Presales Head- Digital Workplace

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About Teceze

Teceze is a global IT services provider specializing in Digital Workplace, Cloud, Cybersecurity, and IT Infrastructure services. With delivery capabilities across 16 Global Delivery Centers, 50+ warehouses, and 2000+ engineers worldwide, we support enterprises through scalable, secure, and future-ready technology solutions. Our Digital Workplace Services (DWP) practice helps clients modernize employee experiences and drive productivity across the globe.

Job Overview

We are seeking a strategic, tech-savvy, and commercially astute Digital Workplace Services (DWP) Head to join our Solutions team. You will lead end-to-end solutioning for multinational RFPs, craft client-specific workplace transformation strategies, and design next-generation DWP offerings that integrate cost optimization, automation, AI, and employee experience enhancements.

This is a key pre-sales role requiring a blend of technical depth, business acumen, and innovation.

Key Responsibilities

RFP & Proposal Management

• Lead the solution design and response strategy for large, multinational RFPs/RFIs/RFQs in the Digital Workplace domain.
• Translate customer requirements into tailored DWP solutions that align with technical, operational, and commercial objectives.
• Own solution documentation including response templates, pricing models, assumptions, SoW, SLAs, and presentations.

Client Solutioning

• Collaborate with sales, delivery, and technical teams to design workplace transformation solutions (e.g., service desk, EUC, AV, Intune/Autopilot, collaboration platforms).
• Conduct discovery workshops and deep-dive technical discussions with client stakeholders across geographies.
• Map Teceze capabilities to client pain points to create compelling, value-driven solutions.

Techno-Commercial Leadership

• Build techno-commercial models to demonstrate cost savings, productivity gains, and ROI to clients.
• Design pricing strategies for managed services, T&M, outcome-based, and XaaS models.
• Identify levers for optimization such as automation, shift-left models, AI-powered self-heal tools, and remote-first enablement.

Innovation & Future-Readiness

• Integrate AI, automation, chatbots, predictive analytics, and next-gen endpoint management into the DWP solution architecture.
• Stay updated on emerging trends in employee experience platforms, digital dexterity tools, and workplace analytics.
• Develop reusable solution accelerators and playbooks to support repeatable and scalable delivery models.

Stakeholder Engagement

• Act as a trusted advisor to internal and client stakeholders during the pre-sales cycle.
• Support presentations, solution walk-throughs, and bid defense meetings.
• Collaborate with OEMs and technology partners to embed latest offerings into client solutions.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, IT, or related field.
• 15+ years of experience in IT Solutions / Pre-Sales with at least 6+ years in Digital Workplace domain.

Strong exposure to:

• Global RFP solutioning and commercial models
• Modern device management (Intune, Autopilot, SCCM)
• Virtual desktop infrastructure (AVD, Citrix, VMware)
• Service desk transformation and AI/automation in ITSM
• EUC lifecycle, DaaS, self-service portals, collaboration tools (M365, Teams, Zoom)
• Demonstrated ability to balance technical depth with business/financial outcomes.
• Strong written and verbal communication, including executive-level presentations.
• Experience with proposal management tools, pricing spreadsheets, and SoW creation.

Preferred Qualifications

• Experience working with GSIs, OEMs, or IT service providers in a global delivery model.
• Understanding of key workplace KPIs: First Call Resolution, CSAT, DEX, MTTR, etc.
• Certifications like ITIL, Microsoft Modern Desktop, or DEX-related tools are a plus.

What We Offer

• High-impact, global pre-sales exposure across top enterprise clients
• A collaborative culture that supports innovation and thought leadership
• Fast-tracked career growth in a rapidly expanding global DWP practice
• Access to cutting-edge tools and partnerships across AI, cloud, and automation
• Competitive compensation and performance-linked incentives