Customer Care Executive (Customer Retention) - Work From Home

Job Description

the Job description of Customer Care Executive (Customer Retention) :- About the Role :- We are seeking a Customer Care Executive Retention & Renewal Specialist who’s fluent in empathy, skilled in persuasion, and passionate about delivering white-glove service to global clients. If you thrive in high-energy, remote-first teams and have a background rooted in international BPOs or US-based customer service, let’s talk. What You’ll Be Doing :- Handle inbound and outbound customer interactions with a focus on subscription renewals, customer retention, and win-back campaigns. Understand customer pain points, objections, and reasons for cancellation — and turn them into opportunities. Use consultative selling techniques to offer personalized solutions, plan upgrades, or loyalty benefits. Monitor renewal cycles and proactively follow up with customers nearing the end of their subscription period. Collaborate with product and billing teams to resolve issues efficiently. Maintain accurate documentation of customer communications and renewal statuses in CRM systems. You’re a Great Fit If You Have :- 3+ years of experience in customer retention, renewals, or subscription support, especially in an international BPO or US-based customer service role. Excellent verbal and written communication skills in fluent English, with a neutral or US accent. Proven ability to build rapport, influence decisions, and handle objections gracefully. High emotional intelligence and a knack for creating positive customer experiences. Familiarity with CRM tools and subscription management platforms. Availability to work night shifts (aligned with US hours). Why You’ll Love Working With Us :- Fully remote role – work from the comfort of your home, wherever you are. Join a customer-obsessed team that believes in solving, not selling. Performance incentives and career advancement opportunities. Be part of a high-impact function that directly contributes to revenue growth. Work-life balance, global exposure, and a culture that values your voice.