Job Description :- We are seeking a highly skilled Teramind Monitoring Expert with hands-on experience in compliance, monitoring, and system surveillance. The ideal candidate will be responsible for the effective implementation and management of Teramind monitoring solutions to ensure adherence to regulatory requirements and optimal system performance. Key Responsibilities :- Implementation & Configuration :- Install, configure, and manage Teramind monitoring software across the organization. Monitoring & Surveillance :- Continuously monitor system activities, user behaviors, and network traffic to detect and prevent security breaches. Compliance Management :- Ensure all monitoring activities comply with relevant regulatory standards and organizational policies. Incident Response :- Quickly respond to security incidents and anomalies detected by the Teramind system. Reporting & Analysis :- Generate detailed reports and analysis of monitoring data for management review and compliance audits. Policy Development :- Develop and update security policies and procedures related to system monitoring and data protection. Training & Support :- Provide training and support to staff on the use of Teramind tools and best practices for system monitoring. System Optimization :- Continuously evaluate and enhance the performance of the Teramind system to ensure optimal efficiency and security. Collaboration :- Work closely with IT, security, and compliance teams to integrate monitoring solutions with other security measures. Qualifications :- Education :- Bachelor's degree in Computer Science, Information Technology, or a related field. Experience :- Minimum of 3-5 years of hands-on experience with Teramind or similar monitoring software. Technical Skills :- Proficiency in system monitoring, network security, and compliance standards (e.g., GDPR, HIPAA). Analytical Skills :- Strong analytical and problem-solving skills with the ability to interpret complex monitoring data. Communication Skills :- Excellent verbal and written communication skills for effective reporting and collaboration. Certifications :- Relevant certifications such as CISSP, CISM, or equivalent are a plus. Preferred Attributes :- Detail-oriented with a proactive approach to identifying and mitigating security risks. Ability to work independently and as part of a team in a fast-paced environment. Strong ethical standards and commitment to maintaining confidentiality and data integrity.

Job Summary :- We are seeking a detail-oriented and proactive Employee Monitoring Specialist to oversee and manage employee activity monitoring systems to ensure compliance with company policies, enhance productivity, and protect sensitive information. The ideal candidate will have experience with monitoring tools (e.g., Teramind, ActivTrak, or similar platforms), data analysis, and compliance management. Key Responsibilities :- Administer and manage employee monitoring software (e.g., Teramind, ActivTrak, etc.) to track user activity, system access, and data handling. Monitor, review, and analyze employee activity reports to identify anomalies, suspicious behaviors, or policy violations. Work closely with compliance, HR, and IT departments to investigate incidents, prepare reports, and recommend corrective actions. Ensure that monitoring activities comply with company policies, data privacy regulations, and legal standards. Develop and maintain monitoring dashboards, alerts, and reporting mechanisms for leadership. Assist in drafting and updating company policies related to acceptable use, data handling, and system access. Conduct audits and periodic reviews of employee system usage, application access, and document handling. Train relevant stakeholders on monitoring systems, security best practices, and compliance requirements. Maintain accurate and secure records of monitoring activities, incidents, and resolutions. Stay current on best practices, industry trends, and evolving regulations related to employee monitoring and data protection. Required Qualifications :- Bachelors degree in Information Technology, Cybersecurity, Business Administration, or a related field. 2+ years of experience in employee monitoring, IT compliance, or cybersecurity. Hands-on experience with monitoring platforms like Teramind, ActivTrak, Veriato, or similar. Strong understanding of data privacy laws, including GDPR, HIPAA, or other relevant regulations. Excellent analytical, problem-solving, and communication skills. Ability to handle sensitive and confidential information with discretion and integrity. Preferred Qualifications :- Certifications in IT security, compliance, or data privacy (e.g., CIPP, CISSP, CISM, CompTIA Security+). Experience working in a regulated industry (e.g., finance, healthcare, or SaaS). Familiarity with incident response and investigation processes.

