The Head of CC&QC will be responsible to oversee and drive excellence in clinical operations and quality care delivery. This role demands a strategic leader with a deep understanding of hospital-based clinical workflows, quality protocols, patient safety, and risk management. As the primary custodian of clinical monitoring, documentation compliance, and patient experience outcomes, you will play a critical role in ensuring that all aspects of patient care—from admission to discharge—adhere to the highest standards of clinical effectiveness, ethical practice, and regulatory compliance. Key responsibilities: Clinical Service Delivery Management: Outpatient Care Monitoring - Outpatient Care Cycle monitoring and compliance monitoring - Consultation, TAT monitoring, and compliance reporting Follow-up monitoring and compliance Randomised Cross-Referral Checking Adverse Event Monitoring and follow-up Inpatient Care Monitoring - Bedside Care Management - Admission - Review of Admission Ward Transfer Assessment and high-risk flagging Referral Monitoring, Assessment and Fulfilment Consultant Visit Monitoring and Fulfilment Counselling compliance and monitoring Admission Refusal Monitoring and Compliance Outcome Monitoring Adherence to plan of care - Addressing discrepancies when found. Documentation Compliance and Medication Administration Compliance Privileged bedside procedure monitoring and compliance (Life-saving in critical care setting + Non- Non-life-saving routine bedside procedures) Adverse event documentation and follow-up up i.e. code blue/red / violet Plan of care adherence report - Discrepancy Reporting Medication Error Reporting Summary - according to the designed reporting template Privileged Bed-Side and life-saving procedure compliance report - if any discrepancies are found to be reported and documented Adverse Event Reporting (Weekly Summary) Inpatient Documentation Compliance Report (Report of Discrepancies if found) Review of Bedside Care KPI’s Monthly Plan of Care Deviation Report Monthly Medication Error Summary Privileged Procedure adherence compliance Adverse Event Compilation, along with response summary and action taken Monthly Inpatient Documentation Compliance Variance Report Surgical & Interventional Care Monitoring - Protocol compliance and monitoring - Surgery and Procedure Workflow compliance Documentation compliance, i.e., Consents and necessary medico-legal documentation Addressing discrepancies when found and documenting the action taken. Adverse Event Documentation Clinical Support Service Delivery monitoring and compliance with quality parameters Diagnostics TAT monitoring (IP and OP) Diagnostics Orders compliance and fulfilment (IP) and action taken for discrepancies Infection control monitoring and compliance as per norms Bio-Medical Waste Management monitoring and compliance as per norms CSSD protocol compliance Clinical Human Resource Management - Clinical Care Service Delivery Manpower Planning Clinical Care Roster Management & Optimisation with concerned department heads. Lifecycle Management - Training, Privileging and Appraisal - Upgradation and Retrenchment planning. Workflow mapping for all clinical care-related employees Quality Control Protocols for important clinical care scenarios about clinical service delivery Critical Manpower Level Document Creation Key clinical care functionaries identification and roadmap planning Orientation document preparation for clinical care staff (Position-wise) Clinical Care Positions Recruitment Protocol - Requisition, Interview and Assessment, end user vetting and exit interview protocol. Privileging protocol and certification Primary Lead for Quality Areas Domain Management Quality Control (NABH, NABL) and clinical Audits Adherence to industry standard norms on clinical care quality protocols for infection control, bio-medical waste management. Periodic Meetings with Clinical Care service delivery stakeholders on important cases/issues on protocol/quality parameters shortcomings. Compliance monitoring of the clinical service delivery workflow as outlined in the above points. Abnormal Reporting monitoring, and follow-up action Random diagnostics report cross verification (for different modalities) Abnormal Reporting Documentation and follow-up action taken Sudden Adverse outcome documentation and follow up action LAMA / DOPR higher centre referral report Clinical Risk Management Timely identification, documentation, and escalation of clinical and operational risks Implementation and monitoring of risk mitigation strategies in coordination with relevant clinical and administrative stakeholders Development of a Clinical Risk Register and periodic review of high-risk cases, outcomes, and trends. Proactive participation in root cause analysis (RCA) and failure mode effects analysis (FMEA) for adverse events. Collaboration with Quality and Safety teams to ensure implementation of corrective and preventive actions. Patient Experience Management (PREMs) Introduction and implementation of Patient Reported Experience Measures (PREMs) tools across inpatient and outpatient settings. Systematic collection, analysis, and reporting of patient feedback using structured PREMs methodologies. Identification of actionable insights from patient experience data to inform service improvement. Regular coordination with clinical teams to enhance patient-centric care delivery based on PREM's outcomes. Monitoring PREMs trends and submitting periodic dashboards/reports to senior leadership. Qualifications: MBBS/BDS/BHMS/BAMS with a Master’s degree in Hospital Administration (MHA), Health Management, or Public Health (MPH) from a recognised institution Certification in NABH, NABL, or other healthcare quality standards preferred Additional training or certification in Risk Management, Patient Safety, or Clinical Governance is an advantage Experience: Minimum 5-7 years of experience in hospital operations or clinical administration, with at least 3 years in a quality or patient safety leadership role Proven experience in managing end-to-end inpatient and outpatient clinical workflows Hands-on involvement in hospital accreditation processes (e.g., NABH/NABL audits) Demonstrated experience