Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Welcome to the relentless pursuit of better.
We are inviting applications for the role of PA, HRO-Payroll!
Responsibilities:
This is a full time role and would involve handling various tasks like the following:
Ensure performance metrics are delivered to the Service Levels
- Accountable for different situations that have to be judged, pros and cons weighed, before responding to client
- Responsible for process improvements in their area of work
- Handling customer reporting and level 2 critical issues
- Assuming ownership for client communications
- Responsible for development of team members, including oversight of training and keeping the team motivated
- Responsible for workforce and workflow management
- May assist with the review and update of the standard operation procedures (SOP’s), other learning documentation and quality assurance tasks (if required)
Qualification
Minimum qualifications
- Applicants with HRO background preferred
- Proficiency in MS office required
- Knowledge on end-to-end Payroll Processing & Taxation (preferably Australian/New Zealand /International Payroll) such as but not limited to:
- Setting-up of payroll calendar & schedules;
- Managing employee data manual/mass changes for entry into payroll system;
- Applying payroll paid in arrears and payroll paid current;
- Validating employee data changes from system of record to payroll system;
- Identifying adjustments or corrections/errors and update the payroll system;
- Post payroll reconciliation review & reports; as well as Year-end Activities;
- Legislative knowledge on tax, pay frequency, and minimum pay.
Preferred qualifications
- Excellent Analytical Skills
- Excellent attendance record
- With high level of confidentiality and integrity
- Excellent Communication & Interpersonal Skills
- Confirmed client management skills; advanced analytical & problem-solving skills as well as attention to detail
Why join Genpact?
- Lead AI-first transformation – Build and scale AI solutions that redefine industries
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
