The Head of CC&QC will be responsible to oversee and drive excellence in clinical operations and quality care delivery. This role demands a strategic leader with a deep understanding of hospital-based clinical workflows, quality protocols, patient safety, and risk management. As the primary custodian of clinical monitoring, documentation compliance, and patient experience outcomes, you will play a critical role in ensuring that all aspects of patient care—from admission to discharge—adhere to the highest standards of clinical effectiveness, ethical practice, and regulatory compliance. Key responsibilities: Clinical Service Delivery Management: Outpatient Care Monitoring - Outpatient Care Cycle monitoring and compliance monitoring - Consultation, TAT monitoring, and compliance reporting Follow-up monitoring and compliance Randomised Cross-Referral Checking Adverse Event Monitoring and follow-up Inpatient Care Monitoring - Bedside Care Management - Admission - Review of Admission Ward Transfer Assessment and high-risk flagging Referral Monitoring, Assessment and Fulfilment Consultant Visit Monitoring and Fulfilment Counselling compliance and monitoring Admission Refusal Monitoring and Compliance Outcome Monitoring Adherence to plan of care - Addressing discrepancies when found. Documentation Compliance and Medication Administration Compliance Privileged bedside procedure monitoring and compliance (Life-saving in critical care setting + Non- Non-life-saving routine bedside procedures) Adverse event documentation and follow-up up i.e. code blue/red / violet Plan of care adherence report - Discrepancy Reporting Medication Error Reporting Summary - according to the designed reporting template Privileged Bed-Side and life-saving procedure compliance report - if any discrepancies are found to be reported and documented Adverse Event Reporting (Weekly Summary) Inpatient Documentation Compliance Report (Report of Discrepancies if found) Review of Bedside Care KPI’s Monthly Plan of Care Deviation Report Monthly Medication Error Summary Privileged Procedure adherence compliance Adverse Event Compilation, along with response summary and action taken Monthly Inpatient Documentation Compliance Variance Report Surgical & Interventional Care Monitoring - Protocol compliance and monitoring - Surgery and Procedure Workflow compliance Documentation compliance, i.e., Consents and necessary medico-legal documentation Addressing discrepancies when found and documenting the action taken. Adverse Event Documentation Clinical Support Service Delivery monitoring and compliance with quality parameters Diagnostics TAT monitoring (IP and OP) Diagnostics Orders compliance and fulfilment (IP) and action taken for discrepancies Infection control monitoring and compliance as per norms Bio-Medical Waste Management monitoring and compliance as per norms CSSD protocol compliance Clinical Human Resource Management - Clinical Care Service Delivery Manpower Planning Clinical Care Roster Management & Optimisation with concerned department heads. Lifecycle Management - Training, Privileging and Appraisal - Upgradation and Retrenchment planning. Workflow mapping for all clinical care-related employees Quality Control Protocols for important clinical care scenarios about clinical service delivery Critical Manpower Level Document Creation Key clinical care functionaries identification and roadmap planning Orientation document preparation for clinical care staff (Position-wise) Clinical Care Positions Recruitment Protocol - Requisition, Interview and Assessment, end user vetting and exit interview protocol. Privileging protocol and certification Primary Lead for Quality Areas Domain Management Quality Control (NABH, NABL) and clinical Audits Adherence to industry standard norms on clinical care quality protocols for infection control, bio-medical waste management. Periodic Meetings with Clinical Care service delivery stakeholders on important cases/issues on protocol/quality parameters shortcomings. Compliance monitoring of the clinical service delivery workflow as outlined in the above points. Abnormal Reporting monitoring, and follow-up action Random diagnostics report cross verification (for different modalities) Abnormal Reporting Documentation and follow-up action taken Sudden Adverse outcome documentation and follow up action LAMA / DOPR higher centre referral report Clinical Risk Management Timely identification, documentation, and escalation of clinical and operational risks Implementation and monitoring of risk mitigation strategies in coordination with relevant clinical and administrative stakeholders Development of a Clinical Risk Register and periodic review of high-risk cases, outcomes, and trends. Proactive participation in root cause analysis (RCA) and failure mode effects analysis (FMEA) for adverse events. Collaboration with Quality and Safety teams to