Oracle Cloud Senior Supply Chain Functional Consultant

Version 1 seeks an experienced Oracle Cloud Supply Chain Functional consultant.

The successful candidate will join our Bangalore based Oracle Cloud Functional Support team, forming part of Version 1s ERP Practice. Candidate should be customer focused and process driven with great documentation skills. Your ability to work effectively across time zones will be essential. Here are the key responsibilities.

Responsibilities:

• Provide day to day application support across the range of Supply Chain Modules for a variety of clients including one or more based in the US
• Incident Management: Analyse, troubleshoot, and resolve functional issues in Oracle Cloud SCM modules (Inventory, Procurement, Order Management, Supply Planning, Warehouse Management) within SLA timelines.
• Service Requests: Handle configuration changes, enhancements, and minor fixes as per client requirements.
• Client Communication: Provide timely updates on ticket progress and maintain clear documentation in ITSM tools.
• Collaboration: Work closely with technical teams for integrations and customisations when required.
• Knowledge Base: Contribute to building and maintaining functional support documentation and FAQs.
• Ability to resolve support issues and add value through delivering fixes and ongoing ways of improving current delivered functionality for the Oracle Fusion Finance module
• Requirements gathering and documentation for business changes.
• Liaise directly with clients to ensure all requests for change are properly designed, assessed, prioritized, and managed through to completion.
• Assist with transitioning clients into support post Cloud implementation projects and from competitors.
• Identifying persistent problems and work with key stakeholders to address the root causes.
• Providing end user application and functionality training.
• Support all aspects of Cloud Quarterly Releases from Impact Assessment through testing and defect support
• Ensure issues with the Oracle Product are correctly logged, tracked and escalated with Oracle through the Service Request process

Essential Qualifications:

• A minimum of 5 years experience as an application support analyst or similar role.
• Experience in Oracle implementations and/or upgrades or support projects
• Experience of all Supply Chain Modules including Procurement, Inventory Management, Order Management, Manufacturing, Supply Chain Planning, Product Information Management, Cost Management, Maintenance, Supply Chain Collaboration, Global Order Promising, Logistics, Product Lifecycle Management
• Must have good experience translating business requirements and design into functional solutions
• ITIL process Knowledge
• Experienced user of Incident Management Systems

Desirable Skills:

• Experience in creating OTBI Reports
• Experience of Oracle AI Agent implementation and support
• Experience working with other Oracle modules such as Finance
• Technical problem investigation skills.
• Oracle Cloud SCM Certification