Outbound Sales Support Executive

About The Company:

Mivi is an electronic accessories start-up founded by two engineers with the goal of making High Quality Affordable Electronics. Mivi has successfully set up India’s First Audio Manufacturing Unit in Hyderabad and is the only brand with 100% Made-In-India portfolio. We are one of the fastest growing TWS brands in India. With a vision to become the technology company of India, we are expanding our workforce.

Job Role:

We are excited to announce that Mivi, a leading Indian electronics brand, is currently hiring for Customer Support Executive roles and would love to collaborate with your institution to onboard fresh, dynamic talent.

Key Responsibilities

Customer Support

· Make outbound calls to customers for post-purchase follow-ups, service reminders and feedback collection.

· Assist customers with product usage, troubleshooting, warranty claims and replacement requests.

· Ensure quick and accurate resolution of customer concerns while maintaining professionalism and empathy.

Sales & Promotion

· Promote MIVI products and services during outbound calls.

· Educate customers about product features, benefits and ongoing offers/promotions.

· Identify customer needs and recommend suitable products to drive upselling and cross-selling opportunities.

· Follow up on leads and convert prospects into sales, while ensuring customer satisfaction.

Documentation & Reporting

· Maintain detailed logs of outbound calls, issues and resolutions in the CRM system.

· Track call outcomes and prepare reports on customer interactions, leads and conversions.

· Share customer insights with relevant teams to support process and product improvements.

Collaboration

· Coordinate with technical support and logistics teams for escalated customer concerns.

· Work closely with sales and marketing teams to align with promotions and new product launches.

Requirements

· Strong verbal communication skills in English & Hindi.

· Minimum 2 years of proven experience in outbound calling (Customer Support / Telecalling / Sales).

· Ability to handle and resolve customer concerns effectively.

· Prior outbound calling experience in sales is highly preferred, with a track record of meeting or exceeding targets.

· Good negotiation, persuasion and customer handling skills.

· Basic computer knowledge (MS Office, CRM tools, Email platforms).

· Self-motivated, target-driven and able to work in a fast-paced environment.

· Transportation facility will be provided by the company.