ensure implementation of corrective and preventive actions. Patient Experience Management (PREMs) Introduction and implementation of Patient Reported Experience Measures (PREMs) tools across inpatient and outpatient settings. Systematic collection, analysis, and reporting of patient feedback using structured PREMs methodologies. Identification of actionable insights from patient experience data to inform service improvement. Regular coordination with clinical teams to enhance patient-centric care delivery based on PREM's outcomes. Monitoring PREMs trends and submitting periodic dashboards/reports to senior leadership. Qualifications: MBBS/BDS/BHMS/BAMS with a Master’s degree in Hospital Administration (MHA), Health Management, or Public Health (MPH) from a recognised institution Certification in NABH, NABL, or other healthcare quality standards preferred Additional training or certification in Risk Management, Patient Safety, or Clinical Governance is an advantage Experience: Minimum 5-7 years of experience in hospital operations or clinical administration, with at least 3 years in a quality or patient safety leadership role Proven experience in managing end-to-end inpatient and outpatient clinical workflows Hands-on involvement in hospital accreditation processes (e.g., NABH/NABL audits) Demonstrated experience in clinical quality monitoring, risk mitigation, and adverse event management Exposure to PREMs implementation or patient experience measurement tools is desirable Desired Skillsets: Strong understanding of clinical protocols, patient safety norms, and quality indicators Expertise in developing and implementing SOPs for clinical documentation, care pathways, and compliance standards Proficient in data analysis and report generation for clinical quality metrics, adverse events, and performance KPIs Excellent coordination skills with clinical, diagnostic, and administrative teams Ability to identify clinical risks proactively and implement effective mitigation strategies Strong interpersonal, communication, and leadership skills Competence in handling sensitive situations with ethical clarity and professional discretion Tech-savvy with working knowledge of hospital information systems (HIS), quality dashboards, and audit tools Show more Show less

Key responsibilities and strategic objectives: The Medical Director will collaborate with a non-clinical hospital administrator, who will oversee non-clinical administrative functions. In addition to core responsibilities, the Medical Director will provide supervisory oversight, with duties extending beyond, but not limited to, the following. Core responsibilities: Align business strategy with company vision Develop and implement strategies and roadmaps aligned with corporate objectives Demonstrate deep technical and strategic expertise in medical services and operations Establish and oversee medical protocols Gain a comprehensive understanding of internal processes across all departments P&L and Financial Oversight Collaborate with finance and administration to ensure the hospital operates within budgetary guidelines Monitor cost structures, optimize resource allocation, and drive revenue growth while maintaining high-quality patient care Implement strategies to maximize operational efficiency and improve profitability without compromising patient outcomes Work closely with procurement to ensure cost-effective supply chain management for medical and non-medical equipment Support the development of new revenue-generating services, such as specialized treatments, value-added patient services, and corporate partnerships Human Resources Management Liaise with the HR head on all matters related to the recruitment and life cycle management of clinical and non-clinical staff, including consultants, resident doctors, nursing, and paramedical teams Collaborate on strategic workforce planning and management Work with HR to finalize recruitment and engagement terms Ensure compliance with engagement responsibilities, appraisals, and performance reviews in coordination with HR Align staff engagement terms with organizational policies in consultation with HR and as approved by the advisory board Coordination and stakeholder engagement Educate healthcare providers on care processes and drive quality improvement initiatives Serve as the medical expert in dealings with vendors and internal departments Nurture collaboration between medical and non-medical departments, ensuring seamless coordination among physicians, paramedics, and nurses Strengthen vendor relationships to enhance service efficiency Clinical care and quality control Monitor in-patient care cycles, ensuring adherence to quality parameters at every stage Oversee bedside care, surgical, and interventional procedures Supervise clinical support service delivery, maintaining compliance with quality standards Conduct quality control