in clinical quality monitoring, risk mitigation, and adverse event management Exposure to PREMs implementation or patient experience measurement tools is desirable Desired Skillsets: Strong understanding of clinical protocols, patient safety norms, and quality indicators Expertise in developing and implementing SOPs for clinical documentation, care pathways, and compliance standards Proficient in data analysis and report generation for clinical quality metrics, adverse events, and performance KPIs Excellent coordination skills with clinical, diagnostic, and administrative teams Ability to identify clinical risks proactively and implement effective mitigation strategies Strong interpersonal, communication, and leadership skills Competence in handling sensitive situations with ethical clarity and professional discretion Tech-savvy with working knowledge of hospital information systems (HIS), quality dashboards, and audit tools Show more Show less
Key responsibilities and strategic objectives: The Medical Director will collaborate with a non-clinical hospital administrator, who will oversee non-clinical administrative functions. In addition to core responsibilities, the Medical Director will provide supervisory oversight, with duties extending beyond, but not limited to, the following. Core responsibilities: Align business strategy with company vision Develop and implement strategies and roadmaps aligned with corporate objectives Demonstrate deep technical and strategic expertise in medical services and operations Establish and oversee medical protocols Gain a comprehensive understanding of internal processes across all departments P&L and Financial Oversight Collaborate with finance and administration to ensure the hospital operates within budgetary guidelines Monitor cost structures, optimize resource allocation, and drive revenue growth while maintaining high-quality patient care Implement strategies to maximize operational efficiency and improve profitability without compromising patient outcomes Work closely with procurement to ensure cost-effective supply chain management for medical and non-medical equipment Support the development of new revenue-generating services, such as specialized treatments, value-added patient services, and corporate partnerships Human Resources Management Liaise with the HR head on all matters related to the recruitment and life cycle management of clinical and non-clinical staff, including consultants, resident doctors, nursing, and paramedical teams Collaborate on strategic workforce planning and management Work with HR to finalize recruitment and engagement terms Ensure compliance with engagement responsibilities, appraisals, and performance reviews in coordination with HR Align staff engagement terms with organizational policies in consultation with HR and as approved by the advisory board Coordination and stakeholder engagement Educate healthcare providers on care processes and drive quality improvement initiatives Serve as the medical expert in dealings with vendors and internal departments Nurture collaboration between medical and non-medical departments, ensuring seamless coordination among physicians, paramedics, and nurses Strengthen vendor relationships to enhance service efficiency Clinical care and quality control Monitor in-patient care cycles, ensuring adherence to quality parameters at every stage Oversee bedside care, surgical, and interventional procedures Supervise clinical support service delivery, maintaining compliance with quality standards Conduct quality control audits and monitor the outpatient care cycle Ensure compliance with statutory and accreditation requirements (e.g., NABH, NABL) Oversee all regulatory and compliance-related responsibilities Administrative Service Delivery Management Oversee and manage key operational functions, including: Procurement and supply chain management Facility and infrastructure maintenance Billing and corporate relations Customer experience management Participate in administrative and clinical staff meetings Stay updated on medical advancements and industry trends Ensure cost-effective delivery of medical care and clinical services, including utilization review, quality assurance, and protocol development Maintain confidentiality of participant, staff, and employee information Foster a positive work environment and strong interpersonal relations Ensure strict adherence to regulatory standards and facility compliance with applicable codes Experience required: 20+ years of experience in hospital administration and/or corporate healthcare setting Preference will be given to candidates with an Armed Forces background Desired skills: Proven experience as a Medical Director or in a similar leadership role Valid medical license and certification to practice Exceptional judgment, problem-solving, and cognitive abilities Strong leadership and interpersonal skills with the ability to manage medical staff effectively Ability to work calmly in a fast-paced healthcare environment Expertise in strategic planning and goal execution Excellent communication, public speaking, and collaboration skills Quick learner with strong critical-thinking and decision-making capabilities Ability to build strong patient and family relationships , demonstrating a high standard of bedside manner Desire qualifications: Medical Degree with an Administrative background
