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Ideagen
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People Services Team Leader

People Services Team Leader

Ideagen

4 - 7 years

7 - 10 Lacs

hyderabad

Posted:6 days ago| Platform:

Apply

Skills Required

sap data management hr operations talent acquisition hris process improvement hr data privacy continuous improvement operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ideagen is seeking a dynamic and experienced People Services Team Leader to lead and enhance our people services function. This role is pivotal in delivering a high-quality, consistent, and efficient HR service to colleagues and managers across the organization. The ideal candidate will be passionate about people, process improvement, and delivering exceptional colleague experiences.

Responsibilities

Oversee the day-to-day operations of the People Services team, ensuring timely and accurate delivery of HR services via the ticket desk including onboarding, offboarding, employee records, benefits administration, and HR systems support.
Liaise effectively with other People functions (e.g., People Business Partners, Talent Acquisition, Compensation & Benefits) to ensure integrated HR service delivery.
Provide insight to the wider team through monthly reporting of data from the global ticketing system
Continuously evaluate and improve HR processes and systems to enhance efficiency, compliance, and user experience. Update standard operating procedures (SOPs) for all People Services activities
Leverage HR technology to improve service delivery and data management
Champion a positive colleague experience by ensuring services are delivered with clarity and consistency.
Ensure all HR practices comply with current employment legislation and internal policies.
Oversee the management of the HRIS - Workday.
Generate and analyze HR metrics and reports to support strategic decision-making.
Lead, coach, and develop a team of People Services professionals, fostering a culture of collaboration, accountability, and continuous improvement.
Conduct and/or support in internal and external HR audits globally, ensuring data readiness and compliance
Maintain confidentiality and ensure data privacy protocols are strictly adhered to.
Collaborate with other departments (e.g., IT, Finance, Legal) to resolve cross-functional issues related to HR operations.
Act as a point of escalation for complex employee queries or HR operational issues.

Skills and Experience

Proven experience in a similar HR operations or shared services role.
Strong knowledge of employment law and HR best practices.
Experience managing HRIS systems (e.g., Workday, SAP, BambooHR).
Demonstrated ability to lead and develop high-performing teams.
Excellent communication, interpersonal, and problem-solving skills.
Strong analytical skills and attention to detail.

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People Services Team Leader