audits and monitor the outpatient care cycle Ensure compliance with statutory and accreditation requirements (e.g., NABH, NABL) Oversee all regulatory and compliance-related responsibilities Administrative Service Delivery Management Oversee and manage key operational functions, including: Procurement and supply chain management Facility and infrastructure maintenance Billing and corporate relations Customer experience management Participate in administrative and clinical staff meetings Stay updated on medical advancements and industry trends Ensure cost-effective delivery of medical care and clinical services, including utilization review, quality assurance, and protocol development Maintain confidentiality of participant, staff, and employee information Foster a positive work environment and strong interpersonal relations Ensure strict adherence to regulatory standards and facility compliance with applicable codes Experience required: 20+ years of experience in hospital administration and/or corporate healthcare setting Preference will be given to candidates with an Armed Forces background Desired skills: Proven experience as a Medical Director or in a similar leadership role Valid medical license and certification to practice Exceptional judgment, problem-solving, and cognitive abilities Strong leadership and interpersonal skills with the ability to manage medical staff effectively Ability to work calmly in a fast-paced healthcare environment Expertise in strategic planning and goal execution Excellent communication, public speaking, and collaboration skills Quick learner with strong critical-thinking and decision-making capabilities Ability to build strong patient and family relationships , demonstrating a high standard of bedside manner Desire qualifications: Medical Degree with an Administrative background

We are looking for a skilled and experienced IT Network Engineer to manage and maintain the organization's network infrastructure, system performance, and end-user support. The ideal candidate will have hands-on experience with LAN/WAN networks, Windows and macOS systems, enterprise tools, and advanced troubleshooting in a fast-paced environment. Key Responsibilities: Manage and maintain network services including LAN/WAN, VLANs, Wi-Fi, and remote access technologies. Provide real-time troubleshooting for hardware, software, and network-related issues across the organization. Support email and collaboration platforms such as Microsoft Exchange, Office 365, and Google Workspace. Maintain an updated inventory of hardware/software licenses and handle procurement and renewal processes. Liaise with vendors for support, warranties, maintenance, and software/hardware upgrades. Install, configure, and support Windows and Mac systems, including Windows Server environments. Administer Active Directory, Group Policies, DNS, DHCP, and other domain services. Monitor, analyze, and optimize system and network performance for high availability and reliability. Develop and update network diagrams, technical documentation, and asset inventories. Implement and regularly test data backup solutions and disaster recovery procedures. Conduct IT onboarding for new users and train staff on IT security best practices and responsible system usage. Required Skills & Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum 5 years of experience in network and system administration, IT infrastructure management, and end-user support. Strong knowledge of network architecture, Windows Server administration, and Active Directory services. Hands-on experience with email systems, enterprise software suites, and remote support tools. Excellent troubleshooting, analytical, and communication skills. Ability to work independently as well as part of a cross-functional team. Certifications such as CCNA, MCSE, or CompTIA Network+ will be an advantage. Desirable Attributes: Proactive and service-oriented mindset. Strong documentation and process discipline. Ability to manage time and priorities in a dynamic work environment. Familiarity with hospital IT systems or healthcare environment (preferred but not mandatory). Job Type: Full-time Work Location: In person

1. Qualifications & Credentials MBBS from a recognized institution M.Ch. in Urology (mandatory) Valid Medical Council registration 2. Clinical Competence Minimum 5–7 years of post-super-specialty experience Expertise in managing a wide range of urological conditions (prostate, kidney stones, incontinence, cancers, etc.) Skilled in endourological , laparoscopic , and minimally invasive procedures Experience in male infertility and andrology preferred Job Type: Full-time Schedule: Fixed shift Work Location: In person

