4 years

6 - 7 Lacs

Posted:4 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Summary:

The Outlet Manager oversees the day-to-day operations of the salon, ensuring exceptional customer service, team performance, and business growth. This role combines leadership, administrative, and operational responsibilities to maintain a high standard of excellence.

Key Responsibilities:

1. Team Management:

  • Recruit, train, and mentor salon staff.
  • Schedule and manage employee shifts to optimize operations.
  • Conduct regular performance reviews and provide constructive feedback.
  • Foster a positive and professional work environment.

2. Customer Service:

  • Ensure clients receive exceptional service and satisfaction.
  • Handle customer inquiries, feedback, and complaints promptly and professionally.
  • Build and maintain strong relationships with clients.

3. Operations and Administration:

  • Manage salon inventory, including ordering and stock control.
  • Oversee daily operations to ensure efficiency and smooth workflow.
  • Maintain cleanliness, hygiene, and compliance with health and safety standards.
  • Ensure all equipment is functional and well-maintained.

4. Sales and Marketing:

  • Drive sales through promotions, packages, and upselling products/services.
  • Collaborate on marketing strategies to attract new clients and retain existing ones.
  • Monitor and analyze sales data to identify growth opportunities.

5. Financial Management:

  • Prepare and manage budgets, ensuring profitability.
  • Track revenue, expenses, and employee commissions.
  • Achieve monthly and annual sales targets.

Requirements:

  • Proven experience in salon management or a similar leadership role.
  • Strong knowledge of beauty, hair, and/or spa services.
  • Excellent interpersonal and communication skills.
  • Leadership and team-building expertise.
  • Ability to handle administrative tasks and multitask effectively.
  • Knowledge of salon software and point-of-sale systems is a plus.

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Experience:

  • total work: 4 years (Preferred)

Work Location: In person

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