Gokulam Grand Trivandrum is a premier five-star business hotel offering world-class hospitality, contemporary elegance, and personalized service. Strategically located in the heart of Trivandrum’s business district, the hotel caters to discerning business and leisure travelers with an emphasis on excellence and comfort. As a Front Office Executive, you will be the face of the hotel, responsible for creating a warm, welcoming, and seamless guest experience. You will manage check-ins, check-outs, guest queries, and ensure the highest levels of hospitality and service delivery. Key Responsibilities: Welcome and greet guests with a friendly and professional demeanor. Perform efficient check-in and check-out procedures. Handle guest requests, inquiries, and complaints promptly and courteously. Coordinate with housekeeping, concierge, and other departments to fulfill guest needs. Maintain updated records of bookings and guest profiles in the Property Management System (PMS). Process payments and maintain cash handling procedures in line with hotel policy. Upsell hotel services and amenities to maximize guest experience and revenue. Ensure the front desk area is clean, organized, and presentable at all times. Handle reservation modifications, cancellations, and no-shows in a professional manner. Ensure compliance with all hotel SOPs, security, and safety procedures. Qualifications & Experience: Bachelor’s degree in Hotel Management or related field preferred. Minimum 4-6 years of experience in a similar role at a reputed hotel; five-star experience preferred. Proficiency in hotel management software Excellent communication skills in English; knowledge of regional and foreign languages is a plus. Strong interpersonal skills, problem-solving abilities, and attention to detail. A well-groomed and professional appearance. Job Type: Full-time Pay: ₹240,000.00 - ₹288,000.00 per year Benefits: Food provided Paid time off Work Location: In person
Gokulam Grand Trivandrum is a premier five-star business hotel offering world-class hospitality, contemporary elegance, and personalized service. Strategically located in the heart of Trivandrum’s business district, the hotel caters to discerning business and leisure travelers with an emphasis on excellence and comfort. As a Front Office Executive, you will be the face of the hotel, responsible for creating a warm, welcoming, and seamless guest experience. You will manage check-ins, check-outs, guest queries, and ensure the highest levels of hospitality and service delivery. Key Responsibilities: Welcome and greet guests with a friendly and professional demeanor. Perform efficient check-in and check-out procedures. Handle guest requests, inquiries, and complaints promptly and courteously. Coordinate with housekeeping, concierge, and other departments to fulfill guest needs. Maintain updated records of bookings and guest profiles in the Property Management System (PMS). Process payments and maintain cash handling procedures in line with hotel policy. Upsell hotel services and amenities to maximize guest experience and revenue. Ensure the front desk area is clean, organized, and presentable at all times. Handle reservation modifications, cancellations, and no-shows in a professional manner. Ensure compliance with all hotel SOPs, security, and safety procedures. Qualifications & Experience: Bachelor’s degree in Hotel Management or related field preferred. Minimum 4-6 years of experience in a similar role at a reputed hotel; five-star experience preferred. Proficiency in hotel management software Excellent communication skills in English; knowledge of regional and foreign languages is a plus. Strong interpersonal skills, problem-solving abilities, and attention to detail. A well-groomed and professional appearance. Job Type: Full-time Pay: ₹240,000.00 - ₹288,000.00 per year Benefits: Food provided Paid time off Work Location: In person
About Us: Gokulam Grand Trivandrum is a premier five-star business hotel located in the heart of the city, offering world-class hospitality with a blend of traditional charm and modern luxury. We pride ourselves on delivering exceptional guest experiences in a professional and elegant environment. Job Summary: We are seeking a warm, well-groomed, and customer-focused Front Office Assistant to join our dynamic front office team. The ideal candidate will have a minimum of 2 years of experience in front office operations in the hospitality industry, with a strong emphasis on guest service and communication skills. Key Responsibilities: Welcome and greet guests with warmth and professionalism Efficiently handle check-in and check-out procedures Manage guest reservations, room assignments, and billing Handle guest inquiries, requests, and complaints promptly and effectively Coordinate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Maintain accurate records and ensure proper documentation Provide concierge services including travel assistance and local information Uphold the hotel’s standards in guest service and grooming Qualifications & Requirements: Minimum 2 years of experience in front office operations, preferably in a 4 or 5-star hotel Bachelor's degree/diploma in Hotel Management or related field (preferred) Proficiency in hotel management software (e.g., Opera, IDS, or similar) Excellent communication skills in English; knowledge of additional languages is a plus Pleasing personality with strong interpersonal and guest-handling skills Ability to work in shifts, including weekends and holidays Strong attention to detail and a commitment to excellence Job Type: Full-time Pay: ₹180,000.00 - ₹216,000.00 per year Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person Expected Start Date: 05/07/2025
