Portuguese-Speaking Technical Support Specialist

About Us

At Logistifie, we provide cutting-edge dispatch and transportation management software tailored for chauffeur and logistics companies worldwide. As we expand into Portuguese-speaking markets, we're looking for a dedicated and bilingual Technical Support Specialist to join our growing support team from our Kolkata office.

Role Overview

You will be the first line of support for our Portuguese-speaking clients, helping them resolve technical issues, answer questions about our software, and ensure their overall satisfaction. Your ability to communicate clearly and empathetically in both Portuguese and English will be essential.

Key Responsibilities

1. Provide technical assistance to customers via email, chat, and phone.

2. Troubleshoot software issues and escalate bugs or advanced issues to the development team.

3. Guide clients through product features and functionalities.

4. Translate and localize support documentation and client communication.

5. Log all support interactions in the CRM/ticketing system.

6. Ensure timely follow-up and customer satisfaction.

Requirements

1. Fluent in Portuguese (written and spoken).

2. Proficient in English (written and spoken).

3. 2+ year experience in a technical support or customer service role.

4. Basic understanding of web/mobile software platforms.

5. Strong problem-solving and communication skills.

6. Willingness to work from our Kolkata (Calcutta) office.

Nice to Have

1. Experience with Zendesk, Freshdesk, Intercom, or other support platforms.

2. Background in SaaS or transportation technology.

3. Familiarity with CRM systems and ticket-based workflows.

What We Offer

1. Competitive salary package.

2. Fixed office hours (Mon–Fri) with a collaborative work environment.

3. Growth opportunities within a fast-scaling global tech company.

4. Training and development programs.