Patient Relations Manager

1. Appointment and Scheduling Support

o Manage patient appointments efficiently to minimize waiting times.

o Coordinate with doctors and other staff to ensure timely care.

2. Patient Experience Management

o Greet and assist patients during their visits to the facility.

o Ensure smooth patient onboarding, including registration and orientation.

o Educate patients about the services, facilities, and preventive care offered.

o Address and resolve patient concerns, complaints, and feedback promptly.

o Make follow-up calls to patients post treatment and check if they received satisfactory service and set expectations for future engagements.

3. Communication and Coordination

o Provide clear communication regarding appointment scheduling, test results, and follow-up care.

o Ensure patients understand treatment plans, billing details, and healthcare processes.

o Train the supporting staff of respective branches to drive seamless experience at allotted branches.

4. Data Management and Reporting

o Maintain accurate records of patient interactions, complaints, and feedback.

o Generate regular reports on patient satisfaction metrics and suggest improvements.

5. Business Development Support

o Drive healthy relationship with patients and work towards completeness of all proposed treatments as per the timelines.

o Build long-term relationships with patients to encourage loyalty and referrals.

Own and drive conversion, completeness and revenue target for allotted branches.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person