We are looking for a skilled and experienced IT Network Engineer to manage and maintain the organization's network infrastructure, system performance, and end-user support. The ideal candidate will have hands-on experience with LAN/WAN networks, Windows and macOS systems, enterprise tools, and advanced troubleshooting in a fast-paced environment. Key Responsibilities: Manage and maintain network services including LAN/WAN, VLANs, Wi-Fi, and remote access technologies. Provide real-time troubleshooting for hardware, software, and network-related issues across the organization. Support email and collaboration platforms such as Microsoft Exchange, Office 365, and Google Workspace. Maintain an updated inventory of hardware/software licenses and handle procurement and renewal processes. Liaise with vendors for support, warranties, maintenance, and software/hardware upgrades. Install, configure, and support Windows and Mac systems, including Windows Server environments. Administer Active Directory, Group Policies, DNS, DHCP, and other domain services. Monitor, analyze, and optimize system and network performance for high availability and reliability. Develop and update network diagrams, technical documentation, and asset inventories. Implement and regularly test data backup solutions and disaster recovery procedures. Conduct IT onboarding for new users and train staff on IT security best practices and responsible system usage. Required Skills & Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum 5 years of experience in network and system administration, IT infrastructure management, and end-user support. Strong knowledge of network architecture, Windows Server administration, and Active Directory services. Hands-on experience with email systems, enterprise software suites, and remote support tools. Excellent troubleshooting, analytical, and communication skills. Ability to work independently as well as part of a cross-functional team. Certifications such as CCNA, MCSE, or CompTIA Network+ will be an advantage. Desirable Attributes: Proactive and service-oriented mindset. Strong documentation and process discipline. Ability to manage time and priorities in a dynamic work environment. Familiarity with hospital IT systems or healthcare environment (preferred but not mandatory). Job Type: Full-time Work Location: In person
1. Qualifications & Credentials MBBS from a recognized institution M.Ch. in Urology (mandatory) Valid Medical Council registration 2. Clinical Competence Minimum 5–7 years of post-super-specialty experience Expertise in managing a wide range of urological conditions (prostate, kidney stones, incontinence, cancers, etc.) Skilled in endourological , laparoscopic , and minimally invasive procedures Experience in male infertility and andrology preferred Job Type: Full-time Schedule: Fixed shift Work Location: In person
1. Qualifications & Credentials MBBS from a recognized institution M.Ch. in Urology (mandatory) Valid Medical Council registration 2. Clinical Competence Minimum 5–7 years of post-super-specialty experience Expertise in managing a wide range of urological conditions (prostate, kidney stones, incontinence, cancers, etc.) Skilled in endourological , laparoscopic , and minimally invasive procedures Experience in male infertility and andrology preferred Job Type: Full-time Schedule: Fixed shift Work Location: In person
Key Responsibilities Academic leadership Provide strategic academic leadership for the Nursing and Allied Health programs (B.Sc. Nursing, GNM, Paramedical Sciences, etc.). Ensure strict compliance with the norms and guidelines of INC, State Nursing Council, NMC, and affiliating university bodies. Drive curriculum innovation, faculty development, research initiatives, and academic excellence. Promote evidence-based nursing practice and integration of hospital-based clinical teaching. Clinical-academic integration Provide seamless coordination between academic programs and the advanced hospital facility at Dhara for clinical exposure, internships, and hands-on training. Oversee student clinical postings, assessments, and competency evaluations in collaboration with hospital nursing leadership. Promote simulation-based learning and interdisciplinary clinical case discussions. Compliance & accreditation Ensure all statutory approvals, affiliation renewals, and inspections (e.g., INC, University, State Health Dept.) are planned, documented, and complied with. Prepare and lead the institution in accreditation processes (e.g., NAAC, NABH-linked academics) and internal academic audits. Administration Manage the academic calendar, admissions, student affairs, examinations, and faculty recruitment. Chair academic councils, governing body meetings, and curriculum committees. Maintain transparent, ethical, and efficient academic and administrative processes. Faculty & student development Mentor a team of faculty members across nursing and allied health departments. Develop strategies for faculty upskilling, research publication, conference participation, and professional growth. Implement student support systems for academic mentoring, counselling, and extracurricular engagement. Community engagement & public health Promote community-based nursing education, health awareness drives, and rural outreach initiatives. Collaborate with public health bodies and NGOs for field training and service learning. Educational Qualification M.Sc. Nursing (Mandatory) with a specialization in Medical-Surgical, Community, or other core nursing areas Ph.D. in Nursing or ongoing doctoral work is preferred Registration with State Nursing Council is essential Desired experience Minimum 15-20 years of academic experience in nursing education, including at least 10 years in a leadership position such as Principal, Vice-Principal, or Dean Experience in setting up or leading a nursing institution attached to a tertiary care hospital will be an added advantage Key skills & competencies Visionary leadership with strategic planning abilities Excellent knowledge of nursing education regulations and best practices Strong liaison capabilities with regulatory bodies and university authorities Exceptional communication, mentoring, and organizational skills Commitment to quality, innovation, and continuous academic improvement Job Type: Full-time Schedule: Day shift Work Location: In person