About Us: Gokulam Grand Trivandrum is a premier five-star business hotel located in the heart of the city, offering world-class hospitality with a blend of traditional charm and modern luxury. We pride ourselves on delivering exceptional guest experiences in a professional and elegant environment. Job Summary: We are seeking a warm, well-groomed, and customer-focused Front Office Assistant to join our dynamic front office team. The ideal candidate will have a minimum of 2 years of experience in front office operations in the hospitality industry, with a strong emphasis on guest service and communication skills. Key Responsibilities: Welcome and greet guests with warmth and professionalism Efficiently handle check-in and check-out procedures Manage guest reservations, room assignments, and billing Handle guest inquiries, requests, and complaints promptly and effectively Coordinate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Maintain accurate records and ensure proper documentation Provide concierge services including travel assistance and local information Uphold the hotel’s standards in guest service and grooming Qualifications & Requirements: Minimum 2 years of experience in front office operations, preferably in a 4 or 5-star hotel Bachelor's degree/diploma in Hotel Management or related field (preferred) Proficiency in hotel management software (e.g., Opera, IDS, or similar) Excellent communication skills in English; knowledge of additional languages is a plus Pleasing personality with strong interpersonal and guest-handling skills Ability to work in shifts, including weekends and holidays Strong attention to detail and a commitment to excellence Job Type: Full-time Pay: ₹180,000.00 - ₹216,000.00 per year Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person Expected Start Date: 05/07/2025
About Us: Gokulam Grand Trivandrum is a leading 5-star business hotel known for its excellence in hospitality and exceptional guest service. We are committed to creating memorable dining experiences and are currently looking for skilled professionals to strengthen our F&B Service team. Job Summary: We are hiring a Tr. Captain (Trainee Captain) for our F&B Service department. The ideal candidate will be responsible for supervising the service team, ensuring smooth operations, and delivering exceptional guest experiences in all F&B outlets. This role demands leadership, efficiency, and a passion for hospitality. Key Responsibilities: Supervise daily operations of the F&B service team Ensure prompt and courteous service to all guests Guide and support service staff during operations Assist in training and onboarding new team members Handle guest queries and concerns efficiently Coordinate with the kitchen and stewarding departments for seamless service Monitor table settings, cleanliness, and overall ambience Ensure adherence to hygiene and safety standards Maintain proper billing and inventory controls in the outlet Uphold brand and service standards consistently Candidate Requirements: Education: Degree or diploma in Hotel Management (mandatory) Experience: Minimum 3–4 years of relevant experience in the F&B Service department of a 4/5-star hotel Strong leadership, communication, and interpersonal skills Thorough knowledge of F&B service operations and guest engagement Ability to work in shifts, including weekends and public holidays Team-oriented with a proactive and hands-on approach Job Type: Full-time Pay: ₹216,000.00 - ₹240,000.00 per year Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person Expected Start Date: 10/07/2025
About Us: Gokulam Grand Trivandrum is a premier 5-star business hotel offering luxurious hospitality in the heart of the city. We are dedicated to delivering exceptional service experiences and are seeking enthusiastic, service-driven individuals to join our F&B Service team. Job Summary: We are currently hiring Guest Service Associates (GSA) / Sr. GSA in our F&B Service department. The ideal candidate will be passionate about hospitality, have strong interpersonal skills, and a keen eye for detail. This is a front-line service role, directly interacting with guests to deliver high-quality dining experiences. Key Responsibilities: Greet and seat guests in a professional and welcoming manner Take food and beverage orders accurately and efficiently Ensure timely and courteous service to guests in all F&B outlets Maintain cleanliness and hygiene standards at all times Assist in setting up the restaurant and service areas Handle guest queries and complaints politely and effectively Coordinate with kitchen and bar staff for smooth service flow Uphold the brand standards and deliver a personalized guest experience Requirements: Education: Degree or diploma in Hotel Management (mandatory) Experience: Minimum 2–3 years of relevant experience in a 4/5-star hotel F&B environment Excellent communication and customer service skills Positive attitude, well-groomed appearance, and strong team spirit Ability to work in a fast-paced and dynamic environment Flexibility to work in shifts, including weekends and holidays Job Type: Full-time Pay: ₹216,000.00 - ₹234,000.00 per year Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person
