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OTA & Channel Operations Associate

OTA & Channel Operations Associate

Silkhaus

1 - 3 years

3 - 5 Lacs

Mumbai

Posted:3 hours ago| Platform:

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Skills Required

Associate Operations Hospitality Basic Management systems Manager Technology Channel management E-commerce Customer support Property management Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who are weSilkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Nordstar Ventures, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs), with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across emerging markets, we are building the global technology stack for STRs operators and real estate owners to run cutting-edge short-term rental businesses.

Mission

Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs.

Values

Built By Owners: We operate with an ownership mindset, driven by integrity and technology, to deliver exceptional experiences for real estate owners and guests.
1+1=3: We achieve more together through teamwork, perseverance, and flexibility, fostering excellence and continuous innovation.
Always In Service: We prioritise empathy and excellence, ensuring every guest and real estate partner receives a seamless and memorable experience.

Role Overview

We are looking for an

OTA & Channel Operations Associate

to join our team in Egypt. This role is key to ensuring our property listings across major online travel agencies (OTAs) like Airbnb, Booking.com, and Expedia are accurate, optimized, and up-to-date. You will support our growth in Egypt by maintaining high-quality listings, managing rates and availability, and coordinating with local teams to ensure a seamless guest booking experience.

Key Responsibilities

Create, update, and manage property listings on OTAs (Airbnb, Booking.com, Expedia, etc.)
Coordinate with the photography and onboarding teams to ensure listings are launched on time.
Ensure accuracy of pricing, availability, and content across all platforms.
Monitor listing performance and work with the revenue team to improve visibility and conversion.
Respond to content issues or listing errors raised by OTAs or internal teams.
Collaborate with the operations and customer support teams to maintain up-to-date guest information.
Prepare weekly reports on listing status, visibility, and booking performance.

Requirements

1-3 years of experience in OTA management, e-commerce, channel management, or related roles
Strong attention to detail and comfort with managing multiple digital platforms
Basic understanding of pricing strategies and property listings in the hospitality sector
Excellent communication skills in English; Arabic is a plus
Experience using OTA extranets and/or property management systems is preferred
Based in Egypt and available to join immediately or within short notice

Why Join Silkhaus

At Silkhaus, we foster a culture of innovation, ownership, and growth. We offer opportunities to work with a diverse team of industry experts and access to cutting-edge technology in the real estate and hospitality sectors. Join us in revolutionising global short-term rentals and advancing your career in finance with a forward-thinking company.

Silkhaus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Silkhaus

IT Services and IT Consulting

San Francisco

11-50 Employees

5 Jobs

Key People

Sarah Johnson

CEO
Michael Lee

CTO
Emma Davis

COO

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OTA & Channel Operations Associate