1. Qualifications & Credentials MBBS from a recognized institution M.Ch. in Urology (mandatory) Valid Medical Council registration 2. Clinical Competence Minimum 5–7 years of post-super-specialty experience Expertise in managing a wide range of urological conditions (prostate, kidney stones, incontinence, cancers, etc.) Skilled in endourological , laparoscopic , and minimally invasive procedures Experience in male infertility and andrology preferred Job Type: Full-time Schedule: Fixed shift Work Location: In person

Key Responsibilities Academic leadership Provide strategic academic leadership for the Nursing and Allied Health programs (B.Sc. Nursing, GNM, Paramedical Sciences, etc.). Ensure strict compliance with the norms and guidelines of INC, State Nursing Council, NMC, and affiliating university bodies. Drive curriculum innovation, faculty development, research initiatives, and academic excellence. Promote evidence-based nursing practice and integration of hospital-based clinical teaching. Clinical-academic integration Provide seamless coordination between academic programs and the advanced hospital facility at Dhara for clinical exposure, internships, and hands-on training. Oversee student clinical postings, assessments, and competency evaluations in collaboration with hospital nursing leadership. Promote simulation-based learning and interdisciplinary clinical case discussions. Compliance & accreditation Ensure all statutory approvals, affiliation renewals, and inspections (e.g., INC, University, State Health Dept.) are planned, documented, and complied with. Prepare and lead the institution in accreditation processes (e.g., NAAC, NABH-linked academics) and internal academic audits. Administration Manage the academic calendar, admissions, student affairs, examinations, and faculty recruitment. Chair academic councils, governing body meetings, and curriculum committees. Maintain transparent, ethical, and efficient academic and administrative processes. Faculty & student development Mentor a team of faculty members across nursing and allied health departments. Develop strategies for faculty upskilling, research publication, conference participation, and professional growth. Implement student support systems for academic mentoring, counselling, and extracurricular engagement. Community engagement & public health Promote community-based nursing education, health awareness drives, and rural outreach initiatives. Collaborate with public health bodies and NGOs for field training and service learning. Educational Qualification M.Sc. Nursing (Mandatory) with a specialization in Medical-Surgical, Community, or other core nursing areas Ph.D. in Nursing or ongoing doctoral work is preferred Registration with State Nursing Council is essential Desired experience Minimum 15-20 years of academic experience in nursing education, including at least 10 years in a leadership position such as Principal, Vice-Principal, or Dean Experience in setting up or leading a nursing institution attached to a tertiary care hospital will be an added advantage Key skills & competencies Visionary leadership with strategic planning abilities Excellent knowledge of nursing education regulations and best practices Strong liaison capabilities with regulatory bodies and university authorities Exceptional communication, mentoring, and organizational skills Commitment to quality, innovation, and continuous academic improvement Job Type: Full-time Schedule: Day shift Work Location: In person

Key Responsibilities Academic leadership Provide strategic academic leadership for the Nursing and Allied Health programs (B.Sc. Nursing, GNM, Paramedical Sciences, etc.). Ensure strict compliance with the norms and guidelines of INC, State Nursing Council, NMC, and affiliating university bodies. Drive curriculum innovation, faculty development, research initiatives, and academic excellence. Promote evidence-based nursing practice and integration of hospital-based clinical teaching. Clinical-academic integration Provide seamless coordination between academic programs and the advanced hospital facility at Dhara for clinical exposure, internships, and hands-on training. Oversee student clinical postings, assessments, and competency evaluations in collaboration with hospital nursing leadership. Promote simulation-based learning and interdisciplinary clinical case discussions. Compliance & accreditation Ensure all statutory approvals, affiliation renewals, and inspections (e.g., INC, University, State Health Dept.) are planned, documented, and complied with. Prepare and lead the institution in accreditation processes (e.g., NAAC, NABH-linked academics) and internal academic audits. Administration Manage the academic calendar, admissions, student affairs, examinations, and faculty recruitment. Chair academic councils, governing body meetings, and curriculum committees. Maintain transparent, ethical, and efficient academic and administrative processes. Faculty & student development Mentor a team of faculty members across nursing and allied health departments. Develop