About Us: Gokulam Grand Trivandrum is a premier 5-star business hotel offering luxurious hospitality in the heart of the city. We are dedicated to delivering exceptional service experiences and are seeking enthusiastic, service-driven individuals to join our F&B Service team. Job Summary: We are currently hiring Guest Service Associates (GSA) / Sr. GSA in our F&B Service department. The ideal candidate will be passionate about hospitality, have strong interpersonal skills, and a keen eye for detail. This is a front-line service role, directly interacting with guests to deliver high-quality dining experiences. Key Responsibilities: Greet and seat guests in a professional and welcoming manner Take food and beverage orders accurately and efficiently Ensure timely and courteous service to guests in all F&B outlets Maintain cleanliness and hygiene standards at all times Assist in setting up the restaurant and service areas Handle guest queries and complaints politely and effectively Coordinate with kitchen and bar staff for smooth service flow Uphold the brand standards and deliver a personalized guest experience Requirements: Education: Degree or diploma in Hotel Management (mandatory) Experience: Minimum 2–3 years of relevant experience in a 4/5-star hotel F&B environment Excellent communication and customer service skills Positive attitude, well-groomed appearance, and strong team spirit Ability to work in a fast-paced and dynamic environment Flexibility to work in shifts, including weekends and holidays Job Type: Full-time Pay: ₹216,000.00 - ₹234,000.00 per year Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person
About Us: Gokulam Grand Trivandrum is a leading 5-star business hotel known for its excellence in hospitality and exceptional guest service. We are committed to creating memorable dining experiences and are currently looking for skilled professionals to strengthen our F&B Service team. Job Summary: We are hiring a Tr. Captain (Trainee Captain) for our F&B Service department. The ideal candidate will be responsible for supervising the service team, ensuring smooth operations, and delivering exceptional guest experiences in all F&B outlets. This role demands leadership, efficiency, and a passion for hospitality. Key Responsibilities: Supervise daily operations of the F&B service team Ensure prompt and courteous service to all guests Guide and support service staff during operations Assist in training and onboarding new team members Handle guest queries and concerns efficiently Coordinate with the kitchen and stewarding departments for seamless service Monitor table settings, cleanliness, and overall ambience Ensure adherence to hygiene and safety standards Maintain proper billing and inventory controls in the outlet Uphold brand and service standards consistently Candidate Requirements: Education: Degree or diploma in Hotel Management (mandatory) Experience: Minimum 3–4 years of relevant experience in the F&B Service department of a 4/5-star hotel Strong leadership, communication, and interpersonal skills Thorough knowledge of F&B service operations and guest engagement Ability to work in shifts, including weekends and public holidays Team-oriented with a proactive and hands-on approach Job Type: Full-time Pay: ₹216,000.00 - ₹240,000.00 per year Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person Expected Start Date: 10/07/2025
About Us: Gokulam Grand Trivandrum is a premier five-star business hotel located in the heart of the city, offering world-class hospitality with a blend of traditional charm and modern luxury. The hotel prides itself on delivering exceptional guest experiences in a professional and elegant environment. Job Summary: As a Front Office Assistant at Gokulam Grand Trivandrum, you will be an integral part of our dynamic front office team. We are looking for a warm, well-groomed, and customer-focused individual with a minimum of 2 years of experience in front office operations within the hospitality industry. Your role will involve ensuring seamless guest experiences through excellent guest service and communication skills. Key Responsibilities: - Welcome and greet guests with warmth and professionalism. - Efficiently handle check-in and check-out procedures. - Manage guest reservations, room assignments, and billing processes. - Address guest inquiries, requests, and complaints promptly and effectively. - Collaborate with other departments to ensure a smooth guest experience. - Maintain a clean and organized front desk area. - Keep accurate records and ensure proper documentation. - Provide concierge services including travel assistance