Order Management Associate

Step into a pivotal role where precision meets efficiency in our dynamic team as an Order Management Associate. You will be entrusted with managing the order process for select products, ensuring seamless fulfillment with attention to detail and adherence to turnaround times. Embrace the opportunity to liaise with internal teams, elevate your problem-solving skills, and contribute to maintaining high standards of quality and productivity. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this role is your platform to make a significant impact.

Shift Timing - 6:00 PM - 03:00 AM
Hybrid Work Model: Work from Office Twice a week

About the Role

• Manage the order process for select products; this includes entering orders into specialist per-missioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
• Escalate all delays to internal groups including to the senior members of the team as appropriate.
• The individual is responsible for working on OneSource Property tax Permission, Enhancements requests and assign them to the development team as may be required. They also working on updating Knowledge base with the new changes to the existing articles related to Property tax publications from jurisdictions.
• Manage internal customer queries and communication in a professional and service-minded manner ensuring.
• From Indirect Tax point of view the team works on providing Customer support to the OneSource Determination clients for which they act as a coordinator between the system support and users for all functional issues. Wherever its required for the team to get onto a WebEx meeting with the clients to resolve the issue.
• Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
• Support billing team in validating online invoices and portals.
• Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
• Creating and modification of customer master data.
• Meet agreed volume, service and quality targets.

About You

• Graduate/post-graduate in related field such as commerce or accounting.
• Good data interpretation skills.
• Good working knowledge of computer systems. Knowledge on SAP, Sales force is an added advantage.
• Customer focused.
• Ability to priorities and attention to detail.
• High aptitude for learning.
• Deadline oriented and ability to multi-task.
• Should possess excellent communication, written and verbal and be able to work as a team.
• Ability to work independently on multiple activities, showing an appropriate level of prioritization and escalation skills.
• Should be flexible working in Rotational shifts.