strategies for faculty upskilling, research publication, conference participation, and professional growth. Implement student support systems for academic mentoring, counselling, and extracurricular engagement. Community engagement & public health Promote community-based nursing education, health awareness drives, and rural outreach initiatives. Collaborate with public health bodies and NGOs for field training and service learning. Educational Qualification M.Sc. Nursing (Mandatory) with a specialization in Medical-Surgical, Community, or other core nursing areas Ph.D. in Nursing or ongoing doctoral work is preferred Registration with State Nursing Council is essential Desired experience Minimum 15-20 years of academic experience in nursing education, including at least 10 years in a leadership position such as Principal, Vice-Principal, or Dean Experience in setting up or leading a nursing institution attached to a tertiary care hospital will be an added advantage Key skills & competencies Visionary leadership with strategic planning abilities Excellent knowledge of nursing education regulations and best practices Strong liaison capabilities with regulatory bodies and university authorities Exceptional communication, mentoring, and organizational skills Commitment to quality, innovation, and continuous academic improvement Job Type: Full-time Schedule: Day shift Work Location: In person

Heritage Institute of Healthcare Professionals, a constituent institution of Heritage Hospitals, Lanka, Varanasi, is inviting applications for the position of Principal, based at our new campus, located twelve kilometres from BHU, Varanasi, a centre of academic excellence integrated with a state-of-the-art tertiary care hospital facility. This role is ideal for an accomplished academic leader with a strong foundation in Nursing and Allied Health Sciences, committed to shaping the next generation of healthcare professionals through innovation, quality education, and hospital-integrated learning. Key responsibilities 1. Academic leadership Provide strategic academic leadership for the Nursing and Allied Health programs (B.Sc. Nursing, GNM, Paramedical Sciences, etc.). Ensure strict compliance with the norms and guidelines of INC, State Nursing Council, NMC, and affiliating university bodies. Drive curriculum innovation, faculty development, research initiatives, and academic excellence. Promote evidence-based nursing practice and integration of hospital-based clinical teaching. 2. Clinical-academic integration Provide seamless coordination between academic programs and the advanced hospital facility for clinical exposure, internships, and hands-on training. Oversee student clinical postings, assessments, and competency evaluations in collaboration with hospital nursing leadership. Promote simulation-based learning and interdisciplinary clinical case discussions. 3. Compliance & accreditation Ensure all statutory approvals, affiliation renewals, and inspections (e.g., INC, University, State Health Dept.) are planned, documented, and complied with. Prepare and lead the institution in accreditation processes (e.g., NAAC, NABH-linked academics) and internal academic audits. 4. Administration Manage the academic calendar, admissions, student affairs, examinations, and faculty recruitment. Chair academic councils, governing body meetings, and curriculum committees. Maintain transparent, ethical, and efficient academic and administrative processes. 5. Faculty & student development Mentor a team of faculty members across nursing and allied health departments. Develop strategies for faculty upskilling, research publication, conference participation, and professional growth. Implement student support systems for academic mentoring, counselling, and extracurricular engagement. 6. Community engagement & public health Promote community-based nursing education, health awareness drives, and rural outreach initiatives. Collaborate with public health bodies and NGOs for field training and service learning. Desired experience M.Sc. (Nursing), having a total of 15 years’ experience, with M.Sc. (Nursing) out of which 10 years after M.Sc. (Nursing) in collegiate program. Experience in setting up or leading a nursing institution attached to a tertiary care hospital will be an added advantage Educational qualification M.Sc. Nursing (Mandatory) with a specialization in Medical-Surgical, Community, or other core nursing areas A Ph.D. in Nursing is preferred Registration with the State Nursing Council is essential Key skills & competencies Visionary leadership with strategic planning abilities Excellent knowledge of nursing education regulations and best practices Strong liaison capabilities with regulatory bodies and university authorities Exceptional communication, mentoring, and organizational skills Commitment to quality, innovation, and continuous academic improvement