Post Sales Technical Manager - New Delhi

About SolidCAM

SolidCAM is a global leader in Computer-Aided Manufacturing (CAM) software, delivering advanced, user-friendly solutions that integrate seamlessly with leading CAD systems like SOLIDWORKS, Autodesk Inventor, and Solid Edge. Powered by patented technologies like iMachining and specialized capabilities for Swiss, 5-axis, 2D, and 3D machining, SolidCAM empowers manufacturers with unmatched efficiency and a competitive edge.

Job Summary

We are looking for a Post Sales Technical Manager in New Delhi to lead our post-sales operations, ensuring smooth customer onboarding, training, and long-term satisfaction. This role requires strong technical expertise, team leadership, and client management skills. The ideal candidate will act as a bridge between customers, the technical team, and the sales team, driving successful software implementation, customer retention, and subscription renewals.

Key Responsibilities

• Lead and manage the post-sales technical team, assigning and monitoring activities.
• Oversee software installation, configuration, and successful customer onboarding.
• Plan and execute training schedules for customers and internal teams.
• Monitor training delivery, collect feedback, and ensure documented customer confirmation.
• Collaborate with the sales team to support training targets, implementation, and pending payments.
• Work closely with clients to address technical queries and ensure smooth adoption of solutions.
• Ensure timely submission of reports and maintain documentation of post-sales activities.
• Support subscription renewals through effective customer engagement and post-sales actions
• Build long-term customer relationships by driving satisfaction and continuous improvement.

Key Requirements

• Bachelor’s degree in Mechanical/Production/Tool Engineering or related field (Master’s degree preferred).
• 3+ years of experience in post-sales support, technical management, or application engineering in CAD/CAM, CNC machining, or related industry.
• Strong knowledge of CNC machining processes, CAM software, and manufacturing workflows.
• Proven team management, planning, and client-handling experience.
• Excellent communication, coordination, and problem-solving skills.
• Proficiency in MS Office and CRM tools.
• Self-motivated, detail-oriented, and able to manage multiple priorities.
• Willingness to travel for client visits and onsite training as required.

What we offer

• Opportunity to work with a dynamic and innovative team.
• Professional development and growth opportunities.
• Competitive salary and benefits package.