-day operation, ensure SLA is met Motivate and inspire team members, fostering a sense of collaboration and accountability Manage Help Desk SOPS and address training needs in the team Clear concise communication - should have 3+ years of voice experience and 1 year in a supervisor roleAbility to work under pressure and manage multiple tasks simultaneously Requirements and skillsWillingness to work in a 24 x 7 shift based scenarioTicket logging for all th...

Role Overview Join our IT Service Desk to support end users over voice, email, and chat for an international (UK) client. You will log and resolve tickets in ServiceNow, provide remote troubleshooting, and ensure clear, professional communication across 24x7 rotational shifts from office. Strong English and stakeholder handling are essential. Required Qualifications 2-5 years in IT support/help desk environment Hands-on experience with multi-channel support: calls, emails, and chat Experience handling UK/international customer process Excellent verbal and written English; strong call etiquette compatible with US/UK voice process Practical experience with a ticketing system (ServiceNow mandat...

Position: IT Service Desk Analyst I Job Description: IT Service Desk Analyst I Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. What You ll Be Doing A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. A help desk analyst spends most of the day performing remote support. This can take several forms: Over-the-phone support Screen sharing or remote control Live chat support Email support What We Are Looking For Typically requires a 4 year degree and 1 2 years ...

Position: IT Service Desk Analyst I Job Description: IT Service Desk Analyst I Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. What You ll Be Doing A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. A help desk analyst spends most of the day performing remote support. This can take several forms: Over-the-phone support Screen sharing or remote control Live chat support Email support What We Are Looking For Typically requires a 4 year degree and 1 2 years ...

The Help Desk Analyst, as part of the IT Infrastructure and Technology team, will be responsible for managing all the day-to-day issues that arise from internal employees as it relates to their hardware, software and connectivity. The Analyst will work out of the newly established Bangalore, India office and will collaborate with other Help Desk Analysts and offices to ensure all issues are managed and resolved appropriately. The successful candidate is expected to: Respond to requests for technical support assistance in person, via phone or through electronic submissions. Ability to diagnose and remediate technical hardware and software issues. Support the new hire onboarding process by iss...

Req ID: 311592 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). General Duties and Responsibilities: In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on ...

The Help Desk Analyst provides Helpdesk Level 2 Support by performing the skills listed below. Role Description: Manage expectations at all levels: customers/end users, executive sponsors. Ensure quality standards are followed. Monitor the team s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. Act as the escalation point for high priority support issues. Able to make recommendations on policies on system use and services. Calls software and hardware vendors to request service regarding defective products. Acts as a subject matter expert for one or more custom or COTS applications. Talks to programmers to explain softw...

Position: IT Service Desk Analyst I Job Description: IT Service Desk Analyst I Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. What You ll Be Doing A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. A help desk analyst spends most of the day performing remote support. This can take several forms: Over-the-phone support Screen sharing or remote control Live chat support Email support What We Are Looking For Typically requires a 4 year degree and 1-2 years ...

Position: IT Service Desk Analyst I Job Description: IT Service Desk Analyst I Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. What You ll Be Doing A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. A help desk analyst spends most of the day performing remote support. This can take several forms: Over-the-phone support Screen sharing or remote control Live chat support Email support What We Are Looking For Typically requires a 4 year degree and 1-2 years ...