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PATIENT RELATIONSHIP EXECUTIVE

3 - 4 years

5 - 6 Lacs

Pune

Posted:2 months ago| Platform: Naukri logo

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Skills Required

front desk administration back office customer service patient relations gnm nursing office assistance office administration patient care office coordination coordination healthcare guest relations front office reception follow ups

Work Mode

Work from Office

Job Type

Full Time

Job Description

Vijaya Diagnostic Centre P. Ltd. is looking for PATIENT RELATIONSHIP EXECUTIVE to join our dynamic team and embark on a rewarding career journey 1. Patient Interaction & Support: Greet and assist patients at the front desk or over the phone. Handle patient inquiries, schedule appointments, and confirm bookings. Guide patients regarding hospital policies, procedures, and services. Address and resolve patient concerns, ensuring a satisfactory experience. 2. Patient Coordination & Follow-ups: Coordinate with doctors, nurses, and other departments for patient needs. Follow up with patients for appointment reminders, test results, and feedback. Maintain patient records and update them in the system as required. 3. Customer Service & Patient Satisfaction: Ensure a compassionate and patient-friendly environment. Collect and analyze patient feedback to improve services. Assist in resolving grievances and escalate unresolved issues to higher management. 4. Billing & Documentation: Assist patients with billing inquiries and payment processing. Verify insurance details and facilitate smooth transactions. Maintain accurate and confidential patient records. 5. Compliance & Quality Assurance: Ensure adherence to hospital policies, protocols, and confidentiality guidelines. Keep up to date with industry best practices to enhance patient care services.

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Vijaya Diagnostic Centre
www.vijayadiagnostic.com/

Hospitals and Health Care

Hyderabad Telangana

1001-5000 Employees

181 Jobs

    Key People

  • Dr. K. Rajesh

    Managing Director

  • Ms. Lavanya

    Chief Operating Officer

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