Post Sales Operations and CRM Management

About the Role

Post-Sales AGM / DGM Real Estate

Key Responsibilities

Post-Sales Operations Client Coordination

• Oversee

  Resale Post Sales

  processes, ensuring seamless transition of ownership and documentation.
• Conduct

  Developer Welcome Calls

  to introduce clients to project processes, timelines, and support.
• Ensure accurate

  Deal Login Confirmation

  in the system for every closed transaction.
• Manage

  BRC (Booking Receipt Confirmation)

  and follow-up to ensure all client acknowledgments are captured.
• Implement and monitor

  Mandate Post Sales

  procedures to ensure compliance and client satisfaction.

CRM Process Management

• Manage CRM system for post-sales activities, ensuring accurate lead – client – and deal data.
  
• Track post-sales interactions, follow-ups, and escalations within CRM to optimize client engagement.
  
• Generate reports and dashboards from CRM for senior management to track post-sales KPIs and team performance.
  
• Ensure proper documentation and workflow adherence across all post-sales and CRM processes.
  

Team Leadership – Process Management

• Lead, mentor, and manage the post-sales and CRM team, setting clear targets and monitoring performance.
  
• Conduct regular team meetings, progress reviews, and training sessions on post-sales and CRM processes.
  
• Develop and maintain SOPs for all post-sales and CRM activities to ensure standardized operations.
  
• Coordinate with Sales – Closing, Accounts – Finance, and Compliance teams to ensure smooth client handover.
  

Client Experience – Relationship Management

• Act as a single point of contact for post-sales client queries and issue resolution.
  
• Maintain high standards of client satisfaction through timely communication and follow-ups.
  
• Track client feedback and implement improvements to enhance the post-sales experience.
  

Reporting – Monitoring

• Maintain detailed records of post-sales and CRM activities, client interactions, and escalation logs.
  
• Provide regular reports to senior management on post-sales KPIs, team performance, and client feedback.
  
• Identify bottlenecks in post-sales and CRM processes and propose corrective actions.
  

Skills & Competencies

• Excellent communication – relationship-building – and client handling skills.
  
• Strong understanding of

  post-sales processes, CRM systems, resale, BRC, mandates, and deal management

  in real estate.
• Team management – mentoring – and process optimization skills.
  
• Proficiency in

  CRM – lead tracking – reporting tools

  .
• Confident, organized, and client-focused with a problem-solving mindset.
  

Experience & Qualifications

• 7–12 years of experience in

  real estate post-sales operations, CRM management, and client servicing

  .
• Proven track record of managing high-value post-sales portfolios and teams.
  
• Experience handling

  Resale Post Sales, Developer Welcome Calls, BRC, Deal Login Confirmation, Mandate Post Sales

  processes preferred.
• Graduate in Business – Management – Real Estate or related field preferred.
  

Compensation & Benefits

• Competitive fixed salary with performance-linked incentives.
  

• Group Health Insurance:

  3–5 Lacs coverage for self – spouse – children.

• Group Personal Accident Insurance:

  15 Lacs coverage.
• Provident Fund – Gratuity – ESIC – other statutory benefits applicable.
  

Work Culture & Engagement

• Client-first – process-driven organization with structured onboarding and training.
  
• Opportunities for professional growth, leadership exposure, and team development.
  
• Recognition programs and collaborative work environment.