Job Description of Influencer Marketing Expert Micro, Macro & Massive Impact :- About the Role :- Were on the lookout for a dynamic Influencer Marketing Expert Micro, Macro & Massive Impact who lives and breathes creator culture. From scouting rising micro-influencers to managing headline-grabbing macro collabs, youll be the driving force behind our influencer-led campaigns. If youve worked with D2C brands and know how to turn likes into loyalty and content into conversions, lets make some magic. What You'll Be Doing :- Own and execute end-to-end influencer campaigns — from outreach to reporting. Identify, engage, and manage micro and macro influencers across platforms like Instagram. Negotiate deliverables, timelines, and contracts with influencers and influencer marketing agencies. Collaborate with internal teams (brand, content, social, and performance) to craft campaigns that align with our brand voice and business goals. Track performance, monitor KPIs, and analyse results to fine-tune strategy and ROI. Stay on top of trends in the creator economy — spotting the next big names before they trend. Strong experience in creating UGC Content. Prepare proper brief of the creators. Proper agreement with the agencies and creators. What We’re Looking For :- 3+ years of hands-on experience managing influencer campaigns for D2C brands. Proven ability to work with both micro and macro influencers, and juggle multiple campaigns with grace. Strong experience coordinating with influencer marketing agencies and content partners. Excellent verbal and written communication skills in fluent English — you’re as comfortable on calls as you are with campaign briefs. Creative thinker with a data-driven mindset — you can spot what’s working and know how to scale it. Outgoing personality with strong negotiation and relationship-building skills. Strong organizational skills and attention to detail — managing deliverables, timelines, and results like a pro.

Job Description of Customer Escalation, Billing & Complaint Resolution Expert :- About the Role :- Were on the hunt for a Customer Escalation, Billing & Complaint Resolution Expert — a true resolution champion who can turn friction into satisfaction. If you have a strong background in handling complex customer queries, billing issues, and complaints in a fast-paced international BPO or US work environment, we’re ready to welcome you to the frontlines of our customer experience team. What You’ll Do :- Take ownership of high-level customer escalations, especially involving billing disputes, unresolved complaints, and service issues. Act as the final point of contact for irate or dissatisfied customers, using emotional intelligence and clear communication to de-escalate tensions. Investigate and resolve complex cases by coordinating with internal teams (billing, technical, product) and ensuring timely closure. Document all interactions accurately in CRM systems and identify patterns that indicate root causes. Recommend process improvements based on escalation trends and recurring issues. Provide feedback and support to front-line agents to prevent future escalations. What We’re Looking For :- 3+ years of experience in customer escalation management, billing resolution, or complaint handling — ideally in an international BPO or US support environment. Fluent English speaker with a clear neutral or US accent – communication is your superpower. Cool under pressure – you don’t just solve problems, you make customers feel heard and valued. Deep understanding of billing systems, customer service platforms (like Zendesk, Freshdesk, or Salesforce), and escalation workflows. Proactive, solutions-oriented, and capable of working independently in a remote setup. Comfortable working night shifts aligned with US hours. Why You’ll Love Working with Us :- Work from anywhere – this is a 100% remote opportunity. Be the voice of calm and reason – and the hero in the customer's story. Join a fast-growing, supportive team where your insights actually shape the way we serve. Competitive pay and performance-based incentives. Exposure to global customers and challenging, meaningful work.