Key Responsibilities Academic leadership Provide strategic academic leadership for the Nursing and Allied Health programs (B.Sc. Nursing, GNM, Paramedical Sciences, etc.). Ensure strict compliance with the norms and guidelines of INC, State Nursing Council, NMC, and affiliating university bodies. Drive curriculum innovation, faculty development, research initiatives, and academic excellence. Promote evidence-based nursing practice and integration of hospital-based clinical teaching. Clinical-academic integration Provide seamless coordination between academic programs and the advanced hospital facility at Dhara for clinical exposure, internships, and hands-on training. Oversee student clinical postings, assessments, and competency evaluations in collaboration with hospital nursing leadership. Promote simulation-based learning and interdisciplinary clinical case discussions. Compliance & accreditation Ensure all statutory approvals, affiliation renewals, and inspections (e.g., INC, University, State Health Dept.) are planned, documented, and complied with. Prepare and lead the institution in accreditation processes (e.g., NAAC, NABH-linked academics) and internal academic audits. Administration Manage the academic calendar, admissions, student affairs, examinations, and faculty recruitment. Chair academic councils, governing body meetings, and curriculum committees. Maintain transparent, ethical, and efficient academic and administrative processes. Faculty & student development Mentor a team of faculty members across nursing and allied health departments. Develop strategies for faculty upskilling, research publication, conference participation, and professional growth. Implement student support systems for academic mentoring, counselling, and extracurricular engagement. Community engagement & public health Promote community-based nursing education, health awareness drives, and rural outreach initiatives. Collaborate with public health bodies and NGOs for field training and service learning. Educational Qualification M.Sc. Nursing (Mandatory) with a specialization in Medical-Surgical, Community, or other core nursing areas Ph.D. in Nursing or ongoing doctoral work is preferred Registration with State Nursing Council is essential Desired experience Minimum 15-20 years of academic experience in nursing education, including at least 10 years in a leadership position such as Principal, Vice-Principal, or Dean Experience in setting up or leading a nursing institution attached to a tertiary care hospital will be an added advantage Key skills & competencies Visionary leadership with strategic planning abilities Excellent knowledge of nursing education regulations and best practices Strong liaison capabilities with regulatory bodies and university authorities Exceptional communication, mentoring, and organizational skills Commitment to quality, innovation, and continuous academic improvement Job Type: Full-time Schedule: Day shift Work Location: In person
Heritage Institute of Healthcare Professionals, a constituent institution of Heritage Hospitals, Lanka, Varanasi, is inviting applications for the position of Principal, based at our new campus, located twelve kilometres from BHU, Varanasi, a centre of academic excellence integrated with a state-of-the-art tertiary care hospital facility. This role is ideal for an accomplished academic leader with a strong foundation in Nursing and Allied Health Sciences, committed to shaping the next generation of healthcare professionals through innovation, quality education, and hospital-integrated learning. Key responsibilities 1. Academic leadership Provide strategic academic leadership for the Nursing and Allied Health programs (B.Sc. Nursing, GNM, Paramedical Sciences, etc.). Ensure strict compliance with the norms and guidelines of INC, State Nursing Council, NMC, and affiliating university bodies. Drive curriculum innovation, faculty development, research initiatives, and academic excellence. Promote evidence-based nursing practice and integration of hospital-based clinical teaching. 2. Clinical-academic integration Provide seamless coordination between academic programs and the advanced hospital facility for clinical exposure, internships, and hands-on training. Oversee student clinical postings, assessments, and competency evaluations in collaboration with hospital nursing leadership. Promote simulation-based learning and interdisciplinary clinical case discussions. 3. Compliance & accreditation Ensure all statutory approvals, affiliation renewals, and inspections (e.g., INC, University, State Health Dept.) are planned, documented, and complied with. Prepare and lead the institution in accreditation processes (e.g., NAAC, NABH-linked academics) and internal academic audits. 4. Administration Manage the academic calendar, admissions, student affairs, examinations, and faculty recruitment. Chair academic councils, governing body meetings, and curriculum committees. Maintain transparent, ethical, and efficient academic and administrative processes. 5. Faculty & student development Mentor a team of faculty members across nursing and allied health departments. Develop strategies for faculty upskilling, research publication, conference participation, and professional growth. Implement student support systems for academic mentoring, counselling, and extracurricular engagement. 6. Community engagement & public health Promote community-based nursing education, health awareness drives, and rural outreach initiatives. Collaborate with public health bodies and NGOs for field training and service learning. Desired experience M.Sc. (Nursing), having a total of 15 years’ experience, with M.Sc. (Nursing) out of which 10 years after M.Sc. (Nursing) in collegiate program. Experience in setting up or leading a nursing institution attached to a tertiary care hospital will be an added advantage Educational qualification M.Sc. Nursing (Mandatory) with a specialization in Medical-Surgical, Community, or other core nursing areas A Ph.D. in Nursing is preferred Registration with the State Nursing Council is essential Key skills & competencies Visionary leadership with strategic planning abilities Excellent knowledge of nursing education regulations and best practices Strong liaison capabilities with regulatory bodies and university authorities Exceptional communication, mentoring, and organizational skills Commitment to quality, innovation, and continuous academic improvement
The Neurologist will be responsible for diagnosing, treating, and managing patients with diseases and disorders affecting the brain, spinal cord, peripheral nerves, and muscles. The role includes outpatient consultations, inpatient care, diagnostic evaluations, and coordinating with multidisciplinary teams for holistic patient management. Qualification: MD in Neurology with a valid Medical Council registration.
