Posted:2 days ago| Platform: GlassDoor logo

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On-site

Job Type

Full Time

Job Description

About Us:

Gokulam Grand Trivandrum is a premier 5-star business hotel offering luxurious hospitality in the heart of the city. We are dedicated to delivering exceptional service experiences and are seeking enthusiastic, service-driven individuals to join our F&B Service team.

Job Summary:

We are currently hiring Guest Service Associates (GSA) in our F&B Service department. The ideal candidate will be passionate about hospitality, have strong interpersonal skills, and a keen eye for detail. This is a front-line service role, directly interacting with guests to deliver high-quality dining experiences.

Key Responsibilities:

  • Greet and seat guests in a professional and welcoming manner
  • Take food and beverage orders accurately and efficiently
  • Ensure timely and courteous service to guests in all F&B outlets
  • Maintain cleanliness and hygiene standards at all times
  • Assist in setting up the restaurant and service areas
  • Handle guest queries and complaints politely and effectively
  • Coordinate with kitchen and bar staff for smooth service flow
  • Uphold the brand standards and deliver a personalized guest experience

Requirements:

  • Education: Degree or diploma in Hotel Management (mandatory)
  • Experience: Minimum 1–2 years of relevant experience in a 4/5-star hotel F&B environment
  • Excellent communication and customer service skills
  • Positive attitude, well-groomed appearance, and strong team spirit
  • Ability to work in a fast-paced and dynamic environment
  • Flexibility to work in shifts, including weekends and holidays

Job Types: Full-time, Permanent

Pay: ₹180,000.00 - ₹216,000.00 per year

Benefits:

  • Food provided
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Deadline: 30/08/2025
Expected Start Date: 10/09/2025

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