Outbound Team Coach

Kotak Mahindra Bank

1 - 5 years

6 - 10 Lacs

noida

Posted:3 hours ago| Platform:

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Skills Required

retail banking process training team management team motivation team handling customer service presentation skills team coaching mentoring sales customer support people management skills operations team leading coaching communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

JD 811 CEC Trainer

Exceptional interpersonal and communication skills
Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
Drive sales targets and implementation of sales strategies devised for process.
Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
Monitor calls on functional and behavioral parameters.
Has handled Nesting & OJT batches
Excellent coaching and mentoring techniques
Can identify Training needs based on call evaluation/ gap in product and process understanding
Achieving their KRA month after month.
2 nd and 4 th Saturday will be weekly off

Candidate Profile

Minimum education Graduate or Post Graduate
Training preferably in a bank s Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality
Must have excellent presentation and communication skills.
Having a team handling experience would be desirable
Experience in Retail Banking preferable

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