Organization Description Established in 1994, Heritage Hospitals at Lanka is a NABH-accredited, multidisciplinary superspeciality hospital with a focus on distinguished medical faculty, state-of-the-art diagnostic services, and ethical practice. The hospital offers NABL Accredited Lab services, updated Radiology, Cardiology department with a dedicated Coronary Care Unit, and modern OT Complex with advanced equipment for surgical procedures. Role Description The Echo Technician will play a key role in supporting the Cardiology Department by performing high-quality echocardiographic procedures (2D Echo, Doppler, Stress Echo, TEE, etc.) to assist in the diagnosis and management of cardiovascular conditions. This role requires precision, patient care, and close collaboration with cardiologists, cath lab technicians, and nursing staff to ensure timely and accurate imaging services. Qualifications Diploma or Degree in Cardiac Technology/ Echocardiography/ Allied Health Sciences with specialization in echocardiography Desired Experience: 1-3 years Job Type: Full-time Work Location: In person
Organization Description Established in 1994, Heritage Hospitals at Lanka is a NABH-accredited, multidisciplinary superspeciality hospital with a focus on distinguished medical faculty, state-of-the-art diagnostic services, and ethical practice. The hospital offers NABL Accredited Lab services, updated Radiology, Cardiology department with a dedicated Coronary Care Unit, and modern OT Complex with advanced equipment for surgical procedures. Role Description The Echo Technician will play a key role in supporting the Cardiology Department by performing high-quality echocardiographic procedures (2D Echo, Doppler, Stress Echo, TEE, etc.) to assist in the diagnosis and management of cardiovascular conditions. This role requires precision, patient care, and close collaboration with cardiologists, cath lab technicians, and nursing staff to ensure timely and accurate imaging services. Qualifications Diploma or Degree in Cardiac Technology/ Echocardiography/ Allied Health Sciences with specialization in echocardiography Desired Experience: 1-3 years Job Type: Full-time Work Location: In person
Organization Description Established in 1994, Heritage Hospitals at Lanka is a NABH Accredited, multidisciplinary superspeciality hospital with a focus on distinguished medical faculty, state-of-the-art diagnostic services, and ethical practice. The hospital offers NABL Accredited Lab services, updated Radiology, Cardiology department with a dedicated Coronary Care Unit, and modern OT Complex with advanced equipment for surgical procedures. Role Description The Echo Technician will play a key role in supporting the Cardiology Department by performing high-quality echocardiographic procedures (2D Echo, Doppler, Stress Echo, TEE, etc.) to assist in the diagnosis and management of cardiovascular conditions. This role requires precision, patient care, and close collaboration with cardiologists, cath lab technicians, and nursing staff to ensure timely and accurate imaging services. Qualifications Diploma or Degree in Cardiac Technology/ Echocardiography/ Allied Health Sciences with specialization in echocardiography Desired Experience: 1-3 years
As the Medical Director, your role involves collaborating with a non-clinical hospital administrator to oversee non-clinical administrative functions while providing supervisory oversight. Your key responsibilities extend to: - Aligning business strategy with company vision - Developing and implementing strategies aligned with corporate objectives - Demonstrating deep technical and strategic expertise in medical services and operations - Establishing and overseeing medical protocols - Gaining a comprehensive understanding of internal processes across departments - Collaborating with finance and administration for P&L and Financial Oversight - Monitoring cost structures, optimizing resource allocation, and driving revenue growth - Implementing strategies for operational efficiency and profitability - Working closely with procurement for cost-effective supply chain management - Supporting the development of new revenue-generating services In terms of Human Resources Management, you will be responsible for: - Liaising with HR on recruitment and life cycle management of staff - Collaborating on strategic workforce planning - Finalizing recruitment and engagement terms - Ensuring compliance with engagement responsibilities - Aligning staff engagement terms with organizational policies Your role also involves Coordination and stakeholder engagement by: - Educating healthcare providers on care processes and quality improvement - Serving as the medical expert in dealings with vendors and departments - Nurturing collaboration among medical and non-medical departments - Strengthening vendor relationships for service efficiency For Clinical care and quality control, you will: - Monitor in-patient care cycles and oversee procedures - Supervise clinical support service delivery - Conduct quality control audits - Ensure compliance with statutory and accreditation requirements Additionally, you will oversee Administrative Service Delivery Management, including: - Procurement, supply chain, facility maintenance, billing, and relations - Participating in staff meetings and staying updated on industry trends - Ensuring cost-effective delivery of medical care and services - Maintaining confidentiality and regulatory standards The ideal candidate should have 20+ years of experience in hospital administration, an Armed Forces background is preferred. Desired skills include proven experience as a Medical Director, valid medical license, exceptional judgment, leadership skills, and expertise in strategic planning. A Medical Degree with an Administrative background is desired for this role.,