Job Summary :- We are seeking a skilled and experienced US Accounting Specialist to join our dynamic finance team. The ideal candidate must have extensive experience working with a variety of accounting software, including QuickBooks (both Online and Desktop), Xero, Sage (Sage Intacct, Sage X3, Sage 50, Sage 300, Sage 500), and NetSuite. The candidate should possess strong hands-on skills in bank reconciliation, customer reconciliation, accounts payable, accounts receivable, data migration, data integration, and data conversion. Key Responsibilities :- Data Migration, Integration, and Conversion :- Lead and execute data migration projects, ensuring seamless transition of data between systems. Integrate data from various sources to maintain cohesive financial records. Convert financial data into appropriate formats for reporting and analysis. Accounting Software Proficiency :- Manage and maintain financial records using QuickBooks Online and Desktop. Utilize other accounting software such as Xero, Sage Intacct, Sage X3, Sage 50, Sage 300, Sage 500, and NetSuite. Ensure accurate and timely entry of financial data across multiple platforms. Bank Reconciliation :- Perform monthly bank reconciliations to ensure all transactions are accurately recorded. Investigate and resolve discrepancies in a timely manner. Customer Reconciliation :- Reconcile customer accounts to ensure accuracy and completeness of accounts receivable. Address and resolve any billing issues or discrepancies. Accounts Payable and Receivable :- Manage accounts payable processes, including invoice entry, payment processing, and vendor communications. Oversee accounts receivable processes, including invoicing, collections, and customer account management.

the Job description of Customer Care Executive (Customer Retention) :- About the Role :- We are seeking a Customer Care Executive Retention & Renewal Specialist who’s fluent in empathy, skilled in persuasion, and passionate about delivering white-glove service to global clients. If you thrive in high-energy, remote-first teams and have a background rooted in international BPOs or US-based customer service, let’s talk. What You’ll Be Doing :- Handle inbound and outbound customer interactions with a focus on subscription renewals, customer retention, and win-back campaigns. Understand customer pain points, objections, and reasons for cancellation — and turn them into opportunities. Use consultative selling techniques to offer personalized solutions, plan upgrades, or loyalty benefits. Monitor renewal cycles and proactively follow up with customers nearing the end of their subscription period. Collaborate with product and billing teams to resolve issues efficiently. Maintain accurate documentation of customer communications and renewal statuses in CRM systems. You’re a Great Fit If You Have :- 3+ years of experience in customer retention, renewals, or subscription support, especially in an international BPO or US-based customer service role. Excellent verbal and written communication skills in fluent English, with a neutral or US accent. Proven ability to build rapport, influence decisions, and handle objections gracefully. High emotional intelligence and a knack for creating positive customer experiences. Familiarity with CRM tools and subscription management platforms. Availability to work night shifts (aligned with US hours). Why You’ll Love Working With Us :- Fully remote role – work from the comfort of your home, wherever you are. Join a customer-obsessed team that believes in solving, not selling. Performance incentives and career advancement opportunities. Be part of a high-impact function that directly contributes to revenue growth. Work-life balance, global exposure, and a culture that values your voice.

Job Description of Payment Collection Expert :- About the Role :- Were looking for a Payment Collection Expert who knows the art and science of turning "pending" into "paid" without losing the human touch. This role is tailor-made for someone who has walked the fast-paced corridors of international BPOs, especially those aligned with US business culture. What Youll Do :- Proactively reach out to customers with outstanding payments – via phone, email, or other channels – and ensure timely collections. Handle delivery payment follow-ups with a courteous but firm approach. Maintain accurate and up-to-date records of customer interactions and collection status. Collaborate with internal teams to resolve payment-related queries or disputes. Ensure all interactions align with compliance standards, customer service etiquette, and company policies. Identify trends in delayed payments and suggest process improvements. What We’re Looking For :- 3+ years of experience in payment collections, preferably in an international BPO or US work environment. Fluent English speaker with a clear neutral/US accent – exceptional communication is a must. Strong negotiation and persuasion skills without sounding pushy. Comfortable working in a night shift (aligned with US business hours). Tech-savvy with the ability to use CRM tools, spreadsheets, and virtual communication platforms. Highly organized, self-driven, and able to work independently in a remote setup. Why Join Us? 100% Work from Home – work in your pyjamas if you like (just keep the headset ready!) Join a dynamic, supportive team with a performance-driven culture. Opportunity to work with global clients and gain deeper exposure to US business dynamics. Competitive pay, incentives, and a great work-life balance – night owl’s welcome!