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Platform Operations Coordinator (Work From Home)

Platform Operations Coordinator (Work From Home)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Brainybuzz Solution

1 - 3 years

5 - 8 Lacs

ghaziabad

Posted:1 day ago| Platform:

Apply

Skills Required

operational support lms operations coordinator project management saas project coordination client coordination e-commerce ups client onboarding

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Objective

The Platform Operations Coordinator will support day-to-day operations across BrainyBuzz platforms Buzzcart, LearnSphere LMS, and EngageX by coordinating tasks, maintaining trackers, and ensuring smooth internal and client-facing execution under the Founder s guidance.

Key Responsibilities

Focus areas: operational support, client coordination, internal collaboration, and process/reporting. Short, actionable items are listed below for quick scanning.

Operational Support

Track daily tasks and follow up with owners across Buzzcart, LearnSphere, and EngageX
Maintain project timelines, implementation schedules, and delivery commitments
Update task trackers and operational dashboards regularly
Support client onboarding and routine platform operations

Client Coordination

Communicate updates and clarifications to clients in a timely manner
Capture client requirements for e-commerce, LMS, and communication workflows and hand them off internally
Track approvals, action items, and closure of pending tasks
Coordinate basic operational requests and ensure timely follow-up

Internal Coordination

Work with developers, designers, trainers, content teams, and vendors to execute tasks
Track task assignments, dependencies, and follow-ups
Ensure alignment across operations, tech, and delivery teams

Process Reporting

Maintain operational documentation, trackers, and SOPs
Prepare concise daily and weekly status updates for active projects
Record client implementations, support requests, and operational progress
Support consolidated operational reports for Founder review

Key Performance Indicators (KPIs)

Timely updates and follow-ups across assigned projects
Contribution to on-time delivery of platform operations
Accuracy and consistency of documentation and trackers
Responsiveness to internal teams and client communications
Ability to manage multiple workflows with discipline

Candidate Profile

To help candidates quickly assess fit, qualifications are split into Required and Preferred categories.

Required Qualifications

1-3 years in operations, coordination, or support roles
Office-based (onsite) work preference
Strong follow-up, coordination, and written communication skills
Comfortable with Excel/Google Sheets, email, and task-tracking tools
Willingness to learn platform-specific workflows (e-commerce, LMS, communication)

Preferred Qualifications

Experience with e-commerce platforms, LMS (e.g., LearnSphere), or SaaS products
Familiarity with project management tools (Asana, Trello, Jira, Slack)
Prior client onboarding or delivery support experience
Basic understanding of technical workflows and developer coordination
Relevant certifications or coursework in operations or project coordination

Growth Development

Clear path to grow into an Operations Manager role based on performance
Exposure to SaaS operations, client delivery, and multi-product execution
Periodic salary reviews tied to performance and company health

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Platform Operations Coordinator (Work From Home)