Job
Description
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally. Location: Work is what you do, not where you go. For this role, we can hire anyone remote. About The Opportunity The ideal candidate will have significant experience in the area of payroll. They will also have the ability to interface with clients and to use critical thinking skills to resolve complex problems. What You’ll Get To Do Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited, and transmitted accurately and timely for all assigned clients. Ensure accurate and timely processing of payroll impacting changes, payment, and payroll processing for assigned clients. Responsible for quality control and auditing to ensure accuracy and low error or defect percentage. Work with cross- functional internal partners to resolve client payroll matters and employee enquires. (Support and Contact Centre) Provide Payroll support services to clients according to Ceridian contract, legislative requirements, and business needs. Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs. Create, update, and review standard operating procedures (SOP) and perform quarterly documents reviews. Have an ‘I own it’ attitude about deliverables and projects from start to finish. Manage client and customer related task within the task management system ensuring all documentation is complete, accurate, and timely. Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements Proactively manage quarter and year end payroll auditing and processing. Reports to Associate Manager/Manager Promptly escalate exceptions to Associate Manager/Manager/Director Accountable for individual performance Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards. Meet or exceed process KPIs. Drive customer satisfaction by providing high quality of service. Execute corrective and preventive action plans. Record key delivery data for metrics purposes Become the Subject Matter Expert in process. Be an effective team player Proactively highlight risks Ensure that complaints are proactively escalated Seek and respond to development feedback. Mentor & Coach new recruits in their process. Skills And Experience We Value Undergraduate or Higher Education At least 2 years of work experience in payroll processing. UK working hours (1 pm to 10 pm IST) Ability to work overtime (Weekday/Weekend) during year end season and including INDIA public holidays. What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Show more Show less