and local information. - Uphold the hotel's standards in guest service and grooming. Qualifications & Requirements: - Minimum 2 years of front office operations experience, preferably in a 4 or 5-star hotel. - Bachelor's degree/diploma in Hotel Management or a related field (preferred). - Proficiency in hotel management software (e.g., Opera, IDS, or similar). - Excellent communication skills in English; knowledge of additional languages is a plus. - Pleasant personality with strong interpersonal and guest-handling skills. - Ability to work in shifts, including weekends and holidays. - Strong attention to detail and a commitment to excellence. Job Type: Full-time Benefits: - Food provided - Paid time off Schedule: Rotational shift Work Location: In person Expected Start Date: 05/07/2025,
About Us: Gokulam Grand Trivandrum is a premier 5-star business hotel offering luxurious hospitality in the heart of the city. We are dedicated to delivering exceptional service experiences and are seeking enthusiastic, service-driven individuals to join our F&B Service team. Job Summary: We are currently hiring Guest Service Associates (GSA) in our F&B Service department. The ideal candidate will be passionate about hospitality, have strong interpersonal skills, and a keen eye for detail. This is a front-line service role, directly interacting with guests to deliver high-quality dining experiences. Key Responsibilities: Greet and seat guests in a professional and welcoming manner Take food and beverage orders accurately and efficiently Ensure timely and courteous service to guests in all F&B outlets Maintain cleanliness and hygiene standards at all times Assist in setting up the restaurant and service areas Handle guest queries and complaints politely and effectively Coordinate with kitchen and bar staff for smooth service flow Uphold the brand standards and deliver a personalized guest experience Requirements: Education: Degree or diploma in Hotel Management (mandatory) Experience: Minimum 1–2 years of relevant experience in a 4/5-star hotel F&B environment Excellent communication and customer service skills Positive attitude, well-groomed appearance, and strong team spirit Ability to work in a fast-paced and dynamic environment Flexibility to work in shifts, including weekends and holidays Job Types: Full-time, Permanent Pay: ₹180,000.00 - ₹216,000.00 per year Benefits: Food provided Paid sick time Paid time off Provident Fund Application Deadline: 30/08/2025 Expected Start Date: 10/09/2025
About Us: Gokulam Grand Trivandrum is a premier 5-star business hotel offering luxurious hospitality in the heart of the city. We are dedicated to delivering exceptional service experiences and are seeking enthusiastic, service-driven individuals to join our F&B Service team. Job Summary: We are currently hiring Guest Service Associates (GSA) in our F&B Service department. The ideal candidate will be passionate about hospitality, have strong interpersonal skills, and a keen eye for detail. This is a front-line service role, directly interacting with guests to deliver high-quality dining experiences. Key Responsibilities: Greet and seat guests in a professional and welcoming manner Take food and beverage orders accurately and efficiently Ensure timely and courteous service to guests in all F&B outlets Maintain cleanliness and hygiene standards at all times Assist in setting up the restaurant and service areas Handle guest queries and complaints politely and effectively Coordinate with kitchen and bar staff for smooth service flow Uphold the brand standards and deliver a personalized guest experience Requirements: Education: Degree or diploma in Hotel Management (mandatory) Experience: Minimum 1–2 years of relevant experience in a 4/5-star hotel F&B environment Excellent communication and customer service skills Positive attitude, well-groomed appearance, and strong team spirit Ability to work in a fast-paced and dynamic environment Flexibility to work in shifts, including weekends and holidays Job Types: Full-time, Permanent Pay: ₹180,000.00 - ₹216,000.00 per year Benefits: Food provided Paid sick time Paid time off Provident Fund Application Deadline: 30/08/2025 Expected Start Date: 10/09/2025
Position Overview: As a Senior Guest Service Associate (Sr. GSA) in the Food & Beverage Service Department, you will be responsible for delivering exceptional dining experiences to guests, ensuring high standards of service, and assisting in the smooth day-to-day operations of the restaurant, banquet, or bar outlets. You will also act as a mentor to junior team members and uphold the brand and service values of Gokulam Grand Trivandrum. Key Responsibilities: Provide prompt, courteous, and efficient F&B service to guests in accordance with hotel standards. Welcome guests, present menus, take orders, and serve food and beverages accurately and professionally. Ensure table settings and service areas are properly maintained and always clean. Suggestively sell food and beverage items to enhance guest experience and maximize revenue. Assist in training and guiding junior GSAs or trainees. Coordinate with kitchen and bar staff for smooth order execution. Handle guest complaints