PRF Transition Manager

Position Purpose

The Transition Manager is responsible for planning, managing, and executing the smooth transition of processes, services, or functions from the current state to a desired future state, typically during shared services setup, outsourcing, offshoring, process improvement, or system implementations. This role ensures minimal disruption to business operations, seamless knowledge transfer, and effective stakeholder engagement throughout the transition lifecycle.

Strategic

• Define and execute transition strategy aligned with SSC and organizational objectives.
• Coordinate with functions to document SOPs and ensure successful knowledge transfer.
• Identify transition risks, dependencies, and mitigation plans proactively.

Public Operations

• Create and manage detailed transition plans (including KT, cutover, ramp-down)
• Monitor transition KPIs, SLAs, and knowledge metrics during and post-transition.
• Collaborate with enabling functions (IT, HR, Admin) to ensure infrastructure readiness.
• Drive stabilization post-transition and ensure timely handover to operations.
• Ensure audit-readiness of transitioned processes.
• Maintain process documentation, control adherence, and risk registers.
• Facilitate knowledge audits and governance reporting for transition lifecycle.
• Engage with cross-functional teams for change management and onboarding.
• Drive a culture of continuous improvement and process ownership.

Audit

• Supporting Head Shared Services / Finance Leads to Ensure timely completion of internal and statutory audits People • Stakeholder Management, Strategic Thinking, and Execution Excellence. • Strong communication & change leadership skills.

Educational Qualification

M. Com / MBA Experience • Overall 8-12 years, with 68 years in transition/project management roles

Location

shubhi.chandnani@piind.com