Outlet Manager

Job Description

Looking for a dynamic and self-motivated manager for our dessert café. The Operations Manager will be responsible for overseeing the efficient functioning of food and beverage operations, at our cafes. The job will be to ensure adherence to quality standards, operational efficiency, and profitability across multiple locations. Key Responsibilities: Supervise and manage daily operations of outlets. Develop and implement operational procedures to optimize efficiency and customer satisfaction. Ensure compliance with health, safety, and sanitation regulations. Monitor inventory levels and manage supply chain logistics to minimize wastage and maximize profitability. Train and supervise staff to maintain high service standards and uphold brand image. Resolve customer complaints and ensure timely resolution of issues. Conduct regular audits to maintain quality control and consistency in product offerings. Work closely with the management team to develop budgets, forecasts, and financial goals Manage outdoor events and catering . Qualifications: Bachelor's degree / Diploma in Business Administration, Hospitality Management, or related field. Proven experience in food and beverage operations management, preferably in QSR. Strong leadership and communication skills. Excellent problem-solving abilities and decision-making skills. Ability to multitask and work in a fast-paced environment. Knowledge of industry regulations and compliance standards. Proficiency in Microsoft Office Suite and restaurant management software. Flexibility to work evenings, weekends, and holidays as needed.