Order To Cash Operations Assoc Manager

 About The Role  

Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Assoc Manager

Qualifications:BCom

Years of Experience:10 to 14 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Order to Cash Associate Manager will be responsible for end-to-end O2C operations — includes primary experience in Managing and Processing open Deduction and Reporting — ensuring process excellence, accuracy, compliance, and timely delivery of SLAs.This role requires strong leadership, stakeholder management, analytical capability, and process improvement mindset to drive operational efficiency and client satisfactionOptimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.12+ years of experience

Proficiency in MS Office (Excel, Outlook, Word) and CRM platforms.

Ability to multitask and manage time efficiently.

Analytical thinking and attention to detail.

Strong knowledge of Order to Cash processes – Billing, Deductions, and Cash Application.

Experience working on ERP systems (SAP, Oracle, Workday, or similar).

Excellent communication and stakeholder management skills.

Strong analytical, problem-solving, and decision-making abilities.

Ability to manage cross-cultural teams in global environments.

Advanced Excel and Power BI reporting skills preferred.

Familiarity with automation tools is an advantage.

What are we looking for? Key Responsibilities:Manage and Process open Deductions

Review, validate, and process customer deductions (pricing, trade promotions, logistics, etc.).

Partner with AR and Sales teams to resolve invalid deductions and recover revenue.

Track aging deductions and perform root cause analysis for repetitive issues.

Maintain deduction tracker and ensure proper documentation for audit readiness.

Own the O2C tower performance across all sub-processes (Billing, Deductions, Cash App, Customer Service).

Drive governance meetings with clients and internal leadership.

Analyze KPIs (DSO, unapplied cash %, deduction aging) and implement process improvements.

Identify automation and digital transformation opportunities (RPA, analytics dashboards).

Manage a team of 15–30+ FTEs and ensure training, motivation, and development.

Support audit and compliance reviews and maintain strong internal controls.

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts
 Qualification BCom