Orient Technologies - Cloud Delivery Head

Description

Key Responsibilities

• Lead the overall delivery of cloud solutions (IaaS, PaaS, SaaS, Hybrid Cloud, and Managed Services) across multiple client engagements.
• Ensure timely and quality delivery of projects within defined scope, budget, and SLAs.
• Establish governance frameworks, project management methodologies, and delivery best practices.
• Oversee end-to-end project lifecycle from design, implementation, migration, to post-deployment support.
  

Technical Leadership

• Provide strategic direction and technical leadership across cloud technologies (Azure, AWS, GCP, VMware, etc.
• Review architecture and design solutions to ensure scalability, security, and performance.
• Stay updated with emerging cloud trends, tools, and frameworks to drive innovation and optimization.
• Drive automation and standardization across delivery operations.
  

Team & Resource Management

• Lead and mentor a team of Cloud Architects, Project Managers, and Technical Specialists.
• Manage resource allocation, capacity planning, and skill development across projects.
• Conduct regular performance reviews and ensure competency enhancement for the delivery team.
  

Customer Engagement & Stakeholder Management

• Act as a primary escalation point for delivery issues and ensure proactive resolution.
• Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention.
• Collaborate closely with Sales, Pre-Sales, and Solution Teams to support proposal creation, RFP responses, and solution validation.
  

Operational Excellence

• Drive continuous improvement through metrics, automation, and feedback mechanisms.
• Ensure compliance with security, governance, and audit requirements for cloud operations.
• Monitor project profitability, resource utilization, and operational KPIs.
  

Key Skills & Competencies

• Deep expertise in Cloud Platforms (AWS / Azure / GCP / VMware).
• Strong understanding of cloud migration, modernization, and DevOps frameworks.
• Excellent leadership, team management, and stakeholder engagement skills.
• Experience in managing large-scale, complex, multi-tenant cloud environments.
• Strong problem-solving, decision-making, and analytical skills.
• ITIL / PMP / Agile certification preferred.
  

Qualifications & Experience

• Bachelors / Masters degree in Computer Science, IT, or related field.
• 12- 18 years of experience in IT Infrastructure / Cloud Services with at least 5 years in a leadership or delivery head role.
• Proven track record in managing enterprise-level cloud projects and service delivery.
  

Key Performance Indicators (KPIs)

• On-time, within-budget project delivery.
• Customer satisfaction (CSAT / NPS) scores.
• Delivery quality metrics and SLA adherence.
• Resource utilization and operational efficiency.
• Revenue growth and profitability contribution