Job
Description
About the jobDigital Services Senior Project Manager About the Role Uses expert judgement and tenured experience to successfully manage clients’ projects, programs, and portfolios for small business to mid-market companies Uses project management principles and solution-specific domain knowledge to manage assigned projects effectively Responsible for managing resources, scope, time, costs, and quality to ensure project profitability Maintains, manages, and executes standardized and repeatable PMO processes and best practices Incorporates Project Management best practices into PMO templates, standards, and processes Works with clients and team members to define project-specific deliverables, milestones, and success criteria Facilitates client approval and sign-off of milestone achievement Facilitates project status meetings, prepares documentation, budget reporting, manages client expectations and project scope Able to prepare and present at the Executive level, for example Steering Committee Meetings Proactively recognizes project risks based on diverging intentions or scope requests, develops, and communicates mitigation methods Manages full project life cycle from project initiation to project closure Orchestrates periodic customer satisfaction surveys in conjunction with project-specific milestones Participates in resource capacity planning Participates in creating project plans, roadmaps, and scope and assumptions documents in partnership with Practice Directors and Account Executives Develops positive, lasting relationships with our clients and our teams Experience Experience with multiple project management methodologies including Agile and Waterfall 5 to 7 years project management experience, full life cycle PMP certification a plus Agile certifications (CSM, CSPO) a plus Extensive knowledge and experience with project and project portfolio management tools such as Smartsheet, Microsoft collaboration tools, Excel Leadership skills across the spectrum of project stakeholders – holds team accountable, communicates effectively, ultimately responsible for governing project success Competent in the project schedule building process, including techniques for estimation, developing contingency and management reserve, PERT, CPM, and critical path Previous experience with resource management, resource acquisition, resource effort estimation, resource leveling and project resource cost planning and tracking Adept at handling difficult or complex projects, stakeholders, conversations Experience and familiarity with PSA systems and functionality related to project and team/resource setup, budget/financial analysis, reporting and status documentation Strong organizational, problem-solving, and negotiating skill sets 2 Demonstrates inclusive behaviors, is reflective and self-aware; leads by example Has the ability to mentor other PMO team members Solid understanding of key business cycles and workflow (e g , CRM/Sales and Service Cycles, Order to Cash, Procure to Pay) a plus Project management and implementation experience with at least one of the following platforms – NetSuite, Salesforce, and Microsoft In-depth application knowledge in at least one of the following platforms – NetSuite, Salesforce, Microsoft tools a plus Manufacturing and Supply Chain domain knowledge a plus Education Degree in business administration, project management, or computer science Other degrees and disciplines will be considered with relevant work experience Project Management or applicable technical certifications preferred
