Gokulam Grand, Trivandrum

Gokulam Grand Trivandrum is a premier five-star business hotel offering world-class hospitality, contemporary elegance, and personalized service. Strategically located in the heart of Trivandrum’s business district, the hotel caters to discerning business and leisure travelers with an emphasis on excellence and comfort. As a Front Office Executive, you will be the face of the hotel, responsible for creating a warm, welcoming, and seamless guest experience. You will manage check-ins, check-outs, guest queries, and ensure the highest levels of hospitality and service delivery. Key Responsibilities: Welcome and greet guests with a friendly and professional demeanor. Perform efficient check-in and check-out procedures. Handle guest requests, inquiries, and complaints promptly and courteously. Coordinate with housekeeping, concierge, and other departments to fulfill guest needs. Maintain updated records of bookings and guest profiles in the Property Management System (PMS). Process payments and maintain cash handling procedures in line with hotel policy. Upsell hotel services and amenities to maximize guest experience and revenue. Ensure the front desk area is clean, organized, and presentable at all times. Handle reservation modifications, cancellations, and no-shows in a professional manner. Ensure compliance with all hotel SOPs, security, and safety procedures. Qualifications & Experience: Bachelor’s degree in Hotel Management or related field preferred. Minimum 4-6 years of experience in a similar role at a reputed hotel; five-star experience preferred. Proficiency in hotel management software Excellent communication skills in English; knowledge of regional and foreign languages is a plus. Strong interpersonal skills, problem-solving abilities, and attention to detail. A well-groomed and professional appearance. Job Type: Full-time Pay: ₹240,000.00 - ₹288,000.00 per year Benefits: Food provided Paid time off Work Location: In person

Gokulam Grand Trivandrum is a premier five-star business hotel offering world-class hospitality, contemporary elegance, and personalized service. Strategically located in the heart of Trivandrum’s business district, the hotel caters to discerning business and leisure travelers with an emphasis on excellence and comfort. As a Front Office Executive, you will be the face of the hotel, responsible for creating a warm, welcoming, and seamless guest experience. You will manage check-ins, check-outs, guest queries, and ensure the highest levels of hospitality and service delivery. Key Responsibilities: Welcome and greet guests with a friendly and professional demeanor. Perform efficient check-in and check-out procedures. Handle guest requests, inquiries, and complaints promptly and courteously. Coordinate with housekeeping, concierge, and other departments to fulfill guest needs. Maintain updated records of bookings and guest profiles in the Property Management System (PMS). Process payments and maintain cash handling procedures in line with hotel policy. Upsell hotel services and amenities to maximize guest experience and revenue. Ensure the front desk area is clean, organized, and presentable at all times. Handle reservation modifications, cancellations, and no-shows in a professional manner. Ensure compliance with all hotel SOPs, security, and safety procedures. Qualifications & Experience: Bachelor’s degree in Hotel Management or related field preferred. Minimum 4-6 years of experience in a similar role at a reputed hotel; five-star experience preferred. Proficiency in hotel management software Excellent communication skills in English; knowledge of regional and foreign languages is a plus. Strong interpersonal skills, problem-solving abilities, and attention to detail. A well-groomed and professional appearance. Job Type: Full-time Pay: ₹240,000.00 - ₹288,000.00 per year Benefits: Food provided Paid time off Work Location: In person

About Us: Gokulam Grand Trivandrum is a premier five-star business hotel located in the heart of the city, offering world-class hospitality with a blend of traditional charm and modern luxury. We pride ourselves on delivering exceptional guest experiences in a professional and elegant environment. Job Summary: We are seeking a warm, well-groomed, and customer-focused Front Office Assistant to join our dynamic front office team. The ideal candidate will have a minimum of 2 years of experience in front office operations in the hospitality industry, with a strong emphasis on guest service and communication skills. Key Responsibilities: Welcome and greet guests with warmth and professionalism Efficiently handle check-in and check-out procedures Manage guest reservations, room assignments, and billing Handle guest inquiries, requests, and complaints promptly and effectively Coordinate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Maintain accurate records and ensure proper documentation Provide concierge services including travel assistance and local information Uphold the hotel’s standards in guest service and grooming Qualifications & Requirements: Minimum 2 years of experience in front office operations, preferably in a 4 or 5-star hotel Bachelor's degree/diploma in Hotel Management or related field (preferred) Proficiency in hotel management software (e.g., Opera, IDS, or similar) Excellent communication skills in English; knowledge of additional languages is a plus Pleasing personality with strong interpersonal and guest-handling skills Ability to work in shifts, including weekends and holidays Strong attention to detail and a commitment to excellence Job Type: Full-time Pay: ₹180,000.00 - ₹216,000.00 per year Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person Expected Start Date: 05/07/2025