Position Overview: Heritage Hospitals is seeking a dynamic, service-driven professional to deliver exceptional patient experience through proactive engagement, CRM-based communication, and data-driven follow-ups. The incumbent will be responsible for managing patient interactions via calls, messages, and digital platforms while ensuring every inquiry is converted into a positive service outcome. This position is ideal for individuals passionate about patient engagement, lead management, and healthcare service excellence, with a knack for communication and data coordination. Key responsibilities: 1. Patient interaction and building relationships Serve as the first point of contact for all patient and consultation inquiries through calls, WhatsApp, or digital channels Handle inbound and outbound communications with empathy, clarity, and accuracy Counsel patients regarding services, doctors’ availability, procedures, and admission formalities Ensure high-quality interactions that build patient trust and satisfaction 2. CRM management Operate and update the Hospital CRM system daily to track inquiries, leads, and follow-ups Monitor and ensure timely movement of leads from inquiry to consultation or admission Generate daily and weekly CRM analytics reports on lead status, conversion ratios, and follow-up performance Identify patterns in lead behavior and recommend process improvements to management 3. Coordination Collaborate with departments such as OPD, Diagnostics, and Billing to ensure smooth patient scheduling and coordination Share key patient insights and communication trends with supervisors to enhance operational efficiency 4. Documentation Maintain structured call logs, lead dashboards, and communication summaries Prepare MIS reports on call performance, conversion trends, and customer engagement metrics Maintain confidentiality and data protection standards while handling patient information Desired qualifications and experience: Graduate in any discipline, preferably with specialization in Sales, Marketing, or Communication 1–3 years of experience in CRM tool, lead management, telesales/ tele calling Strong understanding of CRM tools, lead funnel management, and reporting dashboards Fluency in English and Hindi; proficiency in other languages will be an asset Proficient in MS Excel, Word, and basic data reporting formats Key competencies: Exceptional communication and interpersonal skills Strong relationship-building and persuasion ability Analytical mindset with attention to accuracy in CRM updates and reporting Patient-centric approach with empathy and responsiveness Positive, goal-oriented attitude and commitment to teamwork Job Type: Full-time Work Location: In person
Position Overview: Heritage Hospitals is seeking a dynamic, service-driven professional to deliver exceptional patient experience through proactive engagement, CRM-based communication, and data-driven follow-ups. The incumbent will be responsible for managing patient interactions via calls, messages, and digital platforms while ensuring every inquiry is converted into a positive service outcome. This position is ideal for individuals passionate about patient engagement, lead management, and healthcare service excellence, with a knack for communication and data coordination. Key responsibilities: 1. Patient interaction and building relationships Serve as the first point of contact for all patient and consultation inquiries through calls, WhatsApp, or digital channels Handle inbound and outbound communications with empathy, clarity, and accuracy Counsel patients regarding services, doctors’ availability, procedures, and admission formalities Ensure high-quality interactions that build patient trust and satisfaction 2. CRM management Operate and update the Hospital CRM system daily to track inquiries, leads, and follow-ups Monitor and ensure timely movement of leads from inquiry to consultation or admission Generate daily and weekly CRM analytics reports on lead status, conversion ratios, and follow-up performance Identify patterns in lead behavior and recommend process improvements to management 3. Coordination Collaborate with departments such as OPD, Diagnostics, and Billing to ensure smooth patient scheduling and coordination Share key patient insights and communication trends with supervisors to enhance operational efficiency 4. Documentation Maintain structured call logs, lead dashboards, and communication summaries Prepare MIS reports on call performance, conversion trends, and customer engagement metrics Maintain confidentiality and data protection standards while handling patient information Desired qualifications and experience: Graduate in any discipline, preferably with specialization in Sales, Marketing, or Communication 1–3 years of experience in CRM tool, lead management, telesales/ tele calling Strong understanding of CRM tools, lead funnel management, and reporting dashboards Fluency in English and Hindi; proficiency in other languages will be an asset Proficient in MS Excel, Word, and basic data reporting formats Key competencies: Exceptional communication and interpersonal skills Strong relationship-building and persuasion ability Analytical mindset with attention to accuracy in CRM updates and reporting Patient-centric approach with empathy and responsiveness Positive, goal-oriented attitude and commitment to teamwork Job Type: Full-time Work Location: In person
Job Overview: The Dialysis Technician will assist in the daily operations of the dialysis unit, ensuring the cleanliness and maintenance of dialysis machines, providing patient care, and adhering to infection control protocols. This role involves handling dialysis equipment, supporting vascular access procedures, monitoring patient safety, and maintaining a hygienic and well-functioning dialysis environment. Key Responsibilities: 1. Dialysis unit hygiene and equipment maintenance Ensure proper cleanliness and hygiene of the dialysis unit Assist in the maintenance and safe handling of dialysis machines, including RO Plants, dialysis machines, and other related equipment Perform periodic maintenance checks and report any technical issues promptly 2. Patient care and dialysis procedures Prepare patients for dialysis and monitor them before, during, and after the procedure Ensure correct vascular access care for both seropositive and seronegative patients Administer dialysate solutions correctly, ensuring proper composition and ingredient mix Assist in bedside management and address any complications during dialysis under supervision 3. Infection control and safety measures Follow strict infection control and safety protocols to minimize risks Ensure proper disinfection and preservation of dialyzers and tubing Use anti-coagulants correctly as per medical guidelines Maintain adherence to clinical protocols and hospital SOPs 4. Patient interaction and support Communicate effectively and professionally with patients and their families, providing guidance on the dialysis process Ensure that patients feel safe, comfortable, and well-informed about their treatment Conduct patient discharge assessments and provide post-dialysis care instructions 5. Inventory and documentation Assist in the inventory management of consumables and medicines, ensuring proper stock levels. Maintain accurate patient records and dialysis logs as per hospital guidelines. Desired qualifications and experience: Two-year Diploma or Bachelor’s degree in Dialysis Technology Up to 1 year of experience in dialysis unit operations Theoretical knowledge of dialysis procedures, infection control, and safety standards Basic patient-handling and communication abilities Key skills and competencies: Clinical knowledge and patient care Quality control and infection management Equipment handling and maintenance Effective communication and empathy Job Type: Full-time Work Location: In person