and feedback professionally, escalating when necessary. Maintain compliance with hygiene, safety, and sanitation standards. Participate in daily briefings and ensure awareness of menu changes, promotions, and special events. Support banquet operations and in-room dining service as per operational requirements. Assist in inventory management, billing, and POS handling when required. Key Requirements: Education: Diploma/Degree in Hotel Management or F&B Service. Experience: Minimum 2–4 years of relevant experience in F&B service, preferably in a 4/5-star hotel. Skills: Strong communication and interpersonal skills. Guest-focused with a pleasant personality and positive attitude. Team player with leadership potential. Basic knowledge of wines, spirits, and menu pairing is a plus. Familiarity with POS systems and billing procedures. Work Conditions: Willingness to work in shifts, weekends, and public holidays. Physically fit to stand for extended periods and carry service trays. Job Types: Full-time, Permanent Pay: ₹204,000.00 - ₹228,000.00 per year Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person Expected Start Date: 10/09/2025
Position Summary: Gokulam Grand Trivandrum is seeking a dynamic and customer-focused Senior Front Office Assistant to join our Front Office team. The ideal candidate should have hands-on experience in front desk operations, excellent communication skills, and a strong working knowledge of IDS Next software . This role requires a proactive individual with a passion for hospitality and an ability to deliver seamless guest service experiences in a fast-paced business hotel environment. Key Responsibilities: Handle guest check-ins and check-outs efficiently using IDS Next software . Manage front desk operations including reservations, room assignments, billing, and guest queries. Provide prompt, courteous, and personalized service to guests throughout their stay. Ensure all guest preferences and feedback are recorded and addressed appropriately. Coordinate with housekeeping, bell desk, and other departments for smooth guest movement and room readiness. Assist in handling VIP arrivals, group bookings, and special requests. Maintain accuracy in guest records, reports, and daily front office logs. Upsell hotel services such as dining, spa, transportation, and event spaces. Ensure compliance with hotel policies, SOPs, and local hospitality regulations. Train and mentor junior FOA staff as required. Key Requirements: Education: Diploma/Degree in Hotel Management or related field. Experience: Minimum 2–3 years of experience in a front office role, preferably in a 4 or 5-star business hotel. Software Skills: Strong knowledge and working experience with IDS Next is mandatory. Communication: Excellent verbal and written communication skills in English; knowledge of Malayalam and Hindi is a plus. Personality: Pleasant personality, well-groomed, and confident in handling guest-facing roles. Flexibility: Willing to work in shifts, including weekends and holidays. Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹19,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
About Gokulam Grand Trivandrum Gokulam Grand Trivandrum is a premier 5-star hotel, offering world-class hospitality with a blend of contemporary luxury and Kerala’s rich cultural heritage. With a strong focus on guest satisfaction and service excellence, we are seeking talented professionals to join our dynamic F&B team. Position Summary: The F&B Executive is responsible for supervising the daily operations of restaurants, bars, and banquet services, ensuring the highest levels of guest satisfaction, service standards, and operational efficiency. The ideal candidate should be energetic, service-oriented, and possess strong leadership qualities. Key Responsibilities: Supervise daily operations of F&B outlets to ensure smooth functioning. Monitor staff performance, provide training, and ensure adherence to service standards. Assist in planning and execution of F&B promotions and events. Handle guest queries and resolve complaints promptly and professionally. Coordinate with kitchen and other departments to ensure timely and accurate service delivery. Maintain hygiene and safety standards in compliance with hotel policies and government regulations. Assist in inventory control, cost management, and vendor coordination. Prepare daily reports and assist in achieving departmental revenue targets. Requirements: Minimum of 1 year experience as an F&B Executive in a 4- or 5-star hotel. Strong interpersonal and communication skills. Hands-on experience in restaurant and banquet service operations. Excellent organizational and leadership abilities. Knowledge of food safety and hygiene regulations. Degree or Diploma in Hotel Management or related field preferred. Flexibility to work in shifts, weekends, and holidays as per operational needs. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
