Order Manager (E-commerce, ERPNext)

Key Responsibilities

• Manage the complete order lifecycle from order entry to final delivery.
• Utilize ERPNext to process, track, and manage orders efficiently.
• Coordinate with warehouse teams in India and the US to ensure timely picking, packing, and dispatch.
• Monitor stock levels, identify potential shortages, and escalate to procurement to avoid stock-outs.
• Track delivery status with courier partners (e.g., FedEx, DHL) and resolve any customs, delays, or damage claims.
• Maintain detailed reporting on order accuracy, fulfillment timelines, and delivery performance using ERPNext, Google Sheets, and Excel.
• Optimize processes for order flow, reduce errors, and improve turnaround times.
• Support catalog and product listing updates to ensure accurate order capture.
  

Requirements

• Proven experience in order management within e-commerce operations.
• Hands-on expertise with ERPNext (mandatory).
• Strong proficiency in Google Sheets and Excel.
• Knowledge of courier and international shipping processes (FedEx, DHL, etc.).
• Experience managing inventory across multiple warehouses.
• Strong communication skills (written and verbal English).
• Independent working setup with a reliable PC and internet connection.
• Detail-oriented, with the ability to manage time-sensitive tasks and high order volumes.
  

Preferred

• Experience with additional order management systems (OMS).
• Exposure to international e-commerce logistics and compliance.
• Startup Experience is preferred