Outlet Manager

Position Overview:

The Outlet Manager is responsible for overseeing the daily operations of designated F&B outlets within the hotel, ensuring consistent service excellence, efficient operations, and guest satisfaction in line with the brand standards of Gokulam Grand Trivandrum. The role involves team leadership, revenue management, cost control, and maintaining the highest standards of hygiene and quality.

Key Responsibilities:

Operational Management:

• Supervise and coordinate the day-to-day operations of the assigned outlet(s).
• Ensure smooth service delivery during all shifts and maintain operational efficiency.
• Implement and monitor Standard Operating Procedures (SOPs) to uphold service quality and consistency.
• Work closely with the culinary and stewarding teams to ensure seamless coordination between kitchen and service.

Guest Experience:

• Greet and interact with guests to ensure satisfaction and resolve complaints promptly and professionally.
• Monitor guest feedback through various channels (comment cards, online reviews, personal interactions) and take corrective actions when needed.
• Promote personalized service to enhance guest loyalty and repeat business.

Team Leadership:

• Lead, train, and motivate the service team to deliver superior guest experiences.
• Conduct daily briefings, assign duties, and ensure grooming and discipline standards are met.
• Support staff development through on-the-job training and performance appraisals.

Financial & Cost Control:

• Assist in preparing budgets, forecasts, and outlet revenue targets.
• Monitor sales performance, identify upselling opportunities, and maximize average check value.
• Control operating costs, wastage, and inventory in coordination with the store and purchase departments.
• Maintain accurate records of sales, consumption, and breakages.

Compliance & Hygiene:

• Ensure that health, safety, and hygiene standards are maintained in accordance with HACCP and hotel policy.
• Monitor the cleanliness and upkeep of all outlet areas, equipment, and furniture.
• Ensure compliance with hotel policies, licensing laws, and local regulations.

Marketing & Coordination:

• Work with the F&B Manager and Marketing team to promote special events, theme nights, and promotions.
• Participate in menu planning and suggest improvements based on guest feedback and market trends.
• Foster inter-departmental coordination for smooth operation during events and banquets.

Qualifications & Experience:

• Bachelor’s Degree / Diploma in Hotel Management or related field.
• Minimum 3–5 years of experience in F&B Service, with at least 1–2 years in a supervisory or managerial position.
• Experience in a business-class or upscale hotel environment preferred.
• Strong knowledge of restaurant operations, beverage service, and POS systems.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work flexible hours, including weekends and holidays.

Job Type: Permanent

Pay: ₹300,000.00 - ₹336,000.00 per year

Benefits:

• Flexible schedule
• Food provided
• Paid sick time
• Provident Fund

Work Location: In person