About Us: Gokulam Grand Trivandrum is a premier five-star business hotel located in the heart of the city, offering world-class hospitality with a blend of traditional charm and modern luxury. We pride ourselves on delivering exceptional guest experiences in a professional and elegant environment. Job Summary: We are seeking a warm, well-groomed, and customer-focused Front Office Assistant to join our dynamic front office team. The ideal candidate will have a minimum of 2 years of experience in front office operations in the hospitality industry, with a strong emphasis on guest service and communication skills. Key Responsibilities: Welcome and greet guests with warmth and professionalism Efficiently handle check-in and check-out procedures Manage guest reservations, room assignments, and billing Handle guest inquiries, requests, and complaints promptly and effectively Coordinate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Maintain accurate records and ensure proper documentation Provide concierge services including travel assistance and local information Uphold the hotel’s standards in guest service and grooming Qualifications & Requirements: Minimum 2 years of experience in front office operations, preferably in a 4 or 5-star hotel Bachelor's degree/diploma in Hotel Management or related field (preferred) Proficiency in hotel management software (e.g., Opera, IDS, or similar) Excellent communication skills in English; knowledge of additional languages is a plus Pleasing personality with strong interpersonal and guest-handling skills Ability to work in shifts, including weekends and holidays Strong attention to detail and a commitment to excellence Job Type: Full-time Pay: ₹180,000.00 - ₹216,000.00 per year Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person Expected Start Date: 05/07/2025

About Us: Gokulam Grand Trivandrum is a premier 5-star business hotel offering luxurious hospitality in the heart of the city. We are dedicated to delivering exceptional service experiences and are seeking enthusiastic, service-driven individuals to join our F&B Service team. Job Summary: We are currently hiring Guest Service Associates (GSA) / Sr. GSA in our F&B Service department. The ideal candidate will be passionate about hospitality, have strong interpersonal skills, and a keen eye for detail. This is a front-line service role, directly interacting with guests to deliver high-quality dining experiences. Key Responsibilities: Greet and seat guests in a professional and welcoming manner Take food and beverage orders accurately and efficiently Ensure timely and courteous service to guests in all F&B outlets Maintain cleanliness and hygiene standards at all times Assist in setting up the restaurant and service areas Handle guest queries and complaints politely and effectively Coordinate with kitchen and bar staff for smooth service flow Uphold the brand standards and deliver a personalized guest experience Requirements: Education: Degree or diploma in Hotel Management (mandatory) Experience: Minimum 2–3 years of relevant experience in a 4/5-star hotel F&B environment Excellent communication and customer service skills Positive attitude, well-groomed appearance, and strong team spirit Ability to work in a fast-paced and dynamic environment Flexibility to work in shifts, including weekends and holidays Job Type: Full-time Pay: ₹216,000.00 - ₹234,000.00 per year Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person

About Us: Gokulam Grand Trivandrum is a leading 5-star business hotel known for its excellence in hospitality and exceptional guest service. We are committed to creating memorable dining experiences and are currently looking for skilled professionals to strengthen our F&B Service team. Job Summary: We are hiring a Tr. Captain (Trainee Captain) for our F&B Service department. The ideal candidate will be responsible for supervising the service team, ensuring smooth operations, and delivering exceptional guest experiences in all F&B outlets. This role demands leadership, efficiency, and a passion for hospitality. Key Responsibilities: Supervise daily operations of the F&B service team Ensure prompt and courteous service to all guests Guide and support service staff during operations Assist in training and onboarding new team members Handle guest queries and concerns efficiently Coordinate with the kitchen and stewarding departments for seamless service Monitor table settings, cleanliness, and overall ambience Ensure adherence to hygiene and safety standards Maintain proper billing and inventory controls in the outlet Uphold brand and service standards consistently Candidate Requirements: Education: Degree or diploma in Hotel Management (mandatory) Experience: Minimum 3–4 years of relevant experience in the F&B Service department of a 4/5-star hotel Strong leadership, communication, and interpersonal skills Thorough knowledge of F&B service operations and guest engagement Ability to work in shifts, including weekends and public holidays Team-oriented with a proactive and hands-on approach Job Type: Full-time Pay: ₹216,000.00 - ₹240,000.00 per year Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person Expected Start Date: 10/07/2025

