Post Sales Executive

As a Post Sales Executive Extraordinaire at Mr n Mrs Pet, your role is crucial in ensuring a smooth and stress-free pet adoption experience for our customers. You will be the main point of contact post-booking, guiding them through the process until the delivery of their new furry friend. Your proactive approach and exceptional communication skills will play a key role in maintaining customer satisfaction. **Key Responsibilities:** - Assist customers post-booking, providing them with all necessary information until delivery. - Act as the primary point of contact, keeping customers updated on the status of their pet adoption process. - Coordinate with internal teams to gather updates and ensure accurate information sharing with customers. - Address any queries, concerns, or special requests from customers promptly and efficiently. - Ensure a smooth handover of pets by managing logistics, documentation, and necessary arrangements effectively. - Maintain clear and timely communication through calls, messages, and emails. - Proactively resolve any bottlenecks to ensure customer satisfaction. **Required Qualifications & Skills:** - Experience: 6-3 years in customer service, coordination, or related field. (Freshers with excellent communication skills are welcome!) - Education: Bachelors degree in Business, Communications, or a relevant field. - People Person: Exceptional communication and problem-solving skills. - Organized & Detail-Oriented: Ability to efficiently track multiple customer orders and updates. - Tech-Savvy: Comfortable using CRM tools and managing digital communication. - Pet Enthusiast: A passion for animals is a bonus! Join our fantastic team at Mr n Mrs Pet, where you'll work with a fun, energetic, and pet-loving crew. Show your skills, delight customers, and seize opportunities for career growth within the company. This office-based role in Jaipur offers an exciting and fast-paced work environment. If you are ready to make pet adoption a smooth and joyful experience for our customers, apply now and be part of our mission! Job Type: Full-time (Note: Application Questions and Work Location details have been omitted as per the provided instructions.),