About Gokulam Grand Trivandrum Gokulam Grand Trivandrum is a premier 5-star hotel, offering world-class hospitality with a blend of contemporary luxury and Kerala’s rich cultural heritage. With a strong focus on guest satisfaction and service excellence, we are seeking talented professionals to join our dynamic F&B team. Position Summary: The F&B Executive is responsible for supervising the daily operations of restaurants, bars, and banquet services, ensuring the highest levels of guest satisfaction, service standards, and operational efficiency. The ideal candidate should be energetic, service-oriented, and possess strong leadership qualities. Key Responsibilities: Supervise daily operations of F&B outlets to ensure smooth functioning. Monitor staff performance, provide training, and ensure adherence to service standards. Assist in planning and execution of F&B promotions and events. Handle guest queries and resolve complaints promptly and professionally. Coordinate with kitchen and other departments to ensure timely and accurate service delivery. Maintain hygiene and safety standards in compliance with hotel policies and government regulations. Assist in inventory control, cost management, and vendor coordination. Prepare daily reports and assist in achieving departmental revenue targets. Requirements: Minimum of 1 year experience as an F&B Executive in a 4- or 5-star hotel. Strong interpersonal and communication skills. Hands-on experience in restaurant and banquet service operations. Excellent organizational and leadership abilities. Knowledge of food safety and hygiene regulations. Degree or Diploma in Hotel Management or related field preferred. Flexibility to work in shifts, weekends, and holidays as per operational needs. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
Job Summary: Gokulam Grand Trivandrum is seeking a passionate and experienced Chef de Partie (CDP) or Demi Chef de Partie (DCDP) specializing in South Indian cuisine to join our culinary team. The ideal candidate will have a minimum of 7 years of experience in 5-star hotel kitchens , with deep knowledge of traditional South Indian flavors, techniques, and presentation. You will be responsible for maintaining high standards of food quality, hygiene, and consistency, delivering exceptional culinary experiences to our guests. Key Responsibilities: Prepare and present authentic South Indian dishes with consistency and high standards. Manage daily kitchen operations in your section, ensuring timely and quality output. Maintain hygiene, food safety, and sanitation standards in compliance with HACCP. Assist the Sous Chef in menu planning, food costing, and seasonal promotions related to South Indian cuisine. Ensure proper handling and storage of all food items. Train and guide junior staff in South Indian cooking techniques and presentation. Monitor portion control, minimize wastage, and ensure optimal use of kitchen resources. Coordinate with service staff for timely food service during buffet, à la carte, and banquet operations. Maintain inventory and order ingredients as required for the South Indian kitchen section. Key Requirements: Minimum 7 years of experience in the kitchen of a 5-star hotel , with at least 2–3 years in a CDP or DCDP role. Proven expertise in South Indian cuisine . Strong understanding of traditional and modern cooking methods and plating techniques. Ability to work under pressure and in a fast-paced environment. Excellent organizational and leadership skills. Knowledge of food hygiene, safety regulations, and HACCP standards. Culinary degree or diploma from a recognized institute is preferred. Job Types: Full-time, Permanent Pay: ₹28,000.00 - ₹31,000.00 per month Benefits: Food provided Paid sick time Paid time off Provident Fund Work Location: In person
Job Summary: Gokulam Grand Hotel, Trivandrum, a distinguished five-star luxury property, is seeking a dynamic, experienced, and passionate Captain – Food & Beverage Service to join our team. The ideal candidate should have a minimum of 3 to 5 years of experience in luxury hotel operations, with a solid understanding of high-end F&B service standards. The role will require the Captain to supervise and lead the F&B service team, ensuring a seamless and exceptional dining experience for guests. A hotel management qualification is mandatory for this role. Key Responsibilities: Guest Service & Engagement: Provide personalized and exceptional service to guests in all dining areas, ensuring that their needs and preferences are met. Lead by example, maintaining the highest standards of service, ensuring guest satisfaction, and handling any guest feedback or complaints professionally and promptly. Supervise the food and beverage service process, from greeting guests to post-meal feedback, ensuring every guest experiences excellence. Team Leadership & Supervision: Supervise, train, and guide F&B service staff, ensuring they adhere to the hotel's service standards. Coordinate and delegate duties efficiently, ensuring smooth operation within the team. Conduct regular briefings to communicate key information about the day's events, specials, or guest preferences. Monitor the performance of the service team, providing feedback, training, and encouragement to maintain high service standards. Operational Excellence: Oversee the daily operation of the restaurant, ensuring that service stations are set up according to hotel standards and that all necessary