Sr. Front Office Assistant

Position Summary:

Gokulam Grand Trivandrum is seeking a dynamic and customer-focused Senior Front Office Assistant to join our Front Office team. The ideal candidate should have hands-on experience in front desk operations, excellent communication skills, and a strong working knowledge of IDS Next software. This role requires a proactive individual with a passion for hospitality and an ability to deliver seamless guest service experiences in a fast-paced business hotel environment.

Key Responsibilities:

• Handle guest check-ins and check-outs efficiently using IDS Next software.
• Manage front desk operations including reservations, room assignments, billing, and guest queries.
• Provide prompt, courteous, and personalized service to guests throughout their stay.
• Ensure all guest preferences and feedback are recorded and addressed appropriately.
• Coordinate with housekeeping, bell desk, and other departments for smooth guest movement and room readiness.
• Assist in handling VIP arrivals, group bookings, and special requests.
• Maintain accuracy in guest records, reports, and daily front office logs.
• Upsell hotel services such as dining, spa, transportation, and event spaces.
• Ensure compliance with hotel policies, SOPs, and local hospitality regulations.
• Train and mentor junior FOA staff as required.

Key Requirements:

• Education: Diploma/Degree in Hotel Management or related field.
• Experience: Minimum 2–3 years of experience in a front office role, preferably in a 4 or 5-star business hotel.
• Software Skills: Strong knowledge and working experience with IDS Next is mandatory.
• Communication: Excellent verbal and written communication skills in English; knowledge of Malayalam and Hindi is a plus.
• Personality: Pleasant personality, well-groomed, and confident in handling guest-facing roles.
• Flexibility: Willing to work in shifts, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹19,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person