Patient care Manager

Job Purpose: To ensure efficient hospital operations with a strong focus on revenue optimization, patient satisfaction, cost control, compliance, staff development, and process improvement across OPD, diagnostics, surgery, and support services.

(Preferred : candidate form eye healthcare background)

Key Responsibilities1. Financial Performance (Revenue Growth & Cost Control)

• Drive revenue growth by improving conversion of walk-in and referred patients into paying patients.
• Ensure optimal conversion of surgical cases, including supported and subsidized surgeries.
• Monitor and control operational costs by minimizing wastage of consumables and resources.
• Track usage of medical and non-medical consumables and ensure accountability across departments.
• Coordinate with billing and stores teams for accurate consumption and inventory control.

2. Customer Management (Patients, Employees & Vendors)Patients

• Improve overall patient satisfaction through regular interaction and proactive issue resolution.
• Address patient complaints and concerns in a timely and empathetic manner.
• Guide patients requiring advanced treatment or referrals.
• Assist patients with insurance and reimbursement processes, ensuring complete and accurate documentation.
• Monitor patient feedback through internal tools and online platforms and initiate corrective actions.

Employees

• Enhance staff satisfaction by providing ongoing training, guidance, and performance feedback.
• Recognize and appreciate good performance to improve motivation and retention.
• Identify skill gaps and provide focused coaching and support.

Vendors

• Maintain regular coordination with vendors to ensure uninterrupted and timely services.
• Monitor vendor performance and service quality in alignment with patient care standards.

3. Internal Processes (Policies, SOPs, Compliance & Technology)

• Conduct regular training sessions (group and individual) on OPD and surgery discount policies.
• Ensure smooth patient flow in OPD and operation theatres through staff training and coordination.
• Oversee billing accuracy, documentation standards, and reimbursement paperwork.
• Ensure completeness and accuracy of surgical documentation.
• Prepare and submit periodic operational and performance reports.
• Manage procurement processes through ERP/SAP systems in compliance with organizational policies.
• Ensure adherence to internal SOPs, regulatory requirements, and audit readiness.

4. Training and Development

• Conduct on-the-job and small group training programs for front desk staff and patient counselors.
• Facilitate and participate in clinical and product-related training relevant to eye care services.
• Coordinate training programs related to surgical procedures, implants, injections, and specialty services.
• Support continuous learning initiatives to enhance service quality and operational efficiency.

Key Skills & Competencies

• Strong understanding of hospital operations and patient care workflows
• Excellent communication and interpersonal skills
• Ability to manage multiple stakeholders effectively
• Process-oriented with attention to detail
• Strong coordination, training, and problem-solving skills
• Working knowledge of hospital billing, documentation, and procurement systems

Job Type: Full-time

Pay: Up to ₹1,000,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Work Location: In person