equipment is in place. Ensure that all service staff is well-prepared for service, including proper attire, grooming, and knowledge of menus and beverages. Monitor the timing of food and beverage delivery to ensure prompt service without compromising quality. Assist in the efficient running of banquet and special event operations, ensuring seamless coordination with kitchen and other departments. Quality Control & Service Standards: Maintain a high level of cleanliness and organization in the F&B service areas. Ensure all food and beverage items are served according to the set standards and presentation guidelines. Regularly inspect the service areas and dining rooms for cleanliness, safety, and organization. Monitor the quality of service delivered by staff, ensuring it meets the luxury standards of Gokulam Grand Hotel. Inventory Management & Cost Control: Assist in managing inventory levels, ensuring that supplies are stocked and equipment is maintained in working order. Monitor the consumption of F&B items and report any discrepancies or issues to the F&B Manager. Help in controlling wastage and ensuring cost-effective use of materials and resources. Communication & Coordination: Act as the point of communication between the kitchen, management, and service team to ensure smooth operations. Attend regular meetings to discuss operational matters, guest feedback, and any challenges encountered during service. Ensure that any special guest requirements (dietary preferences, allergies, etc.) are communicated clearly to the kitchen team. Training & Development: Provide ongoing training to F&B service staff on menu knowledge, wine pairing, customer service skills, and upselling techniques. Encourage team members to participate in training sessions and workshops to enhance their skills and knowledge. Qualifications & Skills: Educational Qualification: Hotel Management Degree/Diploma from a recognized institution. Experience: Minimum 3 to 5 years of experience in Food & Beverage service, preferably in a luxury hotel or fine dining restaurant. Technical Skills: Strong knowledge of F&B service standards and luxury dining etiquette. Proficiency in handling POS systems and knowledge of restaurant operations. Excellent knowledge of menu offerings, wines, cocktails, and other beverages. Language Skills: Fluency in English, both written and spoken; knowledge of additional languages is an advantage. Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide the team effectively. Personal Attributes: Impeccable grooming and professional demeanor. Exceptional communication, interpersonal, and problem-solving skills. Strong attention to detail, organizational skills, and the ability to work under pressure in a fast-paced environment. Guest-centric attitude with a passion for hospitality. Benefits: Competitive salary and performance-based incentives. Accommodation and meals provided. Health insurance and other employee welfare benefits. Opportunities for career growth and advancement within a prestigious hotel brand. Staff discounts on F&B and hotel services. Job Types: Full-time, Permanent Pay: ₹12,970.60 - ₹24,597.84 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
Job Summary: Gokulam Grand Trivandrum is seeking a professional and experienced Driver to join our hospitality team. The ideal candidate will have prior experience in the hotel industry, particularly in valet parking services, and must be skilled in handling luxury vehicles and electric vehicles (EVs). The driver will be responsible for the safe and courteous transportation of guests, parking and retrieval of guest vehicles, and ensuring vehicle upkeep in accordance with hotel standards. Key Responsibilities: Provide valet parking services to hotel guests and visitors in a professional and courteous manner. Safely operate and maneuver a range of luxury vehicles and electric vehicles. Greet guests with warmth, assist with luggage if required, and ensure a seamless arrival and departure experience. Maintain a clean driving record and ensure all vehicle operations comply with traffic regulations. Assist with daily vehicle checks, reporting any maintenance issues promptly. Support the security team in any transport-related duties as assigned. Keep vehicles clean and presentable at all times. Uphold confidentiality and professionalism while interacting with VIP guests. Requirements: Experience: Minimum 1 year of driving experience in a hotel environment, preferably in valet services. License: Valid Light Motor Vehicle (LMV) driving license. Skills: Ability to drive a wide range of luxury and electric vehicles. Excellent knowledge of local routes and traffic regulations. Strong interpersonal and customer service skills. Professional appearance and demeanor. Language: Basic communication skills in English and Malayalam. Must be physically fit and able to work in flexible shifts, including weekends and holidays. Preferred Qualifications: Previous experience in a 4-star or 5-star hotel. Benefits: Competitive salary Uniform and meals provided Staff accommodation Opportunities for growth within the Gokulam Hotels group Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Work Location: In person