2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

You will be responsible for managing a team of Customer Advisors who will be handling enquiries from prospective and existing customers, ensuring their requirements are understood and validated. Your key responsibilities will include accepting all incoming calls within the specified time frame, following up on missed calls round the clock, actioning digital enquiries promptly, responding to web chat and email enquiries in a timely manner, and acquiring face-to-face appointments from prospects. Additionally, you will need to attend to walk-in customers and maintain project brochures at the office premises. You are expected to follow instructions and adhere to company rules and regulations set by your reporting authority. By accepting ownership of tasks and exploring opportunities to add value, you will contribute to enhancing the organization's reputation. To qualify for this role, you should have a graduation degree in any stream and at least 2-3 years of experience in customer service as a Quality Analyst, Process Trainer, or Team Leader. Proficiency in English, Hindi, and Telegu is required, along with skills in customer focus, data entry, phone etiquettes, relationship building, interpersonal communication, objection handling, and multitasking. Being honest, presentable, a good team player, and having experience in team management will be beneficial. NKlusive, an initiative of NK Realtors, is a Kolkata-based real estate company established in 1987. As one of India's largest vertically integrated real estate services, NK Realtors aims to provide comprehensive property solutions to customers. For more information, visit our website at https://www.nklusive.in/.,

Posted 1 month ago

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Front Office Executive Orris Overseas

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

The role of Front Office Executive in the HR & Admin department is crucial in creating a positive first impression and ensuring smooth office operations. As a Front Office Executive, you will be the initial point of contact for clients, visitors, and employees, both in person and over the phone. It is essential to possess excellent communication skills, active listening abilities, and quick learning capabilities. Your role will encompass tasks such as greeting visitors, answering and directing incoming calls, scheduling appointments, and managing office correspondence. The ideal candidate for this position should be a female candidate from the Western Line, aged between 22 to 32 years, and a graduate. Proficiency in using office equipment such as phones, computers, and software is necessary, along with knowledge of MS-Office applications like Word and Excel. Additionally, having good handwriting in both English and Hindi is preferred. Key skills required for this role include phone etiquettes, time management, customer service, and the ability to maintain a professional and courteous demeanor. Traits like being humble, customer-centric, and professionalism are highly valued in this position. A minimum of 2 to 5 years of front office experience is preferred for this role. Responsibilities of a Front Office Executive include welcoming visitors, answering and routing calls, managing appointments, handling mail and packages, and assisting with administrative tasks. The work timing for this full-time position is from 10:30 am to 7:00 pm, Monday to Saturday, with the role reporting to the Manager HR & Admin. In terms of benefits, the position offers leave encashment, paid sick time, paid time off, and Provident Fund benefits. The candidate must reside in the Western Line area and have completed a Bachelor's degree. Additionally, proficiency in Excel functions and formulas, along with a total of 2 years of work experience, is required. The Front Office Executive will work on a day shift basis and should be able to multitask efficiently and maintain a professional demeanor while handling various responsibilities.,

Posted 2 months ago

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