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People Cloud Customer Support

3 years

0 Lacs

bengaluru karnataka india

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

support analysis data management aggregations segmentation targeting resolve configuration service customization monitoring compliance onboarding development deployment reporting software servicenow jira api workflow automation extract communication collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

Functional Support

  • Perform detailed business impact analysis for campaign and customer data issues.
  • Provide techno-functional support for transactional template management and campaign data segregation.
  • Maintain and optimize data aggregations to support customer segmentation and targeting.

Incident Management

  • Troubleshoot and resolve platform/application issues related to configuration and integrations.
  • Collaborate with internal teams and external partners to ensure timely resolution of incidents.

Service Requests

  • Execute configuration changes for new integrations, email management, and template creation.
  • Support business teams with platform setup and customization requests.

Problem Management

  • Conduct Root Cause Analysis (RCA) for recurring incidents and document findings.
  • Recommend and implement preventive measures to reduce future occurrences.

Monitoring

  • Monitor APIs, workflows, and data extracts to ensure platform performance and data accuracy.
  • Proactively identify and address anomalies or performance issues.

Data Fixes

  • Perform data corrections and compliance-related updates, including DSAR (Data Subject Access Requests).

Enhancements

  • Support onboarding of new partners and connectors.
  • Assist in the development and deployment of new dashboards and reporting tools.

Required Skills & Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • 3+ years of experience in software support customer data platforms Epsilon PeopleCloud.
  • Strong understanding of customer data management, campaign operations, and platform configuration.
  • Experience with incident and problem management tools (e.g., ServiceNow, Jira).
  • Familiarity with API monitoring, workflow automation, and data extract processes.
  • Excellent analytical, communication, and collaboration skills

Skills

Mandatory Skills :

People Customer Cloud

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