Heritage Institute of Healthcare Professionals, a constituent institution of Heritage Hospitals, Lanka, Varanasi, is inviting applications for the position of Principal, based at our new campus, located twelve kilometres from BHU, Varanasi, a centre of academic excellence integrated with a state-of-the-art tertiary care hospital facility. This role is ideal for an accomplished academic leader with a strong foundation in Nursing and Allied Health Sciences, committed to shaping the next generation of healthcare professionals through innovation, quality education, and hospital-integrated learning. Key responsibilities 1. Academic leadership Provide strategic academic leadership for the Nursing and Allied Health programs (B.Sc. Nursing, GNM, Paramedical Sciences, etc.). Ensure strict compliance with the norms and guidelines of INC, State Nursing Council, NMC, and affiliating university bodies. Drive curriculum innovation, faculty development, research initiatives, and academic excellence. Promote evidence-based nursing practice and integration of hospital-based clinical teaching. 2. Clinical-academic integration Provide seamless coordination between academic programs and the advanced hospital facility for clinical exposure, internships, and hands-on training. Oversee student clinical postings, assessments, and competency evaluations in collaboration with hospital nursing leadership. Promote simulation-based learning and interdisciplinary clinical case discussions. 3. Compliance & accreditation Ensure all statutory approvals, affiliation renewals, and inspections (e.g., INC, University, State Health Dept.) are planned, documented, and complied with. Prepare and lead the institution in accreditation processes (e.g., NAAC, NABH-linked academics) and internal academic audits. 4. Administration Manage the academic calendar, admissions, student affairs, examinations, and faculty recruitment. Chair academic councils, governing body meetings, and curriculum committees. Maintain transparent, ethical, and efficient academic and administrative processes. 5. Faculty & student development Mentor a team of faculty members across nursing and allied health departments. Develop strategies for faculty upskilling, research publication, conference participation, and professional growth. Implement student support systems for academic mentoring, counselling, and extracurricular engagement. 6. Community engagement & public health Promote community-based nursing education, health awareness drives, and rural outreach initiatives. Collaborate with public health bodies and NGOs for field training and service learning. Desired experience M.Sc. (Nursing), having a total of 15 years’ experience, with M.Sc. (Nursing) out of which 10 years after M.Sc. (Nursing) in collegiate program. Experience in setting up or leading a nursing institution attached to a tertiary care hospital will be an added advantage Educational qualification M.Sc. Nursing (Mandatory) with a specialization in Medical-Surgical, Community, or other core nursing areas A Ph.D. in Nursing is preferred Registration with the State Nursing Council is essential Key skills & competencies Visionary leadership with strategic planning abilities Excellent knowledge of nursing education regulations and best practices Strong liaison capabilities with regulatory bodies and university authorities Exceptional communication, mentoring, and organizational skills Commitment to quality, innovation, and continuous academic improvement Remuneration: Best in the industry and based on merit.
Heritage Hospitals, near BHU main gate, Lanka, Varanasi, is seeking an experienced and result-oriented Senior Manager - Billing to oversee end-to-end hospital billing operations, ensure revenue integrity, and maintain compliance with established policies and healthcare financial standards. The role requires a sharp understanding of patient billing workflows, coordination across clinical and non-clinical departments, and a strong focus on accuracy, timeliness, and customer satisfaction. The incumbent will be responsible for supervising billing executives, managing the daily operations of the department, driving process efficiency, and supporting digital transformation initiatives for improved transparency and control. Key Responsibilities 1. Billing operations Supervise and monitor the day-to-day operations of the billing unit, including OPD, IPD, Emergency, Diagnostics, and Corporate billing. Ensure correctness of billing entries, charge capture, consultant fees, consumables, packages, discounts, and settlements. Review all patient discharge bills before final submission to ensure accuracy and completeness. Monitor TAT (Turnaround Time) for bill closure and address discrepancies proactively. 2. Revenue and audit compliance Conduct regular internal audits to ensure compliance with billing protocols, tariff structures, and hospital SOPs. Implement checks and balances to prevent errors, frauds, or malpractice in billing processes. 3. Coordination Lead and mentor billing executives and senior executives; allocate work, monitor performance, and ensure adherence to timelines. Generate collaboration between billing, admissions, discharge, and front office teams to maintain seamless coordination. Conduct periodic training sessions on billing software, hospital tariffs, insurance protocols, and patient communication. 4. Stakeholder communication Act as a bridge between clinical, nursing, and administrative teams to address billing concerns and ensure smooth patient discharge. Handle patient grievances related to billing tactfully and ensure prompt resolution with a patient-centric approach. 5. Process improvement initiatives Support implementation and continuous improvement of the hospital’s billing and ERP systems (e.g., HIS). Identify gaps in billing workflows and suggest automation or process redesign for greater efficiency. Track KPIs such as billing accuracy rate, average bill closure time, and collection turnaround. 