About Us: Gokulam Grand Trivandrum is a premier 5-star business hotel offering luxurious hospitality in the heart of the city. We are dedicated to delivering exceptional service experiences and are seeking enthusiastic, service-driven individuals to join our F&B Service team. Job Summary: We are currently hiring Guest Service Associates (GSA) / Sr. GSA in our F&B Service department. The ideal candidate will be passionate about hospitality, have strong interpersonal skills, and a keen eye for detail. This is a front-line service role, directly interacting with guests to deliver high-quality dining experiences. Key Responsibilities: Greet and seat guests in a professional and welcoming manner Take food and beverage orders accurately and efficiently Ensure timely and courteous service to guests in all F&B outlets Maintain cleanliness and hygiene standards at all times Assist in setting up the restaurant and service areas Handle guest queries and complaints politely and effectively Coordinate with kitchen and bar staff for smooth service flow Uphold the brand standards and deliver a personalized guest experience Requirements: Education: Degree or diploma in Hotel Management (mandatory) Experience: Minimum 2–3 years of relevant experience in a 4/5-star hotel F&B environment Excellent communication and customer service skills Positive attitude, well-groomed appearance, and strong team spirit Ability to work in a fast-paced and dynamic environment Flexibility to work in shifts, including weekends and holidays Job Type: Full-time Pay: ₹216,000.00 - ₹234,000.00 per year Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person

About Us: Gokulam Grand Trivandrum is a leading 5-star business hotel known for its excellence in hospitality and exceptional guest service. We are committed to creating memorable dining experiences and are currently looking for skilled professionals to strengthen our F&B Service team. Job Summary: We are hiring a Tr. Captain (Trainee Captain) for our F&B Service department. The ideal candidate will be responsible for supervising the service team, ensuring smooth operations, and delivering exceptional guest experiences in all F&B outlets. This role demands leadership, efficiency, and a passion for hospitality. Key Responsibilities: Supervise daily operations of the F&B service team Ensure prompt and courteous service to all guests Guide and support service staff during operations Assist in training and onboarding new team members Handle guest queries and concerns efficiently Coordinate with the kitchen and stewarding departments for seamless service Monitor table settings, cleanliness, and overall ambience Ensure adherence to hygiene and safety standards Maintain proper billing and inventory controls in the outlet Uphold brand and service standards consistently Candidate Requirements: Education: Degree or diploma in Hotel Management (mandatory) Experience: Minimum 3–4 years of relevant experience in the F&B Service department of a 4/5-star hotel Strong leadership, communication, and interpersonal skills Thorough knowledge of F&B service operations and guest engagement Ability to work in shifts, including weekends and public holidays Team-oriented with a proactive and hands-on approach Job Type: Full-time Pay: ₹216,000.00 - ₹240,000.00 per year Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person Expected Start Date: 10/07/2025

About Us: Gokulam Grand Trivandrum is a premier five-star business hotel located in the heart of the city, offering world-class hospitality with a blend of traditional charm and modern luxury. The hotel prides itself on delivering exceptional guest experiences in a professional and elegant environment. Job Summary: As a Front Office Assistant at Gokulam Grand Trivandrum, you will be an integral part of our dynamic front office team. We are looking for a warm, well-groomed, and customer-focused individual with a minimum of 2 years of experience in front office operations within the hospitality industry. Your role will involve ensuring seamless guest experiences through excellent guest service and communication skills. Key Responsibilities: - Welcome and greet guests with warmth and professionalism. - Efficiently handle check-in and check-out procedures. - Manage guest reservations, room assignments, and billing processes. - Address guest inquiries, requests, and complaints promptly and effectively. - Collaborate with other departments to ensure a smooth guest experience. - Maintain a clean and organized front desk area. - Keep accurate records and ensure proper documentation. - Provide concierge services including travel assistance and local information. - Uphold the hotel's standards in guest service and grooming. Qualifications & Requirements: - Minimum 2 years of front office operations experience, preferably in a 4 or 5-star hotel. - Bachelor's degree/diploma in Hotel Management or a related field (preferred). - Proficiency in hotel management software (e.g., Opera, IDS, or similar). - Excellent communication skills in English; knowledge of additional languages is a plus. - Pleasant personality with strong interpersonal and guest-handling skills. - Ability to work in shifts, including weekends and holidays. - Strong attention to detail and a commitment to excellence. Job Type: Full-time Benefits: - Food provided - Paid time off Schedule: Rotational shift Work Location: In person Expected Start Date: 05/07/2025,