Outlet Manager

Summary:

The Outlet Manager oversees the day-to-day operations of the salon, ensuring exceptional customer service, team performance, and business growth. This role combines leadership, administrative, and operational responsibilities to maintain a high standard of excellence.

Key Responsibilities:

1. Team Management:

• Recruit, train, and mentor salon staff.
• Schedule and manage employee shifts to optimize operations.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive and professional work environment.

2. Customer Service:

• Ensure clients receive exceptional service and satisfaction.
• Handle customer inquiries, feedback, and complaints promptly and professionally.
• Build and maintain strong relationships with clients.

3. Operations and Administration:

• Manage salon inventory, including ordering and stock control.
• Oversee daily operations to ensure efficiency and smooth workflow.
• Maintain cleanliness, hygiene, and compliance with health and safety standards.
• Ensure all equipment is functional and well-maintained.

4. Sales and Marketing:

• Drive sales through promotions, packages, and upselling products/services.
• Collaborate on marketing strategies to attract new clients and retain existing ones.
• Monitor and analyze sales data to identify growth opportunities.

5. Financial Management:

• Prepare and manage budgets, ensuring profitability.
• Track revenue, expenses, and employee commissions.
• Achieve monthly and annual sales targets.

Requirements:

• Proven experience in salon management or a similar leadership role.
• Strong knowledge of beauty, hair, and/or spa services.
• Excellent interpersonal and communication skills.
• Leadership and team-building expertise.
• Ability to handle administrative tasks and multitask effectively.
• Knowledge of salon software and point-of-sale systems is a plus.

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Experience:

• total work: 4 years (Preferred)

Work Location: In person