6. Reporting & MIS Prepare and share daily, weekly, and monthly MIS on revenue, pending bills, discounts, and cash/credit collections. Provide analytical insights to management on billing trends, utilization, and departmental performance. Desired qualifications and experience Graduate in Commerce/ Business Administration; MBA in Finance, Healthcare, or Hospital Management preferred Minimum 10 years of experience in hospital billing in a managerial/ supervisory capacity Proven experience in multi-specialty hospital billing operations Strong command over billing software (HIS/ERP), MS Excel, and report generation Sound understanding of healthcare tariffs, insurance claim cycles, ECHS, CGHS, Ayushmaan and revenue audit protocols Key competencies Ability to manage complex billing workflows with precision and accountability Capability to lead, motivate, and develop junior team members Skilled in identifying revenue trends and implementing corrective measures Clear, assertive, and patient-centric in handling sensitive billing situations Strong adherence to ethical standards and organizational values Job Type: Full-time Work Location: In person
The incumbent will be responsible for designing and producing high-quality digital and print materials that effectively communicate the hospital’s values, services, and initiatives across multiple platforms - both internal and external. Key Responsibilities: 1. Design and visual communication Conceptualize, design, and develop creative visuals for marketing collaterals such as brochures, posters, banners, standees, digital creatives, and event backdrops Create layouts for patient education materials, newsletters, social media posts, and in-house publications Maintain brand consistency across all designs in line with the hospital’s communication standards and visual identity guidelines Work closely with the Marketing and Communication team to translate ideas and briefs into impactful designs 2. Digital and social media support Develop digital creatives, infographics, and social media content for platforms such as Facebook, Instagram, LinkedIn, and YouTube Adapt designs for web and mobile formats to ensure optimized visual appeal across digital channels Support video editing and basic motion graphic requirements for short promotional clips or hospital updates 3. Print and production coordination Prepare final artwork for print with correct specifications, dimensions, and color formats Coordinate with external vendors, printers, and fabrication agencies to ensure quality and timely delivery of printed materials Maintain an organized digital archive of all design files and templates for future use 4. Event and internal communication design Support in creating event branding materials (certificates, stage backdrops, displays, etc.) Design templates and creatives for hospital announcements, health awareness campaigns, and internal newsletters Qualifications and Experience Graduate / Diploma in Graphic Design, Fine Arts, Visual Communication, or a related field 2–5 years of professional experience in graphic design, preferably in a hospital, healthcare, or corporate setup Proficiency in industry-standard design tools such as Adobe Photoshop, Illustrator, InDesign, CorelDRAW, and Canva Basic knowledge of video editing tools (Premiere Pro / After Effects) will be an added advantage Understanding of print production and layout design Strong creative sense, attention to detail, and ability to manage multiple design projects simultaneously Key Competencies Creative and innovative thinking with a keen eye for aesthetics Strong communication and visualization skills Ability to understand brand guidelines and adapt designs accordingly High sense of ownership, discipline, and time management Collaborative and team-oriented work approach Job Type: Full-time Work Location: In person
Heritage Hospitals, a NABH-accredited, multi-speciality tertiary care hospital with over three decades of trust and service, is seeking a Patient Relations Manager to lead its patient experience and service excellence initiatives. The ideal candidate will be a confident, empathetic, and service-oriented professional with a strong background in healthcare communication, patient coordination, and grievance handling. She will serve as the key interface between patients, attendants, and hospital departments to ensure a seamless, compassionate, and responsive care journey, reflecting Heritage’s core values of Trust, Care, and Commitment. Key Responsibilities 1. Patient experience Ensure courteous, efficient, and empathetic communication with patients and attendants throughout their hospital journey (OPD, IPD, Diagnostics, Emergency, etc.). Handle patient queries, grievances, and feedback promptly, ensuring fair resolution within stipulated timelines Conduct daily patient rounds to assess service satisfaction and escalate systemic issues to the Operations/ Quality team Oversee adherence to hospital service standards and patient communication protocols 2. Coordination and communication Act as the primary liaison between patients, relatives, clinical teams, and support departments to ensure smooth coordination Support critical cases by facilitating cross-departmental communication to enhance patient comfort and reduce administrative delays Maintain proper documentation and digital records of complaints, feedback, and resolutions 3. Reporting and MIS Maintain dashboards for patient feedback trends, complaint categories, and closure rates Generate monthly reports highlighting patient satisfaction metrics, recurring issues, and improvement suggestions 4. Process improvement Collaborate with HR, Quality, and Operations teams to design and implement service improvement initiatives Identify opportunities for improving the overall patient experience through technology, workflow, and behavioral interventions Qualifications and Experience Graduate/ Postgraduate in Hospital Administration, Healthcare Management, or any relevant discipline. Minimum 7–10 years of experience in Patient Relations or Customer Service within a hospital or healthcare setup Age: 35 years or above , f emale candidates only Excellent communication skills in Hindi and English ; knowledge of regional dialects will be an added advantage Computer-savvy , with proficiency in MS Office and exposure to hospital information or CRM systems Key Competencies Exceptional interpersonal and communication skills Strong empathy and conflict resolution abilities Patient-centered approach with sound judgment Team leadership and coordination skills Attention to detail and a proactive attitude Ability to maintain confidentiality and professionalism at all times Job Type: Full-time Work Location: In person