Presales Lead | Presales Executive

Job Title: Pre-Sales Manager

Job Summary:

• Identify potential clients and develop lasting relationships to generate long-term business opportunities (KPI: Client conversion ratio, repeat client engagement)
• Source new sales opportunities through inbound inquiries and outbound calls, ensuring consistent lead generation
• Convince and encourage prospects to schedule site visits
• Actively follow up on leads and convert them into qualified site visits
• Provide timely and professional responses to clients, maintaining high customer service standards (KPI: Response turnaround time, Customer feedback score)
• Understand client needs and assist them with relevant project offerings and clarifications
• Coordinate and confirm site visits with the sales team ensuring seamless customer handoff
• Generate new business from both fresh and existing customer accounts
• Build strong rapport with clients for long-term engagement and repeat business
• Manage and train pre-sales team members to improve lead handling quality and efficiency
• Conduct regular site visits to understand project status and align client expectations accordingly
• Maximize walk-ins from all lead sources including online, offline, referrals, and events
• Utilize leads across multiple relevant projects to optimize conversions
• Maintain up-to-date dashboards, trackers, and CRM systems for seamless lead flow management
• Deliver exceptional customer delight through empathy, listening, and proactive communication
• Prepare and submit reports, performance insights, and strategic inputs to the senior management as required

Key Skills:

• Excellent communication and interpersonal skills
• CRM and lead management tool expertise
• People management and team training
• Data handling, reporting, and analysis
• High customer orientation and problem-solving ability

Qualifications:

• Education:

  HSC/Graduate in any discipline.

• Preferred:

  MBA in Marketing / Sales or equivalent specialization