Presales Team Lead

You will be responsible for managing a team of Customer Advisors who will be handling enquiries from prospective and existing customers, ensuring their requirements are understood and validated. Your key responsibilities will include accepting all incoming calls within the specified time frame, following up on missed calls round the clock, actioning digital enquiries promptly, responding to web chat and email enquiries in a timely manner, and acquiring face-to-face appointments from prospects. Additionally, you will need to attend to walk-in customers and maintain project brochures at the office premises. You are expected to follow instructions and adhere to company rules and regulations set by your reporting authority. By accepting ownership of tasks and exploring opportunities to add value, you will contribute to enhancing the organization's reputation. To qualify for this role, you should have a graduation degree in any stream and at least 2-3 years of experience in customer service as a Quality Analyst, Process Trainer, or Team Leader. Proficiency in English, Hindi, and Telegu is required, along with skills in customer focus, data entry, phone etiquettes, relationship building, interpersonal communication, objection handling, and multitasking. Being honest, presentable, a good team player, and having experience in team management will be beneficial. NKlusive, an initiative of NK Realtors, is a Kolkata-based real estate company established in 1987. As one of India's largest vertically integrated real estate services, NK Realtors aims to provide comprehensive property solutions to customers. For more information, visit our website at https://www.nklusive.in/.,