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Vcarve Technologies
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Platform Leader

Platform Leader

Vcarve Technologies

3 - 5 years

|

10 - 13 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:1 week ago| Platform:

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Skills Required

bpo operational excellence customer support asset management continuous improvement stakeholder management operations analytics team building automotive

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Platform Ownership & Strategic Execution

Take full ownership of the RSA operations platform being transitioned to India.
Lead the
end-to-end platform setup
, including workforce planning, process mapping, technology integration, and performance governance.
Ensure seamless platform operations aligned with client SLAs, compliance, and operational excellence.
Collaborate with technology, HR, training, and compliance teams to ensure readiness and scalability.

2. Operational Excellence

Oversee day-to-day operations for Ford UKs RSA business delivered from India.
Drive productivity, efficiency, and accuracy across the entire service lifecycle including emergency roadside assistance, accident response, and customer support.
Utilize data analytics to monitor performance, identify gaps, and deploy continuous improvement initiatives.

3. Leadership & Team Building

Build and lead a team of managers, team leads, and frontline staff.
Define goals, manage performance, and develop talent through coaching and structured development plans.
Create a high-performance culture focused on accountability, ownership, and customer satisfaction.

4. Client & Stakeholder Management

Act as the primary interface between the clientsenior leadership in Germany/UK and delivery teams in India.
Own operational governance, manage escalations, and lead regular business reviews.
Drive transparency and trust through strong communication, reporting, and strategic alignment with client objectives.

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Vcarve Technologies

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