Post Sales Executive

Post/After-Sales Executive

We are seeking a dedicated and customer-focused After-Sales Executive to join our team at Nature Homes. The ideal candidate will be responsible for ensuring exceptional customer satisfaction after the sale has been made, managing the post-sales process, and maintaining long-term client relationships.

Key Responsibilities:

• Serve as the primary point of contact for customers after the sale is completed.
• Address client queries, concerns, and service requests in a timely and professional manner.
• Coordinate with internal teams (construction, maintenance, finance, legal) to ensure prompt resolution of customer issues.
• Oversee the handover process, ensuring all documentation, snag lists, and final inspections are completed.
• Maintain detailed records of customer interactions, service requests, and resolutions.
• Conduct follow-up calls and visits to ensure customer satisfaction and address any outstanding issues.
• Manage warranty claims and coordinate repairs or replacements as necessary.
• Collect customer feedback and share insights with relevant departments to improve products and services.
• Assist in developing and implementing customer retention strategies.
• Ensure compliance with company policies, contractual obligations, and applicable regulations.

Qualifications & Skills:

• Bachelors degree in Business Administration, Real Estate Management, or a related field (preferred).
• Proven experience in after-sales, customer service, or client relations (real estate sector preferred).
• Strong communication, interpersonal, and problem-solving skills.
• Ability to handle multiple client accounts and prioritize tasks effectively.
• Knowledge of property handover processes, snagging, and warranty management.