Title: Patient Coordinator for High-end Clinic in Delhi Hours: Full-time (Monday to Friday, and once every two weeks on Saturday) Location: Office in Delhi with possibilities of business trips Job Description: Making internal proposals to reduce cancellation rates Making approaches to patients to reduce cancellation rates To report and inform the exact details of patient's situation to the supervisor. To propose any solution to the supervisor or team member based on information you obtain. To provide the solution to the patients in accordance with their questions. If the concern from the customer is on our template, the person can answer after confirming the related member. The person can follow the company protocol for the explanation. Keeping and maintaining cleanliness at clinic areas & other related areas by complying with procedures, rules, and regulations of the company. Contributing to the team effort by accomplishing tasks for better results. Making and writing routine/ special report directed by the superiors Performing other duties as assigned by the superiors Making suggestions to improve operations in this po Overview: Coordinate patients as contact window from production start Fixing the appointments and schedule with patients Call patients before the accommodation day to verify the appointment Communication with patients/visitors directly by referring inquiries Receptionist operation Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately. Customer support operation Answering the patient concern Communication with the related department and obtaining solutions for a technical concern from the patient. Providing solutions and answers to patients in accordance with their questions. Customer success operation Boosting lifetime customer value and annual recurring revenue. Inspiring customer loyalty and retention. Reducing churn Details: Fixing the appointments and schedule with patients Send notifications via whatsapp message to match the schedule of our staff in charge and the patient Inform appropriate transportation, travel route and/or estimated arrival time in case patient visits our clinic Share the appointments result with related departments Call patients before the accommodation day to verify the appointment Call them first in the morning. If they cannot be reached, send a text message. If there is no response after an hour, contact them again. Check the related concern with patients Ask the patient if he/she needs assistance for the transportation (use company car or book grab for the patient) Ask the patient if he/she will arrive with a companion Ask the vaccination status and current health condition the day before the said schedule Communication with patients/visitors directly by answering or referring inquiries Coordinates with the concerning departments regarding issues or irregularities with the patients Take over the communication of patients who is starting production from sales Deliver regular follow-up information to the patients who start the life with prosthesis to check the product condition Deliver new service information with our users Services to visitors by greeting, welcoming, and guiding them to the relevant personnel or department appropriately. Monitors logbook for security purposes. Maintain a telecommunication system. Answering the patient concern Getting the problem/situation/request when the person got contact from the customer ○ Can give the solution or explanation if the request is temporarily one Communication with the related department and obtain solutions for the technical concern for the patient. If the concern from customer is not on our template, escalate the trouble detail to the superior person Check the unclear points before explaining to the customer Boosting lifetime customer value and annual recurring revenue. Up-selling and cross-selling mainly through phone call and Messages Proposing additional purchases of consumables after the main product sale closes Proposing additional purchases to existing customers Inspiring customer loyalty and retention Making follow-up calls and providing information to customers to build rapport regularly Reducing cancellation Monitoring and reporting cancellation rates sition's role or beyond this role. The performance of a Patient Coordinator will be measured by some KGIs such as the number of scheduling for after-sales care and final test fitting, etc. Qualifications & Required skills: Must have a Bachelor Degree (any related course) At Least 2 years of Customer Service Experience including management of payment Strong verbal and written communication skills & Self-motivated, self-disciplined Available telecommunications system, familiarity with relevant softwares and tools for travel reservations and banking task is desirable Strong IT skills and be proficient in using office productivity tools, including word processing, spreadsheets, and email systems Experience in handling Receptionist tasks Should be customer centered and possess professionalism and confidentiality Show more Show less