Job
Description
About The Role
Skill required: Order to Cash - Accounts Receivable Ledger Maintenance
Designation: Order to Cash Operations Assoc Manager
Qualifications:BCom
Years of Experience:10 to 14 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Order to Cash Associate Manager/Specialist/Team Lead will be responsible for end-to-end O2C operations — includes Primary experience in Cash Application and reporting — ensuring process excellence, accuracy, compliance, and timely delivery of SLAs.This role requires strong leadership, stakeholder management, analytical capability, and process improvement mindset to drive operational efficiency and client satisfaction
Supervise daily bank statement downloads and customer remittance processing.Ensure timely and accurate posting of customer payments in ERP (SAP/Oracle/Workday).Handle unapplied/unidentified payments and coordinate resolution with customers.Monitor AR reconciliation, month-end closing, and clearing of open items.Investigate, resolve and troubleshoot unidentified and unapplied cash item and match debit and credit transactions.
What are we looking for? Own the O2C tower performance across all sub-processes (Billing, Deductions, Cash App, Customer Service).Drive governance meetings with clients and internal leadership.Analyze KPIs (DSO, unapplied cash %, deduction aging) and implement process improvements.Identify automation and digital transformation opportunities (RPA, analytics dashboards).Manage a team of 15–30+ FTEs and ensure training, motivation, and development.Support audit and compliance reviews and maintain strong internal controls.For CL8:12+ years of experienceProficiency in MS Office (Excel, Outlook, Word) and CRM platforms.Ability to multitask and manage time efficiently.Analytical thinking and attention to detail.Strong knowledge of Order to Cash processes – Billing, Deductions, and Cash Application.Experience working on ERP systems (SAP, Oracle, Workday, or similar).Excellent communication and stakeholder management skills.Strong analytical, problem-solving, and decision-making abilities.Ability to manage cross-cultural teams in global environments.Advanced Excel and Power BI reporting skills preferred.Familiarity with automation tools is an advantage.
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problemsTypically creates new solutions, leveraging and, where needed, adapting existing methods and proceduresThe person requires understanding of the strategic direction set by senior management as it relates to team goalsPrimary upward interaction is with direct supervisor or team leadsGenerally interacts with peers and/or management levels at a client and/or within AccentureThe person should require minimal guidance when determining methods and procedures on new assignmentsDecisions often impact the team in which they reside and occasionally impact other teamsIndividual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts
Qualification BCom
