Payment Collection Expert - Work From Home

Job Description

Job Description of Payment Collection Expert :- About the Role :- Were looking for a Payment Collection Expert who knows the art and science of turning "pending" into "paid" without losing the human touch. This role is tailor-made for someone who has walked the fast-paced corridors of international BPOs, especially those aligned with US business culture. What Youll Do :- Proactively reach out to customers with outstanding payments – via phone, email, or other channels – and ensure timely collections. Handle delivery payment follow-ups with a courteous but firm approach. Maintain accurate and up-to-date records of customer interactions and collection status. Collaborate with internal teams to resolve payment-related queries or disputes. Ensure all interactions align with compliance standards, customer service etiquette, and company policies. Identify trends in delayed payments and suggest process improvements. What We’re Looking For :- 3+ years of experience in payment collections, preferably in an international BPO or US work environment. Fluent English speaker with a clear neutral/US accent – exceptional communication is a must. Strong negotiation and persuasion skills without sounding pushy. Comfortable working in a night shift (aligned with US business hours). Tech-savvy with the ability to use CRM tools, spreadsheets, and virtual communication platforms. Highly organized, self-driven, and able to work independently in a remote setup. Why Join Us? 100% Work from Home – work in your pyjamas if you like (just keep the headset ready!) Join a dynamic, supportive team with a performance-driven culture. Opportunity to work with global clients and gain deeper exposure to US business dynamics. Competitive pay, incentives, and a great